Business Process Analysis of Retailing Company with IT Integration

Running head: ITECH 5404 BUSINESS PROCESS ANALYSIS
ITECH 5404 BUSINESS PROCESS ANALYSIS
Name of student
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Author’s note:

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ITECH 5404 BUSINESS PROCESS ANALYSIS
Table of Contents
Introduction....................................................................................................................2
BPMN diagram..............................................................................................................2
Business process integration plan..................................................................................4
Targeted business process..........................................................................................4
Required organisational resources.............................................................................4
Required IT resources................................................................................................5
Related business roles................................................................................................5
Business process dependency....................................................................................5
Conclusion......................................................................................................................6
Bibliography...................................................................................................................7

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ITECH 5404 BUSINESS PROCESS ANALYSIS
Introduction
The process OE/S of retailing company is being described in this report and the
integration of IT is being done in the retailing company. The existing process of the company
is analysed with the help of BPMN diagram and the business process that would gain most
benefit with the introduction of IT has been discussed in this report.
BPMN diagram
Figure 1: Process model of retailing company
Source: (Created by author)
It could be analysed from the above image that the process of the business starts when
any customer calls the retailing company and the call is received by the customer service
centre. The customer makes the call to the service centre through fax or by internet. After the
call is made by the customer, a credit level check is done by the customer service