The report discusses the job design and performance management at CERA, including gaps addressed, significance of job design, approaches to job design, monitoring employee performance, and limitations of performance management. It concludes with recommendations to implement a proper performance appraisal method in the company.
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Running head: HUMAN RESOURCE MANAGEMENT HUMAN RESOURCE MANAGEMENT Name of the Student Name of the University Author Note
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1HUMAN RESOURCE MANAGEMENT EXECUTIVE SUMMARY The performance management within a given organization generally refers to the various process of the collection of the evidence, the analysis of the evidence and the reporting of the evidence linked to the fulfilment of the expected performance of an individual, group or an organization. The job designing within an organization refers to the process wherein the management of the company identifies the proper employee for the concerned job at hand through the analysis on the requirements of the job based on the required skills as well as the responsibilities of the concerned job. The job design in an organization further helps in the matters that are related to the retention of the employees of the organization. The following report discussed the work designofCERAandproceededfurthertodiscusstheissuesfacedintheperformance management of the company. The report concluded with the recommendations to implement a proper performance appraisal method in the company.
2HUMAN RESOURCE MANAGEMENT Table of Contents Introduction..........................................................................................................................3 Job Design at CERA........................................................................................................3 Gaps addressed............................................................................................................4 Significance of job design...........................................................................................5 Employee innovation and job design...........................................................................5 Approaches to job design.............................................................................................6 Monitoring the employee performance.......................................................................7 Human resource information system...........................................................................7 Limitations of performance management........................................................................8 Recommendation...........................................................................................................10 Conclusion.........................................................................................................................11 References..........................................................................................................................12
3HUMAN RESOURCE MANAGEMENT Introduction The job design within a given company is helpful in the matters that are related to the organizational as well as the technological requirements and the personal as well as the social requirements of the organizational workforce. The job designing activities within an organization might help in the matters that are related to the effectiveness of the individual innovation as well as the performance of the various employees of the organization (Stone, 2013). The performance management within a given organization generally refers to the various process of the collection of the evidence, the analysis of the evidence and the reporting of the evidence. These evidences are majorly linked to the fulfilment of the expected performance of the concerned individual, group or an organization (Ulrich, 2013). The following report aims to discuss the work design of CERA and proceeds to discuss the issues faced in the performance management of the company. The report nears its end with the recommendations to implement a proper performance appraisal method in the company. Job Design at CERA The job design within a given company refers to the matters that are related to the specification of the contents, the methods and the relationship maintained within the given jobs. This is helpful in the matters that are related to the organizational as well as the technological requirements and the personal as well as the social requirements of the concerned member of the workforce of the organization. The main purpose of the activity of job design is to put forth an improvement in the matters that are influential for the job satisfaction of the employees of the organization (Hill, Jones & Schilling, 2014). The job design in an organization further helps in the matters that are related to the retention of the employees of the organization. The proper
