Lack of Customer Satisfaction at Robbie Barker Hair Power Point Presentation 2022

LACK OF CUSTOMER
SATISFACTION AT ROBBIE
BARKER HAIRLACK OF CUSTOMER
SATISFACTION AT ROBBIE
BARKER HAIR
Name................
Student ID No.......

 Robbie Barker Hair is hairdressing
salon
 Operated in Melbourne, Australia
 Provide quality service and follow
with the trend
 Employees- 25 exceptional
employees (Bookwell, 2019)
 Offer haircuts, hair color and other
services
INDUSTRY
PARTNER

 Major problem in the current year
which Robbie Barker Hair faced is
lack of customer satisfaction.
 This is due to various factors such as
“lack of infrastructural facilities”,
“lack promotional activities” and
“lack of responsiveness”.
RESEARCH
PROBLEM

 More customers decreases in the
month of September
 Less awareness about the new
services and offers provided by salon
 Profits affect negatively and
consumers reduce in high ratio
 Problem about “lack of customer
satisfaction”
 Examined by more of the negative
CONTINUE..

CONTINUE..
July August September October November December
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Series1

Main aim is to enhance the customer satisfaction
by examining the factors which contribute to poor
customer satisfaction.
To achieve the major aim various sets of
objects are:-
 “To examine the main cause behind the poor
satisfaction of consumers”
 “To investigate the adequate infrastructural
activities role for improving customer satisfaction”
 “To analyze the promotion as well as marketing
impact on consumer awareness about the
services of salon”
RESEARCH AIM