Knowledge & Creativity (CW2)

This report discusses the ideal job of a housekeeping manager in the hospitality industry, specifically in Marriott International. It includes the job description, person specification, and resources for seeking a job in this field.

Knowledge &
Creativity (CW2)

Table of Contents
INTRODUCTION ..........................................................................................................................1
What is ideal job .........................................................................................................................1
Job description for housekeeping manager in Marriott International.........................................1
Person specification....................................................................................................................3
Resources That Can Help Me In Seeking Job.............................................................................3
CONCLUSION ...............................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Knowledge and creativity is important for an individual as it will support them in
improvement of its growth and progress. For this report, housekeeping manager in hospitality
industry is Ideas job (Auernhammer and Hall, 2014). For this Marriott International Inc. is a
chosen place where I decide to work as a job role of housekeeping manager.
What is ideal job
My ideal job is housekeeping manager in hospitality industry. For this post I am
responsible for better planning, organising and developing of the entire operations and activities
of the housekeeping division in accordance with local, federal and state standards and
appropriate guidelines. For this job role I am responsible for laundering bed lines, cleaning
rooms and maintaining furnishing and many other equipments in hotels. I want to be
housekeeping manager job within hospitality industry because the qualities and skills I have
gained or acquired in life so far are a more perfect match for this position (Černe and et. al.,
2014). I have better tending detail, enjoy giving a quality service and get higher satisfaction or
contentment for seeing jobs as well as activities done to a advanced standard. As a housekeeping
manager I am liable for ensuring daily basis and day-to-day tasks are done as per the quality and
standards set by customers. This is a perfect job according to my skills and qualifications. By
doing this job, I fell motivated and happy. Therefore, housekeeping manager within hospitality
sector is ideal job for me.
Job description for housekeeping manager in Marriott International
Job description is a document that describes my competencies and skills that are required
by me to perform the role (Dong and et. al., 2017). For housekeeping manager in hospitality
industry I require different skills, knowledge and job qualification which are mentioned as
below:
Job title : Housekeeping manager
Department : Facility Operations
Reporting : Director of operations
Job summary
Housekeeping manager answerable for planning, creating, and processing of the whole activity
of the housekeeping section in relation with federal and local standards as well as accurate
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guidelines along with reassuring the advanced level of prime guest care is kept up at all time
period. I am also liable for staffing, training, developing and scheduling hourly staff.
Tasks and responsibilities
 Housekeeping manager in hospitality must have knowledge to manage daily basis
activities including appropriate cleaning of all offices, washrooms, seating areas, suites,
concession etc.
 Planning, making and leading team members to see the advanced level of client
satisfaction.
 Hire, schedule as well as train all potential and housekeeping staff members.
 Uphold the advanced standards of safety, cleanliness and conduct.
 Determines as well as keeps the department work agenda applied to notify employee of
upcoming programs and see correct activity and staffing for each and event.
 Purchase, re-order and keep housekeeping supplies as well as inventory.
Required Knowledge/Skills/Job Qualifications:
 Past experience managing an entire team of housekeeping staff via motivation,
development and coaching.
 Working knowledge and skill of rooms management systems.
 Advanced or modern skill of Housekeeping process as well as procedures.
 Proven education supervising and managing housekeeping division of 15+ workers.
 Capability to maintain a budget.
 Proven quality in customer service.
 Must be more flexible with weekends, holidays and working nights.
Education and Formal Training:
 High school diploma and GED necessitate.
Experience:
 A minimum of 3 years experience in entire prospects of Housekeeping in a multi-use
facility needed, with at least 2.5 years of superior experience.
