Group Dynamics and Team Performance

This document discusses the origins and concept of group dynamics, negative effects on team performance, social loafing, groupthink, and strategies for preventing social loafing. It also covers team-building techniques, team consensus, methods for reaching consensus, resolving workplace disputes, and the importance of effective dispute resolution processes.

Lead and
manage team
effectiveness

TASK 1.................................................................................................................................................3
1. Explain the origins and the concept of the term group dynamics...................................................3
2. Explain three aspects of group dynamics that can have a negative effect on team performance....3
3. Discuss in 3 to 4 paragraphs the phenomenon of social loafing in groups, its negative
consequences and the effect of group size and culture.......................................................................4
4. Discuss three strategies for preventing social loafing in groups....................................................4
5. Discuss in a paragraph the phenomenon of Groupthink.................................................................4
6. Outline three advantages and three disadvantages of group decision-making................................5
7. Discuss three team-building techniques.........................................................................................5
8. Explain the concept of a team consensus.......................................................................................5
9. Discuss two methods that can be used to assist teams to reach consensus.....................................6
10. Explain four simple steps for resolving a workplace dispute.......................................................6
11. Explain why is it important to have an effective dispute resolution process?..............................6
TASK 2.................................................................................................................................................6
1. Send email to the team...............................................................................................................6
2. Conduct meeting with team...........................................................................................................7
3. Send an email to the General Manager..........................................................................................8
4. Complete your team performance plan..........................................................................................8
5. Send email to team........................................................................................................................8
TASK 3.................................................................................................................................................9
1. Develop professional development policy and procedures for Football South East Coast.............9
2. Send an email to the team..............................................................................................................9
TASK 4.................................................................................................................................................9
1. Select reward and recognition scheme..........................................................................................9
2. Send an email to the general manager............................................................................................9
3. Send an email to the team..............................................................................................................9
TASK 5.................................................................................................................................................9
1. Send email to the communication officer......................................................................................9
2. Conduct the meeting with communication office........................................................................10
3. Send an email to the communication officer................................................................................11
REFERENCES....................................................................................................................................12

TASK 1
1. Explain the origins and the concept of the term group dynamics.
Group dynamic deals with attitude as well as behavioural patter of group of team.
Moreover, it is related to how groups are formed, their structure as well as which processes
are followed within functioning of groups. Thus, group dynamic is concerned with interaction
as well as forces which operating within groups. Along with this, group dynamic is relevant
to both type of group that can be formal or informal. Moreover, it refers to the adjustive
modification which taken place within group structure as a outcome of changes in any part of
it.
Apart from this group dynamics examines the effect of several elements like
development, group structure, decision making. Principles as well as threats which are over
the performance of group.
2. Explain three aspects of group dynamics that can have a negative effect on team
performance.
Group Dynamics is a concept that deals with the behavioral patterns and attitudes of
people within a group. It is primarily concerned with how groups are formed and their
respective structures. There are many aspects of group dynamics, some of which can
negatively impact the overall performance of a team. Some of the same are described below –
 There can be cases wherein a person wants to be in-charge of every activity or task
that is carried out within the team. If this thing, does not work out well, other
members of the team will not be comfortable in working with that individual. This
will further lead to conflicts and the overall team performance will decline.
 If the leadership style of the team leader is not effective, he/she will not be able to
handle the different members. Also, in such a case, the members will work very
conveniently and not care about their tasks which can act as negative influence on
them.
 Sometimes, one of the members of the team may not work and put in efforts
effectively. This can lead to frustration in the team as other members have to do
additional work. Thus, this can lead to people only being concerned about their share
of work which can impact the team spirit negatively.

3. Discuss in 3 to 4 paragraphs the phenomenon of social loafing in groups, its negative
consequences and the effect of group size and culture.
Social loafing is considered as the tendency of the individual according which they
places less efforts while working in the group. These people are generally self centred which
means that whenever they are assigned with the individual work their performance efficiency
is higher as compared to the time when they are expected to work in the group.
The main negative consequences associated with social loafing in the group includes
reduction in productivity level of individual as well as group, enhances laziness within the
group, demotivate other team members and many a times it creates conflicts among group
too.
Along with this, it can be said that social loafing also places influence over the group
size too as it simply reduces number of group members as they believes if they will work in
such type of group with the presence of social loafing then they too will reduce their
capability of performing the working. In addition to this, it can be later said that social loafing
in group develops negative working culture where employees feels demotivate with the
surrounded environment which simply affect their performance too.
4. Discuss three strategies for preventing social loafing in groups.
In order to prevent social loafing experts have developed range of strategies. The
main three strategies among them are stated as below: It is important for the group head to maintain transparency of individual goals and
objectives in order to ensure that they will work according to this only. Also, group leader or respective mentors are also required to track progress on the
assignments provide to each member. Social loafing can also be reduced by simply having discussion with the each
member regarding how success of the group will enhance their success rate too.
5. Discuss in a paragraph the phenomenon of Groupthink.
Groupthink is phenomenon which occurs when group of people reaches at consensus
without any type of important evaluation for alternatives. In addition to this, Grouthink
compliance depends on a typical want not to disturb the equalization of a gathering of
individuals. This craving makes a dynamic inside a gathering whereby imagination and
distinction will in general be smothered so as to maintain a strategic distance from struggle.

