Forgetting to Treat Managers Differently: A Survey Discussion

The provided content discusses the challenges faced by Don in managing his organization due to differences between the managers and staff members. It also highlights the importance of strategies in achieving organizational goals. Furthermore, it compares global and multi-domestic strategies, explaining their differences and applications.

Part 1
Answer 1
Don was appointed as the vice president of the JTT insurance corporation. He wants to bring
changes in the management of the employees. He wants such changes with which the employees
of the organization are treated in an efficient manner. He felt that the motivation level of the
organization is very low. The first thing which he wants is an improvement in the motivation
level of the employees. Improving their morale and motivation level helps him in motivating
them to their responsibilities and obligations in an efficient manner. Improvement in morale
helps him in achieving the ultimate objectives and goals of the organization (Hill, 2014). Don
gives efficient efforts to change the way of employee's treatment. All this is done by him by
conducting a survey on the line of roles and responsibilities of everyone. This will help him in
measuring the functions of every employee and identify who is performing and who is not. All
this is done because after conducting his observations he finds that the morale level of the
employees is very poor. Improvement in moral gives significant opportunities to the
organization. All this requires that the management of the organization manages in an absolute
way from top level management to lower level management. By doing so, he will able to
enhance the motivation level of the employees in a significant manner. Don make this his
priority because he understands the importance of motivation in the accomplishment of its
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overall objectives. Don introduced a letter which is known as the feedback form. It is designed
for the employees so that their feedback can receive on the managers, on how they are treating
with them (Ward, 2016). In addition, feedback for working conditions and grievances also taken
from the employees. Therefore, Don introduced a policy which is known as open door policy.
With the help of this policy, divisional employees of the organization could directly talk to him
and can discuss their problems. The discussion between them is kept confidential without giving
any knowledge to immediate supervisors of the organization. For the effective management
purpose, don introduces a claims management credo practice. It mainly outlined some
philosophies which are necessary to follow by the managers of the organization. Don conduct
large efforts to introduce different doctrine measures that could be helpful in bringing change in
the staff satisfaction and the management of the JTT. It develops a list of all doctrine changes
and passes it to the claim managers of the organization. It is passed to them to select the best
management philosophies and actions which might bring successful changes in the performance
of the organization. All managers kept accountable with the success of the philosophies. Various
efforts are conduct to bring required changes and also develop reasonable and clear guidelines
which fostering a healthy work environment and enhancing teamwork between all staff members
(Rothaermel, 2015).
However, some forces are also there which straining the efforts of Don in bringing significant
change. In the given case, some managers of the organization are not comfortable with the
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claims management credo policy of the organization. Most of the managers feel uneasy when
Don announce that performance appraisal of the management will perform every year. They
believed that Don remains very busy in performing their day to day task and that this was an
outcome of his initial enthusiasm. They also think that he could not conduct the survey after
designing the work of every employee. After reviewing their views, it seemed that the claim
managers of the organization are not interested towards bringing change in the organization.
After a year survey of the employee’s performance is conducted and they appeared surprised
because this will represent the actual performance of the employees (Hitt, 2012). They seem very
worried about what rates will they receive from the employees and what will happen if they
receive the low rating. All the things prove that the managers of the organization are not
interested in bringing change in the organization, the above is because no one from them seems
serious and active towards the survey results reading. Most of them receive poor grading, others
averages and some very devastating.
Answer 2
Don made significant efforts to bring change in the management of the organization and he did
not succeed in his purpose. It is because of the following reason:
 The survey results led on the claim managers by the employees faced various restrictions
from the managers. Some managers from them visit directly to the director of the
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organization and complaining that the personal comments of the employees influence
their career. So, Don made a big mistake by accepting the personal comments of the
employees.
 After conducting a discussion with the director of the organization, Don decided that the
decision should go on. Otherwise, there will be a delay (David, 2016).
 Don wants to develop a trustful and credible environment with its employees, but he
forgot the manner of treating the different managers. The survey discussion created
enmity between the staff members and the managers. All this make difficult to establish
coordination among them. However, some managers of the organizations are left, and
some still are there and facing survey discussion.
