Knowledge Management: Brainstorming and Knowledge Codification

Running head: KNOWLDEGE MANAGEMENT 1
Knowledge Management
Name
Institution

KNOWLEDGE MANAGEMENT 2
KNOWLEDGE MANAGEMENT
Task 1: Brainstorming
Question 4.2
Section A
There are several means that an organization can apply in rewarding the efforts of its staff
as well as enhance their perception relating to personal growth other than using pay increments.
Such methods comprise of engaging the staff in decision making within the firm. Rewarding
employees by engaging them in the decision-making process has its benefits since it creates
employee satisfaction. The employees feel motivated in delivering the best in the allocated task
as they feel that they are a valued part of the company. Nonetheless, the process enhances the
employees’ morale and motivation (Hugé & Mukherjee, 2018). When individuals are involved in
the decision-making process of an organization, they become aware that they have an impact on
the company’s overall performance. As a result, such individuals find it easy to get motivated
and satisfied with their work. Other measures include encouraging the staff to raise new
innovative ideas on how to improve their departments, recognizing well-performing staff as well
as giving them rewards. By adopting the above initiatives, the staff’s perception of personal
growth is enhanced, hence contributing immensely to the decrease in employee turnover and
improved performance.

KNOWLEDGE MANAGEMENT 3
Section B
Instructions on how the Group Performed the Nominal Group Technique
Phase 1: Defining the Problem
The group leader presented the main idea of the problem that required brainstorming on
the flip chart. The leader loudly read out to the group members to obtain feedback. The problem
statement in this scenario was “What is the best way that large companies can reward
employees’ efforts and enhance the perception of personal worth.”
Phase 2: Silent Phase
The participants were divided into groups of five using a pen and a flip chart. The leader
issued a pink sticky note to all the participants (Rankin, et al., 2016). Without engaging in a
discussion, depending on every participant’s knowledge and experience, one solution was
written down on the pink sticky notes per every individual. The solutions identified to best solve
the problem of personal worth included engaging the staff in decision making within the
organization, encouraging the staff to raise new innovative ideas on how their departments, and
recognizing well-performing staff as well as giving them rewards. Other measures that were
suggested include giving employees certain powers and giving the staff courtesy time off.
Phase 3: Round-robin Phase
In this phase, the participants did stick one picky sticky per person on the flip chart
without commenting or discussing, until all the five ideas written on the pink sticky notes were
exhausted. In this phase, there was no comment or discussion to prevent the participants from
indicating their position, thus influencing the other group members. In case a participant’s idea

KNOWLEDGE MANAGEMENT 4
was similar to an idea presented by another member, the leader commented and grouped the
ideas together.
Phase 4: Discussion
The fourth phase was meant to seek item clarification, aimed at creating themes. The five
participants discussed all the solutions that they had advocated, and which were unclear until all
the points became clear to everyone. All the solutions were later grouped, edited, and became
themes, without any solution being discarded. In this case, the grouping and editing process of
the suggested solutions resulted in five main themes. The leader listed and labeled these themes
with letters A, B, C and so forth depending on their popularity as portrayed on the flip chart.
Phase 5: Voting Phase
As per the list of the five themes, the participants wrote down the themes with letters on
a piece of paper, ranking them from 1 to 5. The top item was awarded five points, the second
four, and so on. The papers were then collected by the leader for analysis.
The table shows the results of the Nominal Group Technique
Numbers of participants: 5
Numbers of solutions to be voted: 5
Topic or question: What is the best way that large companies can reward employees’
efforts and enhance the perception of personal worth?
Solutions 1 is top item=5 points Total Ranking