Above mentioned job description helps in doing my job role in Marriott International. I
am able for this position because I have all skills and knowledge according to the post of
housekeeping manager within hospitality industry. Along with this, I also have knowledge about
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how to manage each tasks and activities of housekeeping department in effective and systematic
manner. For doing housekeeping manager job in hospitality industry I must be require to follow
some responsibilities which are hiring and training staff, developing staff schedules, buying
cleaning supplies and equipments, coordinating housekeeping requirements with other hotel
managers, working with guests who have particular housekeeping needs and performing cleaning
activities when employee don't display for work of the group. I am capable for doing all these
tasks in more effective and systematic manner (Guan, Xie and Huan, 2018).
Person specification
It is a description of the knowledge, experience, experience, skills, qualification and
many attributes which an individual must possess to do the job duties and responsibilities. Person
specification help me in identification on my knowledge and skills that are must be require to the
post of housekeeping manager in hospitality industry. As this document also assist me in my
career growth and success easily (Sigala and Chalkiti, 2015).
This is provided by an organisation to candidates to disseminate the information about
their requirements in relation to their qualifications, skills, experience, knowledge and other
attributes. All these are must for a candidate to possess in performance of the different functions
within an organisation. The importance of same will be high for an organisation as aid in
selection of the candidate which are highly capable in nature and able to utilise the resources
optimally. The benefit of same not only ascertained by an organisation, candidates also get the
benefits in form ascertaining requirements so they can accordingly apply for the post or not. This
will help them in reducing the wastage of time in selecting best possible job in accordance to the
nature of qualifications and attributes.
The current role of mine job is manager of house keeping within the same industry. There
is common criterion to hold job under this title in relation to the different aspects like
qualifications, skills, experience, knowledge and other attributes. Its effective analysis is must in
nature from my side as provides an opportunity to find out the job within an organisation that
perfectly suits to my personality and qualifications.
The common criterion to hold job under the the title of house keeping manager in relation to the
different determinants is provided below;
Qualifications
 High school diploma or GED required.
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 Degree of Hospitality management
Experience
 A minimum of 4 years experience in all aspects of Housekeeping in a large, multi-use
facility
 Minimum 2 years of supervisory experience
Duties and responsibilities
 Assignment of duties to different members of staff
 Inspection of environment and selection of best strategy
 Development of minimum standard for employees to follow
 Proper listening ability of customers complaints
 Proper ordering of supplies in respect to the housekeeping department
 Providence of proper direction all activities related to housekeeping
 Maintenance of good relation with customers and employees
 Stand in for employee who is unable to perform activities and complete the work in
proper guidance
Skills, abilities, Knowledge and other attributes
 Passionate about maintenance of hygienic environment
 Ability to initiate from front and completion of work on time
 Effective ability to communicate orally or in written form
 Good in listening skills
 Having punctuality to serve as good example in front of others
 Having the characteristic of self control
 Effective interpersonal skills
The aspect that will help in future to qualify for job will be pre determination of all the
above defined aspects along with preparation for interview. This will provides an opportunity to
clear all the possible hindrances in direction of attaining specific identified job.
Resources That Can Help Me In Seeking Job
There are number of sources that help me in seeking housekeeping manager job. These
are networking event, social media, company careers pages, online job boards, professional
organisation websites, Career builder, Facebook, LinkedIn, google etc. These are consider main
sources that can support me in seeking of job in hospitality industry (Huang, Hsieh and He,
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2014). I require to seek job as a role of Housekeeping manager in hospitality industry. Along
with this, there are some useful sources for me while I need to seeking the housekeeping
manager job within hospitality industry. These sources will be explained as under:
Career Builder: It is one of the biggest job boards, giving job listing, career advice and
resources, resume posting to me. This source secure job listing in direct manner from an
organisation and has enlarged local enduring by partnering with different newspapers in order to
integrate their online classifieds. This source help me by providing accurate information about
the job role and requirements of qualification for that post.
