IT Management Issues Assignment PDF

IT MANAGEMENT ISSUES

TABLE OF CONTENTS
INTRODUCTION..........................................................................................................................1
1. Role of social media as E-learning platform ..........................................................................1
2. Tools and applications required for customer support...........................................................2
3. Some measures involved in Powerful development of iterative enrolment and time-tabling
concept. ......................................................................................................................................3
4. Integration of virtual assistance into platform and their recommendations............................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
The emergence of computers and networking have provided a new means to support e-
learning. It has changed the perceptions towards education of the people. Technological
advancement is taking place in this modern society. This IT based environment will provide the
easiest techniques for people to learn new concepts. This report will focus on the E-learning
platform of social media. It also provides the use of tools and applications for customer support.
This study will mainly cover the recommendations which are required for interactive enrolment
and time- tabling system. Present study will also provide some measures to bring virtual services
into implementations. Further this research will be helpful in identifying various challenges of IT
management to empower the technology based society.
1. Role of social media as E-learning platform
Social media is a huge platform which is used for promoting the information because it
can be considered as a structure which consists of large communities, individuals and
organisations who possess same interests in field of learning (De Schryver, Defoirdt &
Sorgeloos, 2014). It has emerged as heavy bunch of information to people connected all over the
world. In last 10 years it had been improved to the greatest extent. This better version contains
more iterative features to connect masses in the entire world. Mostly it has provided a view that
learning does not require teachers but it only needs guidelines. Various social media platforms
have provided the easiest technologies to freely interact with consultant to get various
information. People uses social media platforms to enhance the learning skills in multiple
sectors. It consists of Facebook, google plus, LinkedIn, YouTube etc. which provides the
informational pages to students as well as large professional groups. This is done to raise
potential learnings of masses.
Benefits of E- learning
 It has made complex activities and tasks easier as it facilitates knowledge sharing and
online training for various educational groups.
 E-learning also plays a major role in providing broader vision to society. It has also
changed the perception of teachers by creating learning centric.
 Social media is also helpful in providing up to date information to people regarding
educational trends. It consists of updated news and information regarding various
subjects.
1

 E-learning developers provides large source of information’s for the students regarding
their career and growth.
 It can also be helpful in providing various alternative ways to complete the work in faster,
easier and cheaper way into its potential.
 College students and faculties can also improve their effective learnings through the use
of E-learning from social media.
2. Tools and applications required for customer support
E-learning have provided various methodologies to support queries of customers
(Gaimon, Hora & Ramachandran, 2017). These tools and applications helps in resolving doubts
of the students while adopting various coerces and approaches of E-learning. It is an obvious fact
that if students are gaining knowledge and obtaining trainings they might be having questions
regarding those concepts. So IT management have provided such tools and apps to resolve their
questions. It promotes customer satisfaction and faith in learning the courses online. This
promotes the use of technology in every aspect of e-learning. These are basically considered as
software which are designed for customer help. This software is helpful in addressing various
complaints of the users. Such applications are generally promoting satisfaction amongst large
people who possess their interest in pursuing online education instead of formal tutors or
teaching centres. They are basically considered as a help desk software which have influenced
the people with their quality based services.
Purpose of designing software applications is to provide alternative solutions to those
who have chosen e-learning as their career options. It is used to answer the various problems of
users as customer requests for their enquiry and they get their response in the form of feedback
from various experts. Tools consists of three main components such as automation suite, ticket
management and reporting & optimization. All of these components are concerned with happy
and satisfied clients. If any student generates a request to e-learning department then experts are
advised to provide fast and optimum solution to customers (Giesecke & et.al., 2018). There are
several applications used in this context. Some tools are enumerated below:
A team inbox: It is concerned with the best optimum solution of a query which provides support
to customers. Common email is established here in which all team members can contribute their
suggestions in providing the optimum solution or treatment to their questions. Customer
complaints arrives at one place and then team finds the alternative solution to their problem. It is
2

