ITECH 5404 BUSINESS PROCESS.

ITECH 5404 BUSINESS
PROCESS ANALYSIS

INTRODUCTION
• Description of process of OE/S is described
using this presentation
• The existing process of the company is
analysed with the help of BPMN diagram
• The business process that would gain most
benefit with the introduction of IT has been
discussed
• Business process modelling is being
implemented in the organisation with the
integration of the IT resources

BPMN DIAGRAM
OE/ S process
Accounts
department Sales department CustomerWarehouse
Shipping
department
Start
Request for
order
processing
Is the
customer
new?
Ask for details of
customer
Previous
order
pending?
RegistrationYes
Grant the
approval
Verify
details
Order
accepted
Credit
balance is
adequate?
Yes
Approve the
order
No
Develop
sales order
record
Make the
required
updates Produce the
sales order
number
Obtains the
copy of sales
order
Print the
ticket
Picking of
goods
Update the
picking card
Right
amount?
Completed
picking
ticket
received
Bar code
scanningOrders are
matching?
Confirmation
from
database
Database
update
Print the
picking slip
Packing slip
Delivery
transferred
to the carrier
Start adding
credit
Courier
arrives to
customer
Information
received of
customer
No
Right
order?
Delivery
finished
Requests for
refund
Product
available?
Customer makes
call

PROCESS MODEL OF COMPANY
• Process initiates when customer places
call in the company with order request
• After the call is made by the customer, a
credit level check is executed
• Availability of product and the customer
credit level is checked by the CSR