Leadership and Management in Hospitality Industry

LEADERSHIP AND
MANAGEMENT

Table of Contents
TASK 1............................................................................................................................................4
P1. Different classical management theories..............................................................................4
P2. Role of a leader and different leadership styles....................................................................5
P3. Review the management and leadership styles.....................................................................7
TASK 2 ...........................................................................................................................................8
P4. Analyse the internal and external factors which influence the management styles and
structures.....................................................................................................................................8
TASK 3..........................................................................................................................................10
P5. Current management and leadership hard and soft skills ..................................................10
P6. Future management and leadership skill.............................................................................11
TASK 4..........................................................................................................................................12
P7. Compare and contrast different service industry organisation change in management and
leadership..................................................................................................................................12
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

INTRODUCTION
Leadership is a skill or a research area which encompasses the competence and ability of
an individual which helps them in leading or guiding other persons and teams. Management is
the backbone of an organisation which include managerial activities such as plans, policies,
manages the staff and many more in order to achieve the objectives (Renz and Herman, 2016).
Leadership and management both are different thing and important for effective management.
Leadership refers to the ability of an individual which influences the efforts of employees to
attain success. A manager carries many responsibilities of company and perform various
functions such as planning, organising, staffing, directing and controlling. Moreover, a leader
also carries many duties such as communication, motivation, guidance and many more. This
report is based on the hospitality sector and company considered is Marriott International which
is an American multinational hospitality company and founded by J. Willard Marriott. It is the
third largest hotel chain in the world. This report covers various classical management theories,
role of a leader and different leadership styles. Here, investigation is also done in order to
analyse the internal and external factors and assessment of current management and leadership
skills. Comparison is also conducted of different organisations of change management system
and leadership which implement change.
TASK 1
P1. Different classical management theories
It is a traditional theory which focuses on organisation rather than employees. As per this
theory, employees are considered as the machine or robot which meant to be the mode of
production. This theory is based on the system of management which believe that employees
have only two basic needs which are economical and physical. For an organisation, social needs
and job satisfaction does not matter (Bush, Bell and Middlewood, 2019). Hospitality industry
uses many factors of traditional theory and its practices based on the specific experience and
these practices reflect economic trends. Theories which are considered by hospitality industry as
as follows:
Scientific management theory: This theory is famous for its analysis and determination
of workflow and its purpose is to improve the efficiency and productivity of labour. It is known
for its application of scientific techniques in production or at operational activities. Hospitality