Coping with Bill's Emotional Needs through Assertive Communication

In order to adjust my response with emotional and cohesiveness needs, I will use a wide range of initiatives. At first, I will promote interaction among team members. It means that effective teamwork communication will give birth to a positive feeling towards each other. As a result, my team members will maintain a strong relationship with each other.

Running Head: Leadership and Management
Leadership and Management
[Document subtitle]

Leadership and Management 1
Table of Contents
Task 2...............................................................................................................................................1
Scenario 1.....................................................................................................................................1
Answer 1...................................................................................................................................1
Answer 2...................................................................................................................................1
Answer 3...................................................................................................................................2
Answer 4...................................................................................................................................2
Answer 5...................................................................................................................................3
Answer 6...................................................................................................................................4
Answer 7...................................................................................................................................4
Scenario 2.....................................................................................................................................4
Answer 1...................................................................................................................................4
Answer 2...................................................................................................................................5
Answer 3...................................................................................................................................5
Answer 4...................................................................................................................................6
Answer 5...................................................................................................................................7
References........................................................................................................................................8

Leadership and Management 2
Task 2
Scenario 1
Answer 1
In order to take a right decision, it is necessary for me to control my emotions for Bill. At first, I
will demonstrate my focus towards the team and corporate objective. The strict focus towards the
corporate goal enables me to take a decision from a professional viewpoint rather than
emotionally. At second, I will use visualization method to control my emotions towards Bill and
his actions (Cabello, 2016). The visualizing will give me a relaxing experience through which I
can control immediate emotional responses. Both of these actions will help me to demonstrate a
high concentration towards Bill actions and corporate objectives or problems of concerned staff
members.
Answer 2
In order to identify the feeling of Bill, I can use the principles of emotional intelligence.
According to the viewpoint of Gilbert (2017), Empathy is a right source to measure and evaluate
the feeling and perspective of an individual. Here, I need to be empathetic with Bill to see from
the perspectives of his and respond naturally. It will help me to get significant information about
the awkward behavior of Bill and what the main reasons behind it. With the help of such
knowledge, I can significantly address the employee’s as well as Bill problems. Apart from this,
I also need to use self-control practices to identify the feeling of Bill. It is because self-control
practices will prepare me to manage my emotions and take an action as per the rules and
regulations. Moreover, the conflict management practices will also help me to identify the
feeling of Bill and recognize a particular solution to the problem.

Leadership and Management 3
Answer 3
Learning Styles
Each person prefers different learning styles as per their interest and preference. House (2017)
explained the learning styles as common methods that people utilize to learn. There are seven
types of learning styles that utilized by a wide range of individuals. These learning styles
involve; visual, aural, verbal, physical, logical, social, and solitary. An example of a visual
learning style can understand through the following example:
Look the presentations and illustrations and make detailed notes rather than involved in the
discussion.
Personality Types: There are mainly five personality types. These personality types include;
openness, conscientiousness, extraversion, agreeableness, and neuroticism. For example; being
energetic and talkative is an example of extraversion personality type.
Communication Styles: Each person has a unique communication style. There are four basic
communication styles; aggressive, assertive, passive-aggressive, and passive (Joseph, 2015).
Some important example of passive and aggressive communication styles are:
Passive: “I just want to keep the peace.”
Aggressive: “I am right and you are wrong.”
Answer 4
Bill Learning Style
Recently, Solitary learning style completely demonstrates the learning method of Bill. He also
prefers to work alone and use self-study. As a result, he left away from his staff members and

Leadership and Management 4
colleagues. As per the Bill situation, the use of social learning style will best suit for him. It is
because Bill did not respond to team training and other group learnings. The social learning style
will help him to learn in groups or with other people (Mayer, 2016). The social learning style
will also develop the team building skills in Bill behavior. As a result, he can respond to training
and other cultural programs in an effective manner.
Bill Personality Style
The Conscientiousness personality style is perfectly suited to Bill situation. Bill is conscientious
in nature. Moreover, he has an organized and strong sense of his duties. As a result, he comes
with improved outcomes on a regular basis.
Answer 5
In order to communicate my response to Bill, I would like to use an Assertive communication
style. It is because the assertive communication style will give me an opportunity to state my
opinion and feeling regards Bill and how he can cope with it in an effective manner (House,
2017). Moreover, the assertive communication style also helps me to express feelings
respectfully and clearly to Bill. As a result, Bill might feel connected with me and share his
problem as well. Also, it might possible that the assertive communication style enables me to
create a respectful environment where I and Bill can share their mutual concerns and problems.
Hence, the use of assertive communication style will help me to improve the existing condition
of Bill.
Answer 6
I would take a lot of initiatives to adjust my response with emotional and team cohesiveness
needs. At first, I will promote interaction among team members. It means that effective

Leadership and Management 5
teamwork communication will give birth to a positive feeling towards each other. As a result, my
team members will maintain a strong relationship with each other. Apart from this, I will focus
on putting self-control (Qualter, 2017). As a result, I can control my emotions and take an action
in favor of a particular employee. Moreover, self-control also enables me to judge a particular
action from both negative and positive viewpoint and respond accordingly. Also, I will use
motivation to adjust my response with emotional and cohesiveness needs. The motivation will
help me to create a satisfied team.
Answer 7
In order to adjust the response of Bill's needs, I will use a wide range of initiatives. At first, I will
promote the use of social learning rather than solitaire learning. The social learning promotion
will help me to raise a feeling of social development among Bill's behavior and get him ready to
participate in the day to day activities as well. Apart from this, I will utilize the assertive
communication style to form a strong emotional and mental relationship with Bill's. As a result,
Bill can share his happiness and sorrow with me and he will feel relax (Spinhoven, 2016). Both
of these actions will help me to satisfy his emotional needs through the creation of a friendly
environment and promote working within a team environment.
Scenario 2
Answer 1
If the business would consider the emotionally affected people, it will become difficult for the
organization to survive for a long time and earn a significant profit as well. It is because the
employee resistance faces by each and every organization today. Hence, instead of considering
the viewpoint of emotionally affected people the management should go forward and take the
final decision. Moreover, if the organization considers emotionally affected people, it will

