ITIL Service Lifecycle: A Comprehensive Guide for Organizations

ITIL Assessment

Table of Contents
ITIL service lifecycle for development of an Organization............................................................2
Service strategy:...............................................................................................................................4
Service design:.................................................................................................................................5
Service transition:............................................................................................................................6
Service operation:............................................................................................................................7
Process carried in ITIL operation:...................................................................................................8
Continual service improvement:......................................................................................................9
References:....................................................................................................................................11
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ITIL service lifecycle for development of an Organization
The sector which is growing at a very high speed is the IT sector. In last 25-20 years, the IT
sector has emerged as one of the most preferred sector and a developed one. Before IT sector the
services which were provided by any organization were not so efficient, that is why there was a
need of a sector which can fulfill the requirement of customer in less time and more efficiency.
That gave rise to the IT services provided by the IT organizations. IT services refer to those
services like the application of technical and business expertise for an organization to improve
the business of that organization. The idea is to use some guidance of experts such as technical
and business ones who can improve the business graph of that organization (Cannon, et.
al.,2011). IT services help in three phases such as designing, developing and testing and
implementation of an organization. Most of the organizations use their services which in turn
results in higher performance and higher reliability of that organization. If these are to be
outsourced then they can be termed as BPO (business process outsourcing), infrastructure
outsourcing (IO), AO (application outsourcing). Some of the services include data scanning,
hardware support, etc.
IT services are controlled and operated with help of various activities named as IT service
management (ITSM). ITSM can be said as a collection of various activities like policies,
procedures, and processes which help in delivering IT services to the organization in a
combination. There are various management techniques used in an organization such as network
management, system management and many more. ITSM differs from these techniques as it
purely focuses on customer needs and IT services provided to them while approaching through
management. ITSM divides its work according to the need of customer which helps in resulting a
nice output and relation with the customer. ITSM is performed by a team of officials where the
work of each official is divided accordingly (Salle, et. al., 2004). The team firstly discusses full
and proper needs of the customer so that nothing remains at the time of designing and
development. After discussing the needs of customer a proper design is made so that nothing
more nor less is required for doing that particular work. After designing the IT services are made
available to the organization for use. ITSM helps in providing real benefits such as adaptiveness,
flexibility, cost-effective to the organization. ITSM changes the working of operation of the
organization as it manages its processes, technology assets, guides how the IT staff view their
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roles in the organization. It assures that an organization should not only depend upon IT services
but also the quality of service to the customer provided should also be of high rank. There are
various IT services possible for an organization to use but to manage them concurrently is a
difficult task so to operate various services concurrently ITSM uses the framework named ITIL
(Information technology infrastructure library). ITIL is a practical framework of ITSM which
helps in managing IT services (Schuetze, et. al., 2017).
ITIL is one of the best frameworks available to ITSM and has emerges as a superior and mostly
used framework by ITSM. ITSM provides a certificate to an organization related to IITL which
certifies that the organization is using ITIL framework for developing or managing its IT
services. This certificate has become more common these days as most of the organizations use
this framework for their purpose of work. Due to this the requirement of the IITL officials has
been increased. An ITIL official is the one who knows how to use and operate the framework on
integration with ITSM. Due to their huge requirement the scope in the IT services is quite high
in areas such as service management, design, development, and implementation. ITSM with help
of ITIL framework has now become the focus of attention around the world as ITSMf (ITSM
foundation) has currently over 1,00,000 members (Pushkala, et. al., 2015). Due to this there are
various conferences such as IBM's semiannual PULSE conference, Pink elephant's annual
International conference which are getting attention with high record of attendance. ITIL
framework is updating day by day by addition of various new features. There have been many
versions of IITL like version 2006, version 2007 and version 2011. The current version of ITIL
is termed as ITIL 2011. It is not necessary that the procedures, tasks, checklists used by ITIL are
related to the organization or the technology used, it is just used for applying integration with the
strategy of organization such that the competency level remains minimum. The goal is not to
arise competency level between the organizations by providing various functionalities rather is to
provide the same functionality in a different strategic way so that the main goal of service
management could be fulfilled. It actually establishes a baseline for the organization through
which the organizations can plan and implement their ways of management. It is owned by a
company named AXELOS since 2013 which is a joint partnership of CAPITAL and UK cabinet
office. When in need of large operations the ITIL framework is very useful as it provides various
functionalities which can be used on a large scale. Also, it helps in management in such a way
that the efficiency remain same whether talking about small-scale organization or a large scale
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