Leadership and Management for Service

Leadership and
Management for
Service

Table of Contents
INTRODUCTION...........................................................................................................................2
TASK 1............................................................................................................................................2
Covered in PPT............................................................................................................................2
TASK 2............................................................................................................................................2
Covered in brochure.....................................................................................................................2
LO 3 ................................................................................................................................................2
P5 Asses current management and leadership ‘hard’ and ‘soft’ skills........................................2
P6 Discuss future management and leadership skills .................................................................4
LO 4 ................................................................................................................................................5
P7 Compare and contrast different service industry....................................................................5
CONCLUSION: .............................................................................................................................6
REFERENCES ..............................................................................................................................7

INTRODUCTION
Leadership denotes the role of a leader which encourage the team members to perform
better in order to accomplish the objectives of organisation. Management is an activity which is
perform by the manager in order to manage and control the business operations. To better
understand this concept Wa-Pila has been chosen which is a hotel. There are various topics has
been covered in this report such as: hard and soft management & leadership style and compare ,
contract different service industry organisational change management systems and leadership.
TASK 1
Covered in PPT
TASK 2
Covered in brochure
LO 3
P5 Asses current management and leadership ‘hard’ and ‘soft’ skills
Characteristic & skills of effective managers in different roles in the service industry
As the manager has distinct characteristic & skills which are helpful to take better
decisions in different situations and it is mention as below:
Characteristic:
Confidence: It is important for a manager to be confident so that it can analyse the
situations effectively and take better decisions for the growth of Wa-Pila (Chin, 2015). If
manager shows confidence in-front of their employees then it make them confident and improve
their overall efficiency. At the time of making and executing strategies related to digital
marketing, confident nature of manager can assure other workers that their plan will work.
Delegating: Delegation means transferring power and responsibilities to subordinate.
Few managers do not entrust their junior with more authorities while some like to delegate most
of the work which should be actually done by manager. Wa-Pila understand that they have to
give more decision making power to the employee who are working at middle level management
so their managers promote this concept in the whole organisation.
Skills:
2