Current Management and Leadership Skills in Hospitality Industry

Leadership and
management

Table of Contents
TASK 3.......................................................................................................................................................3
Discuss current management and leadership hard as well as soft skills within selected organization......3
Discuss required management and leadership skills for future and also discuss the way to achieved
those skills...............................................................................................................................................4
Evaluate current and future leadership and management skills which are important for selected
organization.............................................................................................................................................4
Evaluate how in response to change, leadership and management skills in service sector have been
developed................................................................................................................................................5
TASK4........................................................................................................................................................5
Compare leadership and management process in implementing change in different service industry
organization.............................................................................................................................................5
Discuss how change process influence leadership and management style...............................................6
REFERNCES..............................................................................................................................................8

TASK 3
Discuss current management and leadership hard as well as soft skills within selected
organization
In hospitality industry, it is important for managers as well as leaders to have some hard
as well as soft skills for getting positive outcomes within stipulated period of time. In this regard,
hard & soft skills are mentioned as under:
Hard skills:
These skills can be developed by providing appropriate guidance and support and &
mainly related with technical knowledge. Some hard skills are mentioned as under:
Technical Skills: In present time, technical skills are important and necessary in order to
make use of different softwares and tools in business in an efficient manner(Bush, Bell and
Middlewood, 2019). In context of charlotte street hotel, managers need to have necessary
technical skills so that they can meet with the requirement of current time.
Microsoft office skills: It is a used for preparing reports, maintaining data and delivering
presentation to clients. It is important for managers & leaders of respective hotel to have good
Microsoft skills so that they can manage the data and prepare reports in an efficient manner.
Management skills: This skill refers to make appropriate plans, organizing different
activities within company and keeping proper control over outcomes with an aim to get proper
results. In context of Charlotte street hotel, it is vital for managers and leaders for having
management skills with an aim to manage the whole task within company in an efficient manner.
Soft skills
Communication Skills: It is the most important soft skill which is required for interacting
with other people in an efficient manner. In hospitality industry, it is important for managers and
leaders to have good communication skills in order to interact with clients in an efficient manner.
In reference of respective hotel, managers and leaders are required to have appropriate
communication skills for further betterment (Weiss, Tappen and Grimley, 2019).