Answer 3
According to my opinion, Don should develop better and efficient strategies to bring
coordination among all employees of the organization. On the other hand, he should give more
attention towards the requirements of the managers because they are the seniors of the casual
workers. He was supposed to create a balancing situation regarding the duties of everyone. Don
not dividing the managers and the staffs but come with measures which bring them together.
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Part 2
Answer 1
There is a significant difference between the global strategies and multi-domestic strategies.
Generally, global strategies are considered the international organizations because they are the
exporters and the importers and they have no any significant investment outside of their home
country (Ioannou, 2013). On the other hand, multi-strategies have a significant investment in the
other nations. Therefore, they don't have coordinated offering of the product in every country
(https://www.dropbox.com/s/yd2mu1qsvd83q5w/Strategic%20Management%20-%20A
%20Primer%20-%20Copy.pdf?dl=0). They mainly concentrate on selling their products and
services in the individual market. In addition, global strategies mainly deal with exporting and
importation of the services and the products and have no any investment in the outside country.
It mainly focuses on the local requirements within its market for more efficiency. It mainly
pressures more on the different needs of the individual because of it is helpful in gaining
economies of scale. On the other hand, the multi-strategies provides efficiency for representing
its effectiveness towards the local requirements of its potential markets (Brouthers, 2015). It also
takes care the different regional specifics such as the McDonald's do not sell beef hamburgers in
India because it takes care the different regional and cultural aspects of the country. On the other
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hand, global strategies mainly apply a single approach to every country such as iPod. They are
also utilized in Tanzania as well as in Sweden.
Answer 2
The selection or choice of the potential strategies should follow the design of the organization
because it is considered the main important key in accomplishing the predetermined goals and
objectives of the country. The above-mentioned things help the organization to reach its target
market and offer its goods and services to them (Hill, 2013). After conducting the modification
in its products and services, the organization able to provide the effective products which will fit
in demands of the customers in its potential market, therefore it will be able to attend all its
customers.
Strategy plays an efficient role in the success of the organization. It gives direction in attaining
its predetermined goals and objectives immediately and in a different manner than its potential
customers. All this can significantly do only by understanding the different strategies of its
potential customers. This will help the organization in the production of better quality products
than its potential competitors. Hence, the organization will able to gain a competitive advantage
in its potential market which ultimately provides long-term benefits to the organization.
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Part 3
Answer 1
Apple is considered as an organization which specializes in producing iPhones and computers.
The management of the Apple mainly utilizes the administrative theory of the Fayol's or the
bureaucratic theory of the Weber. It is because these theories help the organization in developing
a rational control system. With the help of administrative theory, the management of the
organization establishes its different guidelines of how to formalize its relationships and
structures within the organization (Mellahi, 2015). On the other hand, bureaucratic theory helps
the organization in establishing different rationale regarding the legal authority. Both of these
theories helps the management of the organization in putting a strict control on all business
processes with which they can maintain its existing quality. Furthermore, it also utilize the
concept of the open system which helps the organization in maintaining a close relationship with
its potential customers and the staff members. All these measures help the organization in putting
a strong control on all business affairs so that management of them can do on a timely basis.
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References
https://www.dropbox.com/s/yd2mu1qsvd83q5w/Strategic%20Management%20-%20A
%20Primer%20-%20Copy.pdf?dl=0
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Hitt, M. A., Ireland, R. D., & Hoskisson, R. E. (2012). Strategic management cases:
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David, F., & David, F. R. (2016). Strategic Management: A Competitive Advantage Approach,
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Hill, C. W., & Jones, G. R. (2013). Strategic management theory. South-Western/Cengage
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Mellahi, K., & Frynas, G. (2015). Global strategic management. Oxford University Press.
Ioannou, G. N. (2013). Chronic hepatitis B infection: a global disease requiring global
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Brouthers, K. D., Nakos, G., & Dimitratos, P. (2015). SME entrepreneurial orientation,
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