Moreover, within business setting, it can result in staff members as well as supervisors to
overall potential issues in pursuit of consensus thinking.
6. Outline three advantages and three disadvantages of group decision-making.
Group decision making is the concept in which topic will be given to targeted group
of people where each and every individual collectively decide their opinions and take
decision in relation of company. There are several advantages and disadvantages of group
decision making.
Advantages Disadvantages
 By group decision making company
will able to gain diversity in opinions.
 Along with this, it also result in
encourages people participation.
 Experts opinion will gain through
group decision making.
 Group decision making is time
consuming process.
 There will be high chances of
uncertainty risk.
 Moreover, group decision making is
highly expensive.
7. Discuss three team-building techniques
Team building is effective for business firm as it help them in accomplishing their
target in effective manner. Along with this, daily basis activities also perform in better way.
There are three team building techniques explanation of these are as follows :-
 Investigation is primary step of team building which require cooperation of everyone
and it is ideal way of starting team building.
 Value everyone is important for developing team in effective manner.
 Communication is also essential for team development.
8. Explain the concept of a team consensus.
Consensus is state of mutual agreement with member of a group where legitimate
concern of individuals which has been addressed poor satisfaction of specific group. In
addition to this, consensus means each and every member on the team have discussed their
concerns as well as hard feeling. In simple term it can be said that, consensus decision
making is the group decision making procedure in that group members develop and also get
agree fr supporting decision in best interest for common goals.

9. Discuss two methods that can be used to assist teams to reach consensus.
There are several methods that can be used for assisting team to reach consensus.
Explanation of these are as follows :-
 Voting – It is easy way through which group decision can be utilise through voiting.
 Ranking - A majority vote is an efficient group decision method but it is not as
revealing as other methods of group decision making.
10. Explain four simple steps for resolving a workplace dispute.
It is important for an organisation to resolve disputes in effective manner so that
company will be able to perform their work in effective manner. Explanation of these are as
follows :-
 First step is most important in which clarity on the dispute reason will analyse.
 Both the parties have to talk each other for resolving disputes
 The third conflict resolution step is to listen to the other side
 Once both parties have aired their concerns, the last of these steps to conflict
resolution is to work towards a solution.
11. Explain why is it important to have an effective dispute resolution process?
It is important for an business firm to resolve disputes in effective manner so that their
organisation will able to accomplish their aims as well as objectives in proper way. In
addition to this, conflict result in negative impact on day to day operations of an business
firm along with this environment of company also get affected due to such issues. If business
will can conduct process of disputes in effective manner then they will able to accomplish
their objectives in required duration appropriately.
In addition to this if company will implement dispute resolution process within their
working then they will be able to manage working of their organisation in more effective
manner without facing any issue.
TASK 2
1. Send email to the team
To: Assessor Officer
BB:

CC:
Respected Sir and ma’am
This is mail is for inviting you all for performance planning meeting and main reason of
conducting meeting is to achieve vision of Football South East Coast. Vision of FSEC’s is to
be number one sport played through South East NSW.
In this meeting held of 1st May 2020 and time will be 10:00 AM onwards. Moreover, team
member will be organised by assessor in which two student are also included for representing
other FSEC position. Kindly attend meeting and help in accomplishing vision.
Thank you
2. Conduct meeting with team
Communication manager: hello everyone, me as an communication manager thanking
everyone for joining this meeting. Purpose behind conducting this meeting is to accomplish
vision of FSEC which is to be the number one sport played through South East NSW.
Football South East Coast is sporting association based in a small town on the NSW South
Coast and is responsible for administration and development of football for the NSW South
East Coast. FSEC’s mission is to grow football by supporting members as well as football
community. In this you all have to take initiates for strong leadership, sound communication
as well as provision of clear strategic direction which secure long term prosperity of sports.
While forming team we all have to focus on some areas i.e., improving organisations
key strategic goals for enhancing participation within football community. Specially for
increasing total number of by 4% in 2018. Along with this, our another goal is to increase
participation of girls which come under age between 5 to 18 years by 2%.
Staff member: Sorry to interrupt in between but what about the workplace during the
team performance planning session.
Communication manager: Your questions are always welcome no need to say sorry. I
will discuss your concern with General manager then let you all know as early as possible.
Come again to the main point of discussion suggestion of everyone will welcome for
planning process. Along with this, it should be ensure that all that team member will read
operational plan which will be send through mail. This meeting over here soon we will
conduct another meeting for our success. Team performance plan