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4HUMAN RESOURCE MANAGEMENT designing of the jobs at the organization in discussion, CERA would further help in the matters that are related to the improvement of the quality of the work within the organization. Gaps addressed The presented scenario helps in the discussion of the major role of the concerned human resource manager in the given organization, Civil Engineering and Research Associates or CERA. The major function of the given human resource manager at a concerned company is to examine the human resource of the organization and thereafter planning the growth and the sustainability of the given organization. The gap analysis within the given organization helps in the prediction of the requirements and the labor demand in the future days within the given company. This might be done by the proper identification of the skills and the abilities that are depicted by the concerned company (Alfes et al., 2013). The concerned human resource manager of the company in discussion, Civil Engineering and Research Associates or CERA, Israel Tobin, is advised to perform a proper gap analysis of the concerned employees of the business organization. This also includes the measurement of the knowledge of the employees of the organization, the innovativeness as depicted by the concerned employees and the ability of the concerned employee to execute the various skills that are applicable in the concerned market. The human resource manager is observed to have been implementing the processes that should be related to the retention of the employees as well as put forth an increment in the performance of the concerned company. The table 7.2 reflects that the company has been planning on short term solutions in order to meet up with the gap in the performance of the employees of the organization. the table suggests that the human resource manager of the company in discussion, Civil Engineering and Research Associates or CERA, Israel Tobin, has suggested activities like outsourcing the jobs
5HUMAN RESOURCE MANAGEMENT within the company and the over-timing by the existing employees of the organization as some of the ways for the addressal of the gaps within the concerned organization. Significance of job design The job designing activities within an organization might help in the matters that are related to the effectiveness of the individual innovation as well as the performance of the various employees of the organization. The job design within an organization assists in the matters that are relatedto theproper and effectivemodificationswithin theworkforce of thegiven organization. The job designing within an organization is known to be helpful in the matters that are related to the reduction in the dissatisfaction levels of the concerned employees of the organization (Bamberger, Biron & Meshoulam, 2014). The job designing within an organization also helps in the management of the various hostile situations that arise among the employees of the organization due to the monotonous nature of the job as well as the routine nature of the job responsibilities of the given employees of the concerned organization. The researches in the concerned field have depicted the fact that the innovativeness of the given employees within the organization is majorly depicted in the conditions wherein the company provides the employees with the intrinsic motivational factors like the promotion to the better job roles as compared to the extrinsic motivational factors like the various compensations including the incentives. Employee innovation and job design The job design within the organization should be designed in order to endorse the innovative nature of the staff of the business organization. This is helpful in the matters that are related to the organizational as well as the technological requirements and the personal as well as the social requirements of the concerned member of the workforce of the company (Bamberger, Biron & Meshoulam, 2014). The main aim of the activity of job design is to put forth an
6HUMAN RESOURCE MANAGEMENT improvement in the matters that are influential for the job satisfaction of the workforce of the organization. The job design in an organization further helps in the matters that are related to the retention of the employees of the organization. Approaches to job design The concerned company in discussion, Civil Engineering and Research Associates or CERA might be advised to follow certain approaches towards the implementation of the effective job designing within Civil Engineering and Research Associates or CERA. The job designing within an organization refers to the process wherein the management of the company identifies the proper employee for the concerned job at hand through the analysis on the requirements of the job based on the required skills as well as the responsibilities of the concerned job (Baer et al., 2018). This might help in the matters that are related to the effectiveness within the process of the workflow within the organization. the various approaches towards the job designing are enlisted as follows. Human Approaches Approaches towards the job enlargement Approaches towards the job enrichment The department of the human resource at the company in discussion, Civil Engineering and Research Associates or CERA might be advised to implement all the approaches mentioned above in order to implement the matters that are related to the implementation of an effective job design approach within the company in discussion, Civil Engineering and Research Associates or CERA.
