Leadership and Management for Service

This presentation explores the role of leaders and different leadership styles in the service industry. It discusses classical management theories and their impact on performance. It also compares leadership and management styles specifically for Wa-pila hotel.

Leadership and
Management for
Service

Cover Content
 Introduction
 Classical management theories
 Role of leader and leadership style
 Types of leadership style
 Review of leadership and management style
 Conclusion
 References

Introduction
Leadership is the capability and potential of an
individual to encourage, influence and guide
stakeholders of an organisation. Leaders are
dominant in nature who are responsible to make
an effective decision with the implementation of
clear vision in order to achieve the goals of
organisation

Management style
Laissez-faire- This type of style allow
employees to make major decisions that
impact on business. For this the
management of Wa-pila hotel provide
guidance to their employees which
determine that they consider their work
force as asset for organisation

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Management is the broad concept which emerge all the
activities of an organisation in parallel way to accomplish
the goals and target of company. It is a system of supply
chain management through which management increases
productivity in their service through formulating simple
and transparent process in order to develop finished goods

Classical management theories
Scientific theory of management- It is one of the
earliest theory that is developed for management
by F.W. Taylor. With implement of scientific
management theory an organisation introduced
the factors that impacts on performance and
productivity of organisation

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The first principle is “rule of thumb” which it the
simple way to complete the work. Management of
Wa-pila hotel develops this way to complete the
specific work or task in pre-determine period
which determines that they develop most efficient
way to complete the work

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Administrative theory of management-
This theory is developed by Henry Fayol
which is known as father of modern
management. According to
administrative theory there are different
principle of management which are
universal in nature

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Authority and responsibility- According to this
principle it is the responsibility of organisation to
delegate the work as per the authority they
executed in their work

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Discipline- The term discipline is the
major factor in which organisation
manage their work according to the
plans and goals that are decided by top
management.

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Opportunities- In context of Wembley inter-national
hotel organisation produce results through which
they create effective result. For this they has
opportunity to merge and takeover small
organisation to complete their goal.

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Threats- As the organisation are expanding
themselves they had to grow with different
services which results that on each change
company has to follow different regulation to
complete their goals. It creates complex results in
company.

Role of leader in service sector
Leaders work as pillar for an organisation they are
capable to influence others to emerge them for
achieving organisational goals. Some role of
leader in context of service industry is as follow.

Continues...
Role of leader in organisation structure- Each
organisation follow different structure to complete
their work in this there are different advantage and
dis-advantage which signify that for each
department there is different structure.

Leadership style
Democratic leadership- This type of style is more
effective in making the decision for an organisation. It
involve all members of organisation to give suggestion
before making a decision

Continues..
Autocratic leadership- In autocratic
leadership style, leader develop decision
without the concern of others. It is the
final call that will be follow by all
employees

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Democratic leadership- In this type of leadership
lower staff or subordinates are involved to make a
decision. This is just the vice-versa of autocratic
leadership style in this the overall responsibility is
hold by the superior as well as subordinates in the
organisation. Like in context of Wa-pila hotel
chain outcomes are generated with positive
methods. It results in increasing the sale of their
goods along with this more revenue is generated
for the organisation.

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Situational leadership- It is the method or technique
through which an organisation formulate their
strategy according to the situation which
generates positive impact on outcomes for the
organisation. Along with this style of situational
leadership is most effective method for
organisation that want to sustain in markets for
longer period. So this strategy helps them to
formulate favourable decision in future also.

Compare between Leadership and management style
specifically for Wa-pila hotel
Management style
 This type of style is more effective for
managers as it helps to perform their
role as a mentor.
 This style helps managers to interact
with different employees with in
systematic manner.

Leadership style
 Leaders are those persons who are
capable to enhance company goals in
difficult situation. For them laissez-faire
style is essential to learn.
 Sometimes due to high risk decision,
leaders create complexity in the
completion of operations.

REFERENCES
Çetin, M., Karabay, M.E. and Efe, M.N., 2012
Chen, C.Y. and Yang, C.F., 2012
Clark, D.M., Silvester, K. and Knowles, S.,
2013
Oliynyk, I.V., 2015
Pereira-Moliner and et. al., 2012

Thank You.