Leadership and management in service Assignment

Leadership and management
in service

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
Covered in PPT...........................................................................................................................1
Task 2...............................................................................................................................................1
Covered in Brochure...................................................................................................................1
Task 3 ..............................................................................................................................................1
P5 Current management and leadership ‘hard’ and ‘soft’ skills in hospitality industry\............1
Task 4 ..............................................................................................................................................2
P6Importance of technology oriented leadership and management skills .................................2
P7 Compare and contrast different services enterprise change management system.................3
Conclusion.......................................................................................................................................3
REFRENCES...................................................................................................................................4

INTRODUCTION
Leadership and management is the essential part of business organisation that is used to
motivate and support the employees in order to achieve company's goals or objectives.
Leadership is the management practices that provides direction and right command to its worker
for achieving particular goals. Management is the set of principles which relates to planning,
organising, directing and controlling the business function (Gardner and Reece, 2012). The
present report will discuss about new industry which is Wa Pila hotel. It includes in hospitality
industry that provides food and staying services to its customers. The present report will talk
about different topics such as classical management theory, leader's role and leadership style and
leadership and management style in services industry. Additionally report will covered internal
and external factors which influences management style current management and soft or hard
skills in order to accomplish the target (Shattock, 2013).
Task 1
Covered in PPT
Task 2
Covered in Brochure
Task 3
P5 Current management and leadership ‘hard’ and ‘soft’ skills in hospitality industry\
In Wa Pila hotel, managers have different characteristics that help to deal with difficult
situation. The characteristics are stated as:
Highly knowledgable: The manager of Wa Pila are highly knowledgable who
understand the problem and get the solution for taking better steps.
More confident: The Wa Pila's manager are enough confident that make decision
effectively for running a business independently (Volberda, Van Den Bosch, and Heij, 2013).
Ability to deal with challenges: Sudden changes influence organisation negatively that
reduce the market trend because managers and leaders are not able to accept instant changes. The
manager and leader of Wa Pila having such characteristics that helps to respond towards changes
positively and make right decisions.
Comparison of Hard and Soft skills
1