Target area Performance
concern
Expected
standard of
performance
Agreed
improvement
actions
Support
Selection of
candidates
To achieve
vision of FSEC
To perform in
good manner
with match
Test match Test match
Assessors: We all think their is requirement of development to candidates who has
been selected so that vision will achieve in proper way.
Communication manager: Ok i will implement changes within this and forward you
all via mail.
3. Send an email to the General Manager
To: General manager
Respect Sir,
I want to inform you that meeting was held in successful manner and everyone was taking
participation in this which was showing success for the planning for which meeting was
conducted.
But they have concern about workplace which get effected during operational planning for
football match. Its my request you to reply soon for this so that i will discuss it with
everyone.
Thank you
4. Complete your team performance plan
Target area Performance
concern
Expected
standard of
performance
Agreed
improvement
actions
Support
Selection of
candidates
To achieve
vision of FSEC
To perform in
good manner
with match
Test match Test match
Candidates
development
To well played
in football
match
Win the football
match
Learning
techniques of
football playing
Training
sessions

5. Send email to team
To: Team
I am attaching team performance plan as per your feedback i has been designed again. If
anyone want any more modification within this then they can discuss all these in meeting
which will held on 10th May at same timing.
Thank you
Target area Performance
concern
Expected
standard of
performance
Agreed
improvement
actions
Support
Selection of
candidates
To achieve
vision of FSEC
To perform in
good manner
with match
Test match Test match
Candidates
development
To well played
in football
match
Win the football
match
Learning
techniques of
football playing
Training
sessions
TASK 3
1. Develop professional development policy and procedures for Football South East Coast
Professional Development Policy and Procedures for Football South East Coast
Purpose of the policy
This policy document tends to lay down the rules and guidelines with the application of
which staff members of Football South East Coast would function for facilitation of their
professional development on constant basis.
Scope of the policy
This policy document is applicable to all the employees of Football South East Coast that are
given employment on continual or fixed term basis.
Types of professional development that may be undertaken
Mentoring, on the job training, conferences, off the job training and seminars will be

undertaken for the professional development of employees of Football South East Coast.
Process for identifying professional development needs
Performance review of the employees ofFootball South East Coast as well as planning
procedures would be executed for the identification of professional development needs.
Criteria for determining whether the professional development opportunity is appropriate
The criterion in accordance with which appropriateness of professional development
opportunity will be determined is the personality of a player. For this, discussion will be done
with the coaches of the employees
Budget allocated to each staff member
The budget allocated to each staff member is $1,015.
Process for documenting and evaluating outcomes from professional development
The participant as well as facilitator of professional development programs would be taking
into consideration the confidentiality of the data shared as well as personal privacy of
individuals at all the times. The outcomes gained from the professional development will be
presented as the report to the management as well as the team.
To,
The Team of Football South East Coast
Subject: Informing about Professional Development Policy
Respected Sir/Madam,
This mail is to inform you about the introduction of our new professional development policy
and procedures. This new policy has been developed lookingupon the need of professional
development procedures to be carried out for all the staff members as considered significant by
the management. Enclosed with this email hereby is thedocument containing Professional
Development Policy and Procedures for Football South East Coast. The benefit of undergoing
professional development as known to you is the achievement of strategic goals in required time
period.
Thanks and Regards,
XYZ(Designation)
Football South East Coast