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7HUMAN RESOURCE MANAGEMENT Monitoring the employee performance The company in discussion, Civil Engineering and Research Associates or CERA, is advisedtotrackandmeasuretheemployeeperformancesoastoimprovetheoverall performance of the concerned company. The job performance of the employees of the company is known to be crucial to the overall success of the employees of the company. The performance of the concerned employees of the organization is known to be helpful in the matters that are related to the satisfaction as well as the performance of the concerned employees (Oldham & Fried,2016).Thisinturnreflectsthesustainabilityoftheconcernedorganization.the organizational strength is majorly dependent on the ability of the human resource department as well as the other managerial departments within the organization in order to undertake the decisions for the betterment in the performance of the company on the basis of the performance of the organizational workforce. Human resource information system The human resource department within the given organizations are known to have been implementing the various information systems that allow them to track the performance of the employees within any business organization. The software programs that are generally used in these matters are generally helpful in the matters that are related to the access to the data that is required for the proper managerial decision-making within the organization. The company in discussion, Civil Engineering and Research Associates or CERA, is advised to implement the various processes that are related to the monitoring and the tracking of the concerned members of the workforce of the department of the company that is managed by Rachael Amaro. The activities of the department of human resource are not considered to be complete without the implementation of the monitoring of the feedback and the performance of the employees of the
8HUMAN RESOURCE MANAGEMENT given organization. The concerned company is also advised to implement the various matters thatareinfluentialintheuseofthedigitaltechnologyinthemattersrelatedtothe implementation of the technological factors within the given organization. these might be helpful in the matters that influence the monitoring the performance of the staff within the given organization. Limitations of performance management The effective measurement of the employee performance within the organization is known to have been affecting the proper management of the overall performance of the company indiscussion,CivilEngineeringandResearchAssociatesorCERA.Theperformance management within a given organization generally refers to the various process of the collection of the evidence, the analysis of the evidence and the reporting of the evidence. These evidences are majorly linked to the fulfilment of the expected performance of the concerned individual, group or an organization. The effective nature of the management of the performance of the employees within an organization considers the expectation of the management of the concerned management of the organization from the employees, the various activities on the part of the concerned management of the organization to facilitate the proper performance of the concerned employees of the business organization(Bernardin & Walter, 2013). The effective nature of the managementofperformanceoftheworkforcewithinanorganizationfurthertakesinto consideration the factors that influence the encouragement provided to the staff of the business organization, the measurement of the performance delivered by the staff of the business organization as well as the activities that involve providing feedback to the staff of the business organization.
9HUMAN RESOURCE MANAGEMENT The company in discussion, Civil Engineering and Research Associates or CERA, is observed to have been lacking a proper performance measurement strategy within the company. The company is also observed to have been lacking in the measures related to the motivational approaches to the concerned employees. This has led to the lack of the innovativeness that should have been depicted by the concerned employees of the organization (Tseng, 2014). The company in discussion, Civil Engineering and Research Associates or CERA has also been lacking in the matters that are related to the techniques of retention of the experienced employees of the organization. this has led to the conditions wherein the company experiences a shortage in the engagement of the employees of the organization towards the overall performance of the business organization in the given market. The company in discussion is also observed to have implemented an improper rewards system within the organization. The senior level employees within the organization has been observed to have been receiving more rewards and benefits rather than the employees who have been serving at the lower hierarchical levels of the organization. This has led to the enormous amount of the dissatisfaction among the employees who have been serving at the lower hierarchical levels of the organization (Ferreira &Otley, 2013). The company in discussion is also observed to have been suffering from the major misalignment in the matters that are related to the performance of the staff of the organization and the objectives set by the concerned organization. The company in discussion is also observed to be lacking in the matters that have been influencing the proper strategies of providing compensation to the concerned employees of the organization. The company also lacks in the implementation of the proper strategies of receiving feedback from the concerned employees of the organization. The employee feedback strategies are known to have been influencing the improvement in the overall performances of