very commonly used customer care service. It is reliable source of getting the appropriate
solution to a particular question which brings customers faith towards resolving their questions.
Help crunch live chat: It can be considered as a better solution to any kind of user complaint.
This application provides the introduction of live chat for consumers. Users can solve their issues
directly by contacting to help crunch live chat centres. It is useful in establishing the better
relationships with clients because this software application establishes a healthy communication
link between both parties. This helps in getting instant feedback of the customers (Joshi, &
et.al..2015).
Zen Desk: People use this software so that they will get their questions sorted regarding issues
related to management of information technology. It also supports communication through
providing documentation to people. This tool is generally supported by large companies to
provide customer support. It promotes various multiple techniques for customers to resolve their
issues. This is considered as integrated software which offers many features like team inbox,
chat, forum, a phone call etc.
Facebook group: It is a basically a social media group which have a solution to every question.
These days it has gained an ultimate space for resolving multiple issues of clients. Students who
are having any sort of queries are directed towards the open group where questions and their
answers get debated. Generally, it develops Q&A support group which is used to sort out basic
problems of the users (Customer service tools. 2018).
3. Some measures involved in Powerful development of iterative enrolment and time-tabling
concept
As these services are largely influenced by the effective use of technology and online E-
learning system so this needs proper scheduling and time tabling system. Iterative enrolment is
considered as process of activities which contains decision-making and answer round of such
educational sites. This is done to answer such queries which are being arrived by large customers
or public. If universities are adopting online education method then they need to clarify the time
table of teaching multiple subjects at fixed time. Proper scheduling ensures the involvement of
many learners and this therefore it allows students to communicate with online tutors properly.
This enables the effective teaching capabilities. Time tabling is considered as allocation of a
particular subject for a specific duration for the fixed interval of time. Development of iterative
enrolment and time tabling concept includes:
3

1. Availability of particular teacher for specific subject
2. Time and date of that course.
3. Question and answer round of the specific course.
4. Proper Schedule of time table which student wants to apply.
5. Time preferences maximises the satisfaction of customers.
This proper management of online activities ensures effective use of online courses and
faculties. It is useful in providing knowledge and training centres to large number of people
across the world through internet. In this highly advanced technological world, e-learning is
considered as low cost consuming activity where every person gains information with a use of
internet connections (Sena & et.al., 2017). If students find proper time-table of several courses,
then they will be able to manage and adjust their routine schedule according to these courses.
Here are some recommendations to improve development of such training sources:
 Iterative enrolment and proper time scheduling will be the powerful way for online
institutions and university courses to inspire large masses of world through their teaching
knowledge.
 Establishment of enrolment and time scheduling helps in proper management of online
education.
 Proper time scheduling ensures the availability of tutor and student to gain various source
of information by ideally sitting at home.
 All online tutors and experts should update their time table online so that it could ease the
work of students who wish to obtain information from various E-learning software.
 This ensures powerful involvement of both parties and it is also helpful in promoting
healthy conversation between the teacher and student.
 Those who offers online courses and trainings should be fully knowledgeable regarding
the specific information as customers are able to raise any kind of queries.
 Teachers should be highly interactive as it promotes personal relationship and they might
gain quick support of large masses.
 Comprehensive abstracted review or a report regarding the particular subject helps
students to manage multiple subjects at a particular time.
4

 Universities and many more online educational institutions need to share their iterative
enrolment and time-tabling so that students will be able to apply particular course
accordingly.
 Proper scheduling allows contribution of many students in this complexed technological
environment.
 If universities provide appropriate time-tables then it will promote the better functioning
of these courses.
4. Integration of virtual assistance into platform and their recommendations
Virtual assistance (VA) is termed as the professional administrator who provides
assistance to customers using artificial intelligence. It is basically a programmed device which
resolves multiple challenges of clients by its automated ideas and views. It can be considered as
independent contractors which do not need employees or clients. This concept is originated in
1990s which emphasis on the ability to work virtually using high-speed internet capabilities. VA
is commonly a person who provides customer support services remotely. Integration of virtual
assistance in E-learning helps in providing required knowledge and training to the people
without assessment of any tutor or manual information provider. Nowadays, E-learning is
considered as a major source of information for many students. So with this modernising world,
IT sector emerged as the powerful department which has an ultimate solution of all those queries
which require proper analysing and concentrating power (Suddaby, Bruton & Walsh, 2018).
Establishment of virtual assistance have proved a better way for the effective online learning
courses. Duties of VA's are not limited to a particular skill but they are also able to provide
multiple assistance like marketing sales and operation, web designing and other such services.
They belong to the large variety of business backgrounds. Most of them run their own home
based virtual assistance in order to earn more profits (E-learning, 2018).
A few great ideas to start a virtual assistance have supported the biggest online
educational and E-learning concepts in world. This could be an application programming which
understands human languages and voice commands of the person. This concept works on the
speech recognition and sensor based modes of AI. These can be generally considered as cloud-
based programs which requires internet connected devices or applications to work. VA's uses
many applications to assist customers. This technology includes the use of google voice, Skype
and VOIP (voice over internet protocol) services. They use for better communication and
5

