Feasibility Study for Implementing Self-Service Kiosk in Public Library

Running head: KIOSK STUDY
Assignment 2: Kiosk Study
Name of the Student
Name of the University
Author’s Note

1
KIOSK STUDY
Table of Contents
Introduction......................................................................................................................................2
Operational Feasibility.....................................................................................................................2
Technical Feasibility........................................................................................................................3
Use Case..........................................................................................................................................4
Economic Feasibility.......................................................................................................................4
Conclusion.......................................................................................................................................5
Bibliography....................................................................................................................................6

2
KIOSK STUDY
Introduction
The report is prepared for performing a feasibility study for implementing self-service
kiosk in a local public library such that the patrons can check the availability of books and avoid
ques for checking the details. The kiosk system can also be used by the local library for reaching
beyond the library hall by setting up pickup point and installation of the vending machines. For
the installation of kiosk system an operational feasibility is needed to be conducted along with
technical and economic feasibility such that the public library can gain maximum benefit with
the system and grow with new products in the current market place.
Operational Feasibility
Automation has increased in each of the field and thus it becomes necessary to provide
the customer an advance experience and satisfaction in the public library also. In the current
library environment most of the libraries are adopting online transformation and allowing the
users to use ebooks, video materials, etc. Thus with the awareness in advanced technology the
implementation of the kiosk system helps in automation of the routine task and implementing an
approach for conventional library management system and improve the customer experience
(Wales, 2015). It would allow the user to find the ebooks available and the current validity of the
user account from the self-serviced Kiosk system and increase the usability of the system. A
simple navigation and touch screen interface is needed to be used that can be used by simply
touching to enter into different menus and gain advantage over the traditional library
management system (Makhija & Chugan, 2016).