Knowledge Management and Information Systems in Marks and Spencer Company

Knowledge Management and
Information Systems

Table of Contents
INTRODUCTION.................................................................................................................................3
MAIN BODY........................................................................................................................................3
Overviews..........................................................................................................................................3
Organisation analysis.........................................................................................................................4
Knowledge management information system..................................................................................10
4. Challenges the organization may face..........................................................................................11
CONCLUSION...................................................................................................................................13

INTRODUCTION
Knowledge management is defined as a process to create, share, utilise and manage
the information associated with an organisation. This report is based on the case study of
Marks and Spencer Company. Company was established in the year 1884. Micheal Marks
and Thomas Spencer were the founders of the organisation. Company operate its business
operations in retail sector. Headquarter of the Marks and Spencer Company is located in
London, United Kingdom. Company caters high quality food products, clothing and electrical
equipments. Henceforth, report emphasis on objectives of Marks and Spencer Company.
Business overview will also be summarised in this report. Structure of the Marks and Spencer
Company will be overlooked in this report. This report also guides about the business model
channelizes in the company. Report will also guides about the different strengths, weakness,
opportunities and threats associated with the Marks and Spencer Company. Furthermore,
report will keep eye over the knowledge management information system in respect to the
company. Report will also reflect the impacts of the knowledge management system over the
performance of the company in future. Challenges associated with the management
implementation will also brief in this report.
MAIN BODY
Overviews
Corporate Objectives
Marks and Spencer Company operate its business operations with the support of
following objectives.
 To achieve the best customer satisfaction from the retail products.
 To dominate the retail sector.
 To achieve the leading profitability ratio.
Business Overview
Marks and Spencer Company initiated its business operations in the year 1884.
Micheal Marks and Thomas Spencer were the founders of the company. Company operate its
business operations in retail sector by trading food products, clothing line and electrical
products. Company offers all top brands associated with the retail sector brands like Per Una,
Autograph, Limited, Rosie, Blue Harbour and other top brands. Company is a part of London

Stock Exchange and is associated with the FTSE 250 Index (Akhtar, 2017). In the year 1998
Marks and Spencer Company was the first British retail brand that has made the pre tax profit
worth over £1 billion. Marks and Spencer Company was formed due to partnership between
Michal Marks who migrated to England from the year 1880 and the Thomas Spencer who
was a cashier that time. In the initial year when Micheal Marks migrated to England he
worked in a Company call Barran. Than latter on Marks mate to Thomas Spencer and formed
the company call Marks and Spencer. Company operate the business operations globally at
more than 1400 locations. As per the recent statements of accounts company has generated
the revenue worth £ 10377 million Pound. Company employee more than 80000 people
across the globe.
Corporate Structure
Marks and Spencer Company follow the flat structure to operate business operations.
This corporate structure leads company to contains limited amount of management between
administration and front line employees. With the support of flat structure company allocate
more decision making power to its human resources (Boudreaux, 2020). Due to flat structure
more authorities has granted to employees involved in different designated positions in the
organisation. Communication also becomes more convenient in this structure. Flat corporate
structure consists up with the pyramid shape. This structure support company in taking more
effective decision in the limited time. More authorities create effective employee well being
in the company.
Outline of business model
Business model of the company is to cater the best quality retail products at the most
affordable price range. Company aims to deliver the best customer satisfaction out of the
business operations.
Organisation analysis
Analysis of the Marks and Spencer can be summarised with the support of following
models.
SWOT Analysis