IT Service Management

Running head: IT SERVICE MANAGEMENT
IT SERVICE MANAGEMENT
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IT SERVICE MANAGEMENT1
Abstract
This report makes a brief discussion about the Information Technology Management System,
which also covers the various procedures that have been explained within this management
system as a necessity to manage all the business activities within the organization. In addition
to this, the ITIL framework is discussed having the primary aim of setting up the business in
accordance to this. All the categories related to the Service Life Cycle, the Service Strategy,
Service Design, Service Operation as well as Continual Service Improvement has been
discussed in brief. The Seven-step Improvement process along with the Deming Cycle has
been explained having the primary aim of improving the business procedures within the
organization respectively.

IT SERVICE MANAGEMENT2
Table of Contents
ITSM..........................................................................................................................................4
ITIL Framework.........................................................................................................................4
IT Service Provider....................................................................................................................4
Service Life Cycle......................................................................................................................5
Service Strategy.........................................................................................................................6
Business Relationship Management......................................................................................6
Financial Management...........................................................................................................6
Demand Management............................................................................................................7
Service Design...........................................................................................................................7
Capacity Management............................................................................................................7
IT Service Continuity Management.......................................................................................7
Service Operation.......................................................................................................................8
Problem Management............................................................................................................8
Problem Solving Techniques.................................................................................................8
Continual Service Improvement................................................................................................8
The Seven-Step Improvement Process...................................................................................8
Measurement and Metric............................................................................................................9
Deming Cycle.............................................................................................................................9
Conclusion................................................................................................................................10
References................................................................................................................................11