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Leadership and Management for Service Industry | Assignment

   

Added on  2021-02-19

8 Pages1850 Words289 Views
LEADERSHIP ANDMANAGEMENT FORSERVICE

Table of ContentsINTRODUCTION...........................................................................................................................2TASK 1............................................................................................................................................3(Covered in PPT)....................................................................................................................3TASK 2............................................................................................................................................3(Covered in Brochure)............................................................................................................3TASK 3............................................................................................................................................3Characteristics and skills of effective managers in different roles.........................................3Underline hard versus soft skill in service management and its impact on leadership style..3Importance of soft skills and importance of reflective practices using technology...............4Evaluate current and future management and leadership skills that are crucial for the servicesector.......................................................................................................................................4Critically evaluate how, in response to change, management and leadership skills in theservice sector have developed................................................................................................5Compare service sector change management systems and leadership style..........................5CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7

INTRODUCTIONLeadership and management are vital aspects for the success and growth of anorganisation. Leaders plays an important role in guiding, inspiring and motivating workforce todeliver their best performance whereas managers of company formulate different plans,coordinates and organise projects so that high competitive advantage can be gained against rivalcompanies. Service industry is referred to any sector that produces an intangible value likemanagement, customer services etc. This assignment is written in context with Wa-Pila Hotelwhich is a Britain based travelling company operating at global level. Company is headquarteredin England, UK. This report is going to cover different classical management theories andorganisational culture for hospitality sector. Roles of leader and manager are explained alongwith reviewing of specific management style. Beside this, internal and external factorsinfluencing management style and structure are discussed. Hard and soft skills of managementand leadership are mentioned in respect with service sector. Beside this, future and managementleadership skills required in service sector are mentioned. TASK 1(Covered in PPT)TASK 2(Covered in Brochure)TASK 3Characteristics and skills of effective managers in different rolesCharacteristics of effective managerCommunication:Within hospitality industry, it is vital for the manager to have effectivecommunication so that deals with clients and stakeholders can be carried out in a effectivemanner. This will help Wa-Pila Hotel in sustaining good image in marketplace. Confidence: Another characteristic of an effective manager is to have high confidence.This will help the manager in Wa-Pila Hotel to deal with difficult situation in a desired manner. Skills of effective manager

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