ITSM and Professional Culture

Running head: ITSM AND PROFESSIONAL CULTURE
ITSM and Professional Culture
Name of the Student
Name of the University
Author Note

ITSM AND PROFESSIONAL CULTURE
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Table of Contents
Introduction:....................................................................................................................................2
Understanding of the Service Management:....................................................................................3
How the Service Management Applied in Practice:....................................................................3
Service Management Best Practices:...............................................................................................4
Creating Business Value:.................................................................................................................5
Creating Business Value in Practical Case:.................................................................................7
Development and Enhancement of Service Management:..............................................................9
Phases of ITIL:............................................................................................................................9
Processes of ITIL:......................................................................................................................11
Enhancement of Service Management:.....................................................................................12
Planning and Implementing Service Management Improvements in Practice:.............................13
Conclusion:....................................................................................................................................14
References:....................................................................................................................................16

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Introduction:
The IT Service Management or the ITSM is the reference of all types of actions which
are associated with creating, designing, supporting, providing and maintaining the lifecycle of IT
related services. The main aim of implementing the ITSM is to fulfil the needs of the
organization. By the implementation of ITSM it is ensured that appropriate mixture of processes,
peoples and technologies are there for providing values. From other perspective, the ITSM is
also considered as the art of making the business functional.
The ITSM makes the businesses functional by improving five important areas of an
organization which includes end users, services, quality, cost and business. The end users are the
peoples who uses the IT service which includes the customers and the employees. The services
are the infrastructure, hardware, applications that are provided by the information technology. In
the aspect of quality, the IT related problems are solved efficiently and effectively. In the aspect
of cost, most cost-effective way is implemented by the ITSM for most of the operations.
Regarding the business, the ITSM helps the organizations to perform the core functions of it so
that organizational goals can be achieved.
In this report, this IT service management will be evaluated briefly. The sector that has
been chosen for analysing the ITSM is the Department of Education in Australia. The crucial
aspects of the IT service management and how it can be applied in the practical scenario of
department of education in Australia will be discussed. The development process of service
management will be also assessed in this context. Finally, plan and implementation will be also
done in this report regarding service management improvements.

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Understanding of the Service Management:
Service management is considered as a specific type of system that is integral of supply
chain management. The main aim of using the service management within business aspect is
connecting the actual sales of the organization and the customers. Here, the goal of implementing
service management is maximising the service supply chains. These supply chains are more
complex when compared with supply chains of finished goods. The main purpose of supply
chain is reducing high costs by performing an integration of services and products and keeping
the level of inventory smaller.
In the aspect of service management, ITSM is very much important but with that
Information Technology Infrastructure Library (ITIL) is also crucial in this context. The ITSM
and the ITIL are not different actually, rather than they are complementary for each other. The
ITSM is some set of practices, procedures and policies which assists for management of the
services provided to the end users. In this aspect, the ITIL is considered as a framework which
teaches the best practices for the implementation of ITSM within an organization. In this way,
the ITIL becomes a crucial aspect for the positive implementation of the ITSM.
How the Service Management Applied in Practice:
Service management implementation in appropriate way is crucial so that it can function
properly. Currently, to perform the ITSM within the organization it is vital to use proper
framework for it which is ITIL in this case. The ITIL is actually a framework and it is a root of
good practices in the aspect of service management (Bowers & Morse, 2018). The framework of
ITIL is also crucial for businesses due to the fact it allows businesses to implement a baseline
and by using the baseline businesses can actually implement, plan and measure. The ITIL is also
used for demonstrating compliance and measuring the improvements.