Leadership and Management for Service

Leadership and Management for
Service

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
Covered in PPT.......................................................................................................................1
TASK 2 ...........................................................................................................................................1
Covered in Brochure .................................................................................................................1
TASK 3............................................................................................................................................1
P5 Actual leadership and management Soft and Hard skills with specific service sector
examples.................................................................................................................................1
P6 Future management and leadership skills needed by the service sector and their
achievements..........................................................................................................................2
TASK 4............................................................................................................................................3
P7 Analysation of different organisations with the change management system and
implementing the change in the leadership............................................................................3
CONCLUSION................................................................................................................................5
REFRENCES...................................................................................................................................6

INTRODUCTION
Management and leadership are very much essential term in order to delivering the good
services to customers effectively. Both terms are involved in the several kind of outlooks,
behaviours, skills to make good management skills in an effective manner. Leadership has ability
to effect other people's behaviour in order to achieve targeted goals. Wherein, management
includes in a several concept in relation with leadership. The present report is based on Wa-Pila
hotel which deals in the travel and tourism industry in order to attract customer's effectively.
Along with this, report will describe several classical management theories in this industry
context (Dhar, 2016). Different role of leaders and leadership styles and than report will reflect
on the several management styles and current and future leadership and management skills in the
industry context will get covered properly.
TASK 1
Covered in PPT
TASK 2
Covered in Brochure
TASK 3
P5 Actual leadership and management Soft and Hard skills with specific service sector examples.
For administrating the work in an appropriate manner an individual is needed different
kind of skills in order to accomplish their task in a perfect manner. With the help of this concept
any organisation can get benefits in a proper way. In order to working in a several sector or
different companies a person needed better knowledge or skills as per their demand. For making
organisation better Hard and Soft skills are necessary for employees in the travel and tourism
service sector, which are given below:
Soft skills:
Flexible in nature: It is very much important or flexible for employees in context to the
travel and tourism sector. Just because this situation occur as per the changing time like
consumer's demand, governmental policies. Along with this changes occurs at the times of
generating new strategies of techniques. Therefore, flexible nature is needed to make employee's
good.
1