IT201 Human Computer Interaction

Running head: IT201 – HUMAN COMPUTER INTERACTION
IT201 – Human Computer Interaction
Name of the Student
Name of the University
Author’s note:

IT201 – HUMAN COMPUTER INTERACTION1
Table of Contents
Background:.....................................................................................................................................2
Problems:.........................................................................................................................................2
Summary of Work:..........................................................................................................................4
Features:...........................................................................................................................................8
Reviewer Testing:............................................................................................................................8
Evolution:........................................................................................................................................9
Conclusion:......................................................................................................................................9
Bibliography:.................................................................................................................................10

IT201 – HUMAN COMPUTER INTERACTION2
Background:
The report shows user interaction and user interface design and evaluation for a specific
services used in human lives. These services ranges from daily services to essential services that
people use in their lives. The report first shows brainstorming process to find and filter ideas to
select a single one. Then a prototype is developed for that service. Then developed prototype will
be evaluated based on end user feedback.
Problems:
The services that is used can be categorized into four sections such as daily services,
health services, online services and occasional services.
Figure 1: Mind Map of Services
(Source: Created by Author)

IT201 – HUMAN COMPUTER INTERACTION3
Most of the above mentioned services has a common backdrop and that is unavailability
of information. None of the services are transparent. Taken as an example, customers do not
have any idea when they are going to get the service or if the services are available. The
customer have to waste their precious time get that information. In some cases, getting these
information is much harder than expected because not all the service owners provide same
quality of customer support.
There are various services that are interesting such as online shopping, grocery shopping,
health care services, exercise, newspaper, coffee shop, restaurants and more. Among all the
services, healthcare services are most complex to manage. Most of the local healthcare centers
do not provide any way to use online services. People have to visit healthcare center or call them
to book an appointment. The phone lines are very rarely connects due to connection issue. Often
scheduled appointment are cancelled and not all patients gets that updated information. There is
not specific section to where all the health reports are illustrated. In order to understand health
conditions, patients have to take precious time out of their schedules. Patients cannot track their
upcoming and past appointment details. As health care centers often store wrong information of
patient and his/her health, medical care gets hampered.
Taking time out to visit healthcare center just to schedule an appointment is a very hard
task. Patients have to visit the healthcare center several times for getting reports, showing that
report to doctor and other stuffs. In case doctor is not available, they have to visit again on a
specific date to check if doctor is available. This can be easily simplified using a centralized
system. The system will collect all the data from patients and health care centers and generate
information to serve everyone better. Taken as an example, if doctor is available then dates will