interaction of the customer with assistant and VOIP is basically used as a hardware or software
which allows people to use internet as a transmission medium. There are few recommendations
to maximise the use of virtual assistance in E-learning concepts. These suggestions include the
following:
 Use of virtual assistance can be helpful in expanding the technological efforts widely.
 Virtual assistant should be highly knowledgable people who can answer the any type
of queries systematically because Satisfied clients take interest in pursuing courses
again.
 It is highly recommended that career advancement regarding this technological world
should be promoted so it will help in promoting the knowledge about Artificial
intelligence.
 With the advancement of technology, there is a major need of Virtual assistant in this
modernised world.
 Universities should also offer such courses in improving leaning potentials of the
students.
 Teachers who are teaching online courses should use these virtual assistance
technologies for the effective and better understanding of student.
 This technology is also considered as time consumption and cost recurring practice
which should be applied by those universities or institutions which are majorly
focussing in providing online services to customers (Vege & et.al (2015).
 It will be beneficial for the high technology world as it promotes use of artificial
intelligence.
 AI is considered as the best an effective option for students who possess high interests
in Information technology.
 Virtual assistant have to add events and to-do lists in calendar so that it will develop
interests among the learners.
 A smart VA should be a potential controller and manager who will be able to answer
simultaneous and frequent requests of clients.
CONCLUSION
It has been concluded that Information technologies plays an important part towards the
modern society. This report had provided the role of social media towards educating this highly
6

technological world. It had also covered some points regarding the E-learning. Present study had
also focussed towards identifying various tools and applications to promote customer support.
Here this study had also mentioned large educational trainings to enhance learning capabilities of
various age group. It had also provided some measures and recommendations to integrate the
virtual services. The research has provided several suggestions for development of an iterative
enrolment and time- tabling system.
7

REFERENCES
Books and journals:
De Schryver, P., Defoirdt, T., & Sorgeloos, P. (2014). Early mortality syndrome outbreaks: a
microbial management issue in shrimp farming? PLoS Pathogens. 10(4). e1003919.
Gaimon, C., Hora, M., & Ramachandran, K. (2017). Towards building multidisciplinary
knowledge on management of technology: an introduction to the special
issue. Production and Operations Management. 26(4). 567-578.
Giesecke, K. & et.al., 2018). Call for Papers—Management Science—Special Issue on Data-
Driven Prescriptive Analytics. Management Science. 64(6). 2972-2972.
Joshi, A., & et.al., (2015). Gender research in AMJ: an overview of five decades of empirical
research and calls to action: thematic issue on gender in management research.
Sena, V., & et.al., (2017). Special Issue 2019: Call for Papers Big Data and
Performance. International Journal of Management Reviews. 19(3). 373-375.
Suddaby, R., Bruton, G. D., & Walsh, J. P. (2018). What We Talk About When We Talk About
Inequality: An Introduction to the Journal of Management Studies Special Issue. Journal
of Management Studies. 55(3). 381-393.
Vege, S. S. & et.al (2015). American gastroenterological association institute guideline on the
diagnosis and management of asymptomatic neoplastic pancreatic
cysts. Gastroenterology. 148(4). 819-822.
Online:
Customer service tools. 2018. [online]. Available Through:
<https://mention.com/blog/customer-success-tools/>
E-learning. 2018. [online]. Available through:
<https://www.virtual-college.co.uk/help/what-is-e-learning>
8