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10HUMAN RESOURCE MANAGEMENT the company (Van Dooren, Bouckaert & Halligan, 2015). The feedback strategies can thus be inferred to affect the retentions of the employees within the organization thereby reflecting a reduction in the employee turnover within the organization. Recommendation The company in discussion, Civil Engineering and Research Associates or CERA, might be advised to follow certain measures so as to deal with the numerous issues that have already been discussed in the previous section. The company in discussion is observed to have been following the approaches that aim to uphold the objective in the major management of the organization. The company might be recommended to follow the procedures that would help them in the matters that are related to the effectiveness of the measurement of the performance of the employees as well as assist the concerned management to provide effective feedback to the concerned employees of the organization (Brutus, Fleenor & London, 2016). The concerned organization might be advised to implement the 360-degree performance appraisal method in order to deal with the collection of the information on the basis of the performance of the employee of the organization (Bohl, 2013). The proposed method of the performance appraisal would help the concerned human resource department to collect information from the higher management, the immediate supervisors as well as the peer group of the concerned employees of the organization. Theproposedmethodoftheperformanceappraisal,the360-degreeperformance appraisal method, would help the concerned department of human resources to assess the actual performance of the employees of the organization (Carless, Mann & Wearing, 2015). The concerned human resource department is further advised to provide the proper feedback to the concerned employees of the organization. This might help in the matters that are related to the
11HUMAN RESOURCE MANAGEMENT improvement of the strengths of the employees as well as the reduction in the weaknesses of the concerned employees of the organization (Levy & Williams, 2014). The 360-degree performance appraisal method might, however, lead to the arousal of conflict among the concerned members of the organization due to the collection of the information from the varied sources within the organization (Buckingham & Goodall, 2015). Thus, the concerned human resource department is advised to maintain the privacy in the collection of the data. The company is also advised to maintain the confidentiality of the collected responses in order to avoid the situations of conflict within the company. Conclusion Thus, from the above discussion it might be derived that the company in discussion, Civil Engineering and Research Associates or CERA, has been facing numerous issues in the factors that have been related to the job design within the company as well as the management of the performance of thecompany. The company in discussion, Civil Engineering and Research Associates or CERA, is advised to track and measure the employee performance in order to improve the overall performance of the concerned company. The performance of the concerned employees of the organization is known to be crucial to the overall success of the concerned employees of the organization. The concerned organization might be advised to implement the 360-degree performance appraisal method in order to deal with the collection of the information on the basis of the performance of the concerned employee of the organization.
12HUMAN RESOURCE MANAGEMENT References Alfes, K., Shantz, A. D., Truss, C., & Soane, E. C. (2013). The link between perceived human resource management practices, engagement and employee behaviour: a moderated mediation model.The international journal of human resource management.24(2), 330- 351. Baer, M., Kulik, C. T., Oldham, G. R., & Wrzesniewski, A. (2018, July). Then and Now: Job Design, Diversity and Creativity. InAcademy of Management Proceedings(Vol. 2018, No. 1, p. 11108). Briarcliff Manor, NY 10510: Academy of Management. Bamberger, P. A., Biron, M., & Meshoulam, I. (2014).Human resource strategy: Formulation, implementation, and impact. Routledge. Bernardin,H.J.,&Walter,C.(2013).Effectsofratertraininganddiary-keepingon psychometric error in ratings.Journal of Applied Psychology,62(1), 64. Bohl,D.L.(2013).Minisurvey:360-DegreeAppraisalsYieldSuperiorResults,Survey Stows.Compensation & Benefits Review,28(5), 16-19. Brutus, S., Fleenor, J. W., & London, M. (2016). Does 360-degree feedback work in different industries? A between-industry comparison of the reliability and validity of multi-source performance ratings.Journal of Management Development, 17(3), 177-190. Buckingham,M.,&Goodall,A.(2015).Reinventingperformancemanagement.Harvard Business Review,93(4), 40-50. Carless, S. A., Mann, L., & Wearing, A. J. (2015). Leadership, Managerial Performance and 360 Degree Feedback.Applied Psychology, 47(4), 481-496. Ferreira, A., &Otley, D. (2013). The design and use of performance management systems: An extended framework for analysis.Management accounting research,20(4), 263-282.
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13HUMAN RESOURCE MANAGEMENT Hill, C. W., Jones, G. R., & Schilling, M. A. (2014).Strategic management: theory: an integrated approach. Cengage Learning Levy, P. E., & Williams, J. R. (2014). The social context of performance appraisal: A review and framework for the future.Journal of management,30(6), 881-905. Oldham,G. R.,& Fried,Y. (2016).Job designresearchandtheory:Past,presentand future.Organizational Behavior and Human Decision Processes,136, 20-35. Stone, R. J. (2013).Managing human resources. John Wiley and Sons. Tseng, S. M. (2014). Knowledge management system performance measure index.Expert Systems with Applications,34(1), 734-745. Ulrich, D. (2013).Human resource champions: The next agenda for adding value and delivering results. Harvard Business Press. Van Dooren, W., Bouckaert, G., & Halligan, J. (2015).Performance management in the public sector. Routledge.