logo

Knowledge Management and Information System

   

Added on  2019-12-03

9 Pages3086 Words143 Views
KNOWLEDGE MANAGEMENT ANDINFORMATION SYSTEM
Knowledge Management and Information System_1
TABLE OF CONTENTSINTRODUCTION.................................................................................................................................1Opportunities and challenges of Cloud based CRM system in meeting business goals.....................1Enterprise 2.0 application..................................................................................................................4CONCLUSION.....................................................................................................................................6REFERENCES......................................................................................................................................7
Knowledge Management and Information System_2
INTRODUCTION Knowledge management and information system is one of the most importanttechniques by which various organizations can easily achieve their target. In today’s highlytechnological advanced world it is quite essential for organizations to adopt some of the latesttechniques through which they can run their business functions smoothly. With the help ofadopting knowledge management and information System companies can go with thecontinuous improvements by starting a new line of business (Holtshouse, 2013). In thisrespect, the present study is based on the different strategies such as cloud computing as wellas its various service models used by companies such as CRM, ERP and SCM. These arequite emerging technologies that basically rely on sharing computing devices. Sharing can bedone on the basis of cloud network where different departments can share their data equally.In addition to this, discussion throughout this study is supported by different books andjournals. With this respect, discussion goes through the several challenges takes place at thetime of using CRM. In addition to this, there are various challenges faced at the time of usingcloud computing. Moreover, one of the most important parts of this research is a tool knownas Enterprise 2.0. Now days, it is quite attracting and widely used tool which directly improvethe knowledge sharing practices within an organization (Motro and Smets, 2012). Further, thewhole study provides an overview on Cloud Computing service models and platforms forsupporting enterprise systems such as ERP, CRM or SCM. Opportunities and challenges of Cloud based CRM system in meeting business goals CRM is a tool which can be defines as a customer relationship management tool. Thisis a widely used tool which helps in maintaining all the details about the customer data. It canalso be defined as the most effective database management tool. It is quite efficient tool interms of security, reliability etc (Brodie and Mylopoulos, 2012). Now days, Organizations arehaving a long term vision and they are trying to adopting several strategies through whichthey can manage the whole information in an effective way. With the help of using such toolscompanies can communicate with their customers and attract them towards their services aswell. In addition to this, CRM system the most effective technique by which company caneasily maintain the whole data related to their customers as well as workers. Cloud basedCRM provides them smooth business operation as well as improved performance. In toda’sworld, Internet is the most essential and effective tool which is used in vast area. Staab andStuder (2013) stated that cloud based CRM store the whole data of company into the cloudand deliver it to end user with the help of internet. Any manufacturing organization can easily1 | Page
Knowledge Management and Information System_3

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Management Assignment On ERP Systems
|14
|3789
|280

Knowledge & Change Management
|7
|460
|256

Cloud-CRM Challenges, Challenges, Opportunities and Barriers associated with Enterprise 2.0
|13
|3438
|93

Knowledge Management and Information
|12
|3375
|195

Knowledge Management and Information Assignment
|12
|3375
|180

Paper - Data Security Issues In Cloud Computing
|4
|1694
|129