Leadership and Management 6
become difficult for the management to implement the final decision and compete on a domestic
and international level (Singh, 2016). Hence, it can be said that the management should not
consider the viewpoint of emotionally affected people but go forwards towards resolution of its
existing problem.
Answer 2
Apart from the negative influences, the considering the emotional influence of decision making
could also prove profitable for the organization. At first, the organization becomes successful in
maintaining the strong relationship with its employees. As a result, the employee's will feel
motivated and work hard for the achievement of ultimate corporate objectives. At second,
employees will also give respect to another decision of management regards improvement in
their profitability (Truong, 2016). Hence, they become ready to cooperate with management and
turns the existing situation into profitable ones. Moreover, the focus on the emotional impact of
decision making would also enforce management to decide an employee friendly strategy. As a
result, they will feel valued in the existing environment of the company.
Answer 3
The decision-making process is an effective source for management of a particular organization
to plan significant action for a particular problem. The below-mentioned are four important
stages of the decision-making process that takes emotional impact into account:
Identify issues
At first, the management in a given case should anticipate the organizational problems and the
main reason behind it. With the help of analysis of potential issues, the organization can frame a
relevant decision in favor of the identified problem.

Leadership and Management 7
Gather Information and Identify Stakeholders
Here, the management needs to collect significant information to justify the identified problems
and then evaluate stakeholders to measure the influence of a particular decision on their behavior
(Van Deursen, 2015).
Brainstorm Alternatives
The next step is to brainstorm alternatives. It means that the management needs to identify
different alternatives and take decision accordingly. Here, the organization needs to consider the
emotional aspects of employee's as well.
Select a particular course of action
At last, the decision regarding selection of a particular action should take by the firm to justify
emotional attachment of employees.
Answer 4
In the given scenario, six important legislation can apply to the organization as well as its
employees. These legislations and policies include; privacy law, equal opportunity, Anti-
discrimination, ethical principles, WHS policy, and employee diversity. These policies
collectively demonstrate the situation given in the case study scenario (Wijnberg‐Williams,
2015).
Answer 5
WHS legislation is an important legislation for employees. In the given case, the company has
taken the action of an increase in sales targets. As a result, the employee needs to work for extra
hours. In that situation, the presence of work and health policy will give them safety from

Leadership and Management 8
different health issues (Mayer, 2016). The employees may face the health issues due to the long
time working and different other reasons. In the presence of WHS legislation, it will become
easy for employees to recover from the existing condition.

Leadership and Management 9
References
Cabello, R., Sorrel, M. A., Fernández-Pinto, I., Extremera, N., & Fernández-Berrocal, P. (2016).
Age and gender differences in ability emotional intelligence in adults: A cross-sectional
study. Developmental Psychology, 52(9), 1486.
Gilbert, D., McKee, A., Spreitzer, G., & Amabile, T. (2017). Happiness (HBR Emotional
Intelligence Series). Harvard Business Press.
House, J. (2017). Communication Styles in English and German. The International
Encyclopedia of Intercultural Communication, 1-10.
Joseph, D. L., Jin, J., Newman, D. A., & O'boyle, E. H. (2015). Why does self-reported
emotional intelligence predict job performance? A meta-analytic investigation of mixed
EI. Journal of Applied Psychology, 100(2), 298.
Mayer, J. D., Caruso, D. R., & Salovey, P. (2016). The ability model of emotional intelligence:
Principles and updates. Emotion Review, 8(4), 290-300.
Qualter, P., Gardner, K. J., Pope, D. J., Hutchinson, J. M., & Whiteley, H. E. (2017).
Corrigendum to "Ability emotional intelligence, trait emotional intelligence, and academic
success in British secondary schools: A 5-year longitudinal study”[Learning and Individual
Differences 22 (2012) 83–91]. Learning and Individual Differences, 58, 97-99.
Spinhoven, P., Elzinga, B. M., Van Hemert, A. M., de Rooij, M., & Penninx, B. W. (2016).
Childhood maltreatment, maladaptive personality types and level and course of psychological
distress: A six-year longitudinal study. Journal of affective disorders, 191, 100-108.

Leadership and Management 10
Singh, D. P., & Bhardwaj, B. K. (2016). Emotional Intelligence and Adjustment of Sports
persons. The International Journal of Indian Psychology, Volume 3, Issue 4, No. 59, 86.
Truong, H. M. (2016). Integrating learning styles and an adaptive e-learning system: Current
developments, problems and opportunities. Computers in human behavior, 55, 1185-1193.
Van Deursen, A. J., Bolle, C. L., Hegner, S. M., & Kommers, P. A. (2015). Modeling habitual
and addictive smartphone behavior: The role of smartphone usage types, emotional intelligence,
social stress, self-regulation, age, and gender. Computers in human behavior, 45, 411-420.
Wijnberg‐Williams, B. J., Van de Wiel, H. B., Kamps, W., & Hoekstra‐Weebers, J. E. (2015).
Effects of communication styles on marital satisfaction and distress of parents of pediatric cancer
patients: a prospective longitudinal study. Psycho‐Oncology, 24(1), 106-112.