IT Business Analysis for a Business Website - Desklib

Running head: IT BUSINESS ANALYSIS FOR A BUSINESS WEBSITE
IT BUSINESS ANALYSIS FOR A BUSINESS WEBSITE
Name of the Student
Name of the University
Author Note

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IT BUSINESS ANALYSIS FOR A BUSINESS WEBSITE
Table of Contents
Objective..........................................................................................................................................2
Company Background.....................................................................................................................2
Company current status...................................................................................................................2
Internal and External Analysis.........................................................................................................3
Stakeholders.....................................................................................................................................3
Strategies..........................................................................................................................................4
Plan of business activities................................................................................................................5
Stakeholders.....................................................................................................................................6
Requirement Repository..................................................................................................................8
Business Analysis Approach...........................................................................................................9
Requirements change management...............................................................................................10
Metrics to measure the Business analyst work..............................................................................10
Effort Metrics.................................................................................................................................11
Performance Report.......................................................................................................................11
Problems........................................................................................................................................12
Preventative or corrective actions..................................................................................................12
References......................................................................................................................................14

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IT BUSINESS ANALYSIS FOR A BUSINESS WEBSITE
Objective
The objectives of this report are to deliver the project brief of building a new website for
Hosted Desktop Solutions (HDS) to enhance their business of open source IT solutions. Even
though HDS has built many websites for their clients their own site has not been managed and
updated from a long amount of time. It the lacks the modern templates and content that is
essential for an IT company website.
Company Background
Jeff and Bob are the founders of HDS. They start this business with a laptop each and
devoted their time and effort to meeting their client expectations and IT needs. That time they are
using a 4-year-old server for storage, file sharing, network as well as some legacy hosted
application for clients. It lacks sufficient processing power and the server set up has been
unstable over the years. They had also poor infrastructure such as using Email through Google
apps, using paper-based excel files from the company’s beginning.
Company current status
Hosted desktop Solutions is currently a small IT solution company directly deals with
their client of medium and small businesses. It is a full-service company situated in the Sydney
IT hub of North Ryde. They mainly deal with software bugs, hardware, websites and also
configure and manage systems. Most of their clients come from the design companies and other
individuals who cannot manage or configure their own sites. This company is providing hosted
services along with the open source solution to their clients. Recently they are started to deploy
and develop their own applications to enhance their business. Recently, they identified
significant opportunities to expand the depth of its cloud computing services, particularly into the
education system. While many of the hosting services supplied to customers are externally

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IT BUSINESS ANALYSIS FOR A BUSINESS WEBSITE
hosted, older clients are still managed using the companies own IT; and most client IT system
monitoring and maintenance is still undertaken through internal IT.
Internal and External Analysis
Currently, the procedure and informal policies of HDS is not helping them to increase
growth. The old website especially lacked key result area for business and not been updated for a
long amount of time. Resulting, an outdated communication information and key marketing.
Additionally, backdated project and client documentation impacting client invoicing and the
administrative response turn-abounds are getting longer and becoming inaccurate. Therefore
project margins are declining. Till now the founders Bob and Jeff ware managing all arising
issues directly but now they are incapable of dealing with numerous issues as the company is
growing rapidly.
HDS still operates under a small family business culture. They are increasing their
service fields to grow their business and increase market share. However, they have other well-
known competitors in hosted service and IT solution markets. These competitors do not provide
the same level of high-quality customer services but they can offer very competitive pricing.
Stakeholders
Previously, HDS is concern only about their customers and consider their needs to grow
their business. For only focusing on customers the relationship between stakeholders has
undermined mainly internal stakeholders are affected. That is also affecting innovation, value
creation and primary productivity across the company (Paul, Yeates and Cadle 2014). Till now
founders are rarely are focusing on requirement analysis and formal stakeholders. However for
the increasing amount of clients and their projects requirement management and stakeholders is