IT SERVICE MANAGEMENT EXECUTIVE SUMMARY: A Brief Understanding of Disney's Objective

IT SERVICE
MANAGEMENT

EXECUTIVE SUMMARY
IT Service Management is concerned with the management and compliance of IT practices as
adopted and rendered by the different types of companies. The present report will provide a brief
understanding of Disney objective of providing its guests with perfect experience and
achievement of set define objectives such as availability, managing changes and bringing updates
etc. Report will also define three relevant ITIL processes for Disney's IT teams. Also, the report
will streamline about the three step ITIL adoption processes which will be implemented by
Disney and what challenges has been faced by Disney during the phase period of implementation.

Table of Contents
INTRODUCTION...........................................................................................................................3
SECTION 1......................................................................................................................................3
Assessing the role of IT in meeting the objectives of the Disney and discussing the three major
ITIL processes that are adopted by the company. .................................................................3
SECTION 2......................................................................................................................................5
Implementation of ITIL by Disney.........................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9