TASK 4
1. Select reward and recognition scheme
In order to effectively recognise efforts of each and every individual it is essential to
praise their efforts. In context with present scenario due to increase in significant number of
football players various formal and informal staff reward and recognition schemes has been
undertaken by respective organisation. In this they aim towards praising efforts of every team
member. Entity take advantage of different formal and informal recognition and reward
schemes that are being define below:
Handwritten letter of appreciation: It is mainly define as a “thank you letter” with the
help of which organization express wishes of appreciation to deserving individual. With the
help of this informal reward and recognition scheme personal thank you letters are being
provided to team members in order to express gratitude.
Advanced training course: In order to increase performance of new employees this is
most effective informal reward and scheme measure that has been undertaken by organisation
in which they offer additional exceptional training to praiseworthy player with the measure of
seminar and conferences in order to increase their performance at great extent.
Best team Player: In this form of reward scheme, organisation will praise performance
of extraordinary player with the use of best team award. In addition to this it will also include
certain amount of praise that is being offered to justifiable player in order to increase and
encourage their moral.
Holiday Packages: In this form of reward and recognition scheme method entity will
undertake use of holiday packages that are being provided to player. In this praiseworthy
individual are being provided with the special holiday for set days.
Sporting event tickets: In this deserving player will get professional sport, athletic game,
contest, event, or race involving machines, persons, or animals. This will significantly able to
encourage moral and motivation among individuals to perform better.
2. Send an email to the general manager
To,

General Manager
Xxx
Subject: Reward and recognition schemes
Respected sir,
As to increase performance and morale of team players there are some certain reward and
recognition schemes are being identified that will prove to be effective for Football South
East Coast. There are different forms of informal and formal reward and recognition schemes
has been identified that include, Sporting event tickets, Handwritten letter of appreciation,
Best team Player, Holiday Packages and Advanced training course. All these schemes will
prove to be effective to increase motivation, morale and performance of new and existing
team players. So kindly please grant approval and provide feedback to move further with
project.
Thanking You,
Thanks and Regards,
XYZ
(Designation)
Football South East Coast
3. Send an email to the team
To,
The Team of Football South East Coast
Subject: Token of Appreciation
Respected Sir/Madam,
This mail is to thank you all for the efforts displayed by you for the achievement of strategic
goals. As an appreciation, we are introducing a reward and recognition scheme consisting of

a number of rewards such as advanced training course, sporting event tickets, handwritten
letter of appreciation and many monetary rewards.
Thanks and Regards,
XYZ
(Designation)
Football South East Coast
TASK 5
1. Send email to the communication officer
To: [e-mail]
Cc:
Bcc:
Dear Jackie,
I am Assessor Officer, I am contacting to you on the behalf of FSCE.
I would like to request you for a meeting with regarding Marketing Officer’s work for some
discussion.
The best suitable time and date for meeting will be 1:00 to 2:00 PM on Saturday, 5th April
2020, It would be grateful if you want to adjust another time according to your convenience.
Thank you very much for your time, I look forward to hearing from you.
Best regard,
Communications Officer
2. Conduct the meeting with communication office
Assessor Officer: Hello Jackie!
Jackie: hi sir! Good after noon.
Assessor Officer: Good after noon, please have your seat.
Jackie: thank you sir.
Assessor Officer: the purpose of this meeting is to discuss the problem which is related to the
complaint about you, from some staff member of your department.

Assessor Officer: There is a complaint about you from your staff members that you are not
working properly on your job. After all findings the major problem is that you are not
answering to their queries which are related to their work because of your personal work.
This is a serious issue in organisation and will lead to downing your image and front of staff.
This kind of behaviour in workplace also leads to poor quality of work and can give rise
conflicts in organisation this can be solved if you keep keeping personal issues outside the
organization.
Jackie: Sorry sir! I will improve this as fast as I can
Assessor Officer: If there is any major issue then you can tell me. I will try to help you in
solving that.
Jackie: No sir there is no serious issue I will handle this problem.
Assessor Officer: I know that you can, as you are the one of employees in organisation. Ami
je strengthen your communication skills as well as management of work which help
organisation in getting advantage for a long run I know that you can handle this.
Jackie: Thank you sir I will not let you down.
Assessor Officer: Thank you! Have a good day.
3. Send an email to the communication officer
To:[e-mail]
Cc:
Bcc:
Respected sir,
There is any problem within organisation longed complaint against Jackie for not answering
their queries which are related to work. I conducted a meeting with her where the deep
discussion of problem was done I asked about the problem and the reasons why she is facing
that problem. In reply she said that there are some personal issues which are not solved this
problem will not arise in future. I also ask about how I can help in solving these issues. Then
she replied that there is no need for any further help and she will handle effectively. I
appreciated her about her works and contribution towards organisation and also inform the
how to tackle the problem and this difficult situation while working respective job.
Thank you

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