LinkedIn: This is another source that I can use for Seeking housekeeping job in
hospitality industry. LinkedIn is an American social networking site that gives employment
oriented services for me. This source can be assessed via websites as well as mobile apps for
free. Along with this, it is a professional website and supports me in making accurate relation,
sharing resumes as well as searching for right jobs that is related to my skills, academic
backgrounds and experiencers. In this site I can easily open my LinkedIn account via mobile
application and can transfer my CV on it. As it support me in seeking best place according to my
skills and knowledge (Perry-Smith, 2014).
Company Website: There can be numerous sources through which an individual an look
for employment opportunities in the market. The primary source to look for job opportunities is
company's website. This organisation carries a specialised website to offer job opportunities to
prospects. The platform also provides various development for Graduates & students and some
apprenticeships facilitates which acts as a launch pad for student like me who are willing to
pursue their career in housekeeping departments of an renowned organisation. The career portal
for the company also carries a detailed description of the perks and benefits which are offered by
the company. The recognition growth opportunities which a business provides is specified on the
website as well, this works as an motivating factor for people to apply for available vacant
position.
Facebook: This is another important source that also support me in Seeking best place
according to my knowledge, skills and competencies in field of hospitality industry. Facebook is
an online social media side that supports in connecting people across the globe. On this side
different pages are existing that can be liked as well as applied so that they can provide accurate
information or data regarding the available vacant post within hospitality industry for the
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housekeeping manager. Facebook supports in making relationship with communities as well as
bringing together the group of person so that they can be made better aware of the tasks that are
taking accurate place in the hospitality industry. I can follow pages of some hospitality
organisations that have vacant post of housekeeping manager. As this source highly support me
in seeking job according to my skills and qualities (Sarikhani, Salari and Mansouri, 2016).
Indeed : It is a worldwide employment related source for an individual to seek vacant job
in any hospitality organisation. For this side I can make my own account along with transferring
my resume so that I can understand regarding any possible vacant post that will be accessible for
my housekeeping manager role.
Therefore, all these are more essential and useful sources for me while I need to seek best
place according to my ideal job role i.e. Housekeeping manager. With the helps of above
mentioned all sources I can easily search better place. As it will support me in my growth and
success.
CONCLUSION
From the above mentioned information it has been concluded that job description and
person specification is useful document that helps an individual in identification of their
qualification according to the job. Housekeeping manager is an ideal job role that supported an
individual to feel more happy and motivated.
REFERENCES
Books and Journals
Auernhammer, J. and Hall, H., 2014. Organizational culture in knowledge creation, creativity
and innovation: Towards the Freiraum model. Journal of Information Science. 40(2).
pp.154-166.
Černe, M. and et. al., 2014. What goes around comes around: Knowledge hiding, perceived
motivational climate, and creativity. Academy of Management Journal. 57(1). pp.172-
192.
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Dong, Y. and et. al., 2017. Enhancing employee creativity via individual skill development and
team knowledge sharing: Influences of dual‐focused transformational
leadership. Journal of Organizational Behavior. 38(3). pp.439-458.
Guan, X. H., Xie, L. and Huan, T. C., 2018. Customer knowledge sharing, creativity and value
co-creation. International Journal of Contemporary Hospitality Management.
Huang, X., Hsieh, J. J. and He, W., 2014. Expertise dissimilarity and creativity: The contingent
roles of tacit and explicit knowledge sharing. Journal of Applied Psychology. 99(5).
p.816.
Perry-Smith, J. E., 2014. Social network ties beyond nonredundancy: An experimental
investigation of the effect of knowledge content and tie strength on creativity. Journal
of applied psychology. 99(5). p.831.
Sarikhani, R., Salari, M. and Mansouri, V., 2016. THE IMPACT OF E-LEARNING ON
UNIVERSITY STUDENTS’ACADEMIC ACHIEVEMENT AND CREATIVITY. Journal of
Technical Education and Training. 8(1).
Sigala, M. and Chalkiti, K., 2015. Knowledge management, social media and employee
creativity. International Journal of Hospitality Management. 45. pp.44-58.
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