ITIL and ITSM Approaches for Effective IT Management - Desklib
10 Pages4416 Words62 Views
Added on 2019-09-22
About This Document
This online library provides study material on ITIL and ITSM approaches for effective IT management. The lectures cover topics such as good and bad practices, ITIL framework, COBIT, service models, and generic roles. Other topics include governance, risk, service strategy, service design, service operation, financial management, capacity management, and information security management. The lectures provide a comprehensive understanding of IT management and its importance in organizations.
ITIL and ITSM Approaches for Effective IT Management - Desklib
Added on 2019-09-22
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