Influence of Technology on Management and Leadership Styles in Hospitality Service Sector

Leadership and management for services
Internal and external factors that influences management style and structures:
Topic: “The Influence of Technology on Management and Leadership styles In Hospitality
Service Sector, The Way Forward”.
Management style is an art of attracting people by managing and supporting within organization. Such
as the manager of WA Pila hotel build planning and organize the work to attain the objectives within
business firm. Every business industry has own management style that help to run a business
effectively. The following management style are described as:
Autocratic style: This is complex management style in which superior does not consider the business
idea and suggestions with employees. In this style, managers, leaders and superiors have sole
responsibility in order to make effective business decision. The employees are totally depend on their
superior and it de motivates the employees with in organization.
Democratic style: This is easier and effective management style, which is used by corporation to make
business decision independently. In this style, superiors shares the ideas and get feedback from
employees who are working within industry. It help to invite the employees for open discussion and
making business decision.
The Wa Pila hotel adopts Democratic leadership style that help to share goals and important business
information in order to achieve goals collectively. Moreover, it ensures effectively and proper
communication between employer and employee that help to make decision. By using this management
style employees feels better and they performs well. There are various organizational factors, which
influences the management styles for enhancing the business. It involves internal and external factors
that influences Wa Pila hotel's management style and its structure that is defined as:
Internal organizational factors: This is influencing factor which affect the Wa Pila 's democratic
management style such as it states how the organization moves forward by using new technology. This
factor also help to state the Wa Pila hotel's ability to complete task and responds successfully by using
new technology that help to enhance the business activities. It involves some internal organizational
factor that is given below:
Complex business demand and alignment: This means a business organization should focus on
demand and alignment that help to complete the task. At present, people's demand are changing
continuously so organization need to accept the new technology in order to sustain in competitive
market. It affect the Wa Pila's democratic management style such as manager finds the demand of
customer, what services they wanted to add and uses new technology that help to meet with task and
goals.
Complex financial and investment management: This means a strategy that influence the Wa Pila's
management style for increasing the financial position of business by using new technology. Such as if,
any new technology come in market then organization need to adopt technology for enhancing business
at international level. It affect the Wa Pila's management style such as manager’s shares ideas and goals
with staff and get suggestion that help to motivate them.
Innovation: This is most influencing factor which affect Wa Pila's democratic style such as managers
shares problems and introduced with new technology that help to sustain in competitive marketplace.
Multicultural and international workforce: It influence the management style in Wa Pila such as
managers has decided to run business at international level so it will introduced from new technology
like booking through an application in advance and get more ideas that a company should adopt in order
to attract customers.
External organizational factors: This means some organizational factors, which affect the
management style in order to accept the challenges by using new technology that help to increase the
productivity and profitability. Some external factors, which influence Wa Pila’s management, style like
as:
Managing diverse talent: In Wa Pila hotel, managers thinks about new services that help to attract
customers. Managers are highly skilled and talented who uses new technology by using democratic
management style.
Digital and innovative disruption: This means an innovation that does not affect existing market. It
involves new technology that influence Wa Pila's management style such as it help to create new market
and value network by introducing new services like Home stay, Airbnb and one fine stay.
Mobile and intuitive interface development: This is also an essential factor that influence
management style in Wa Pila such as managers are planning to provide mobile and intuitive services
that help to provide online services like booking in advance and pay at the time of staying that attracts
customers.
Innovative thinking: Wa pila's manager are innovator who innovates new idea and uses new
technology for introducing new services that help to attract customers.
Problem solving skills: The manager of Wa Pila have problem solving skills who understand the
problems in order to accept the new technology and get solution of incurred problems within industry.
Multi-generational leaders and their characteristics
Multi-generational leaders means different type of leaders in all ages give preference to shared value
and advantage that help to achieve forward social changes collectively. In Wa Pila, there are different
multi-generational leaders who works together in order to achieve social change.
Proper communication: Wa Pila's leaders communicates with employees and get the problems which
society is facing. They get feedback from public that help to understand what changes need to accept for
improving the services.
Motivation and guidance: Wa Pila's leader are good who motivates their staff and guides them in
order to accept new technology that help to provides new services for social satisfaction.
Critical view on specific changes in management style: From the above discussion it has been
recommended that changes affect the Wa Pila's management style such as if organization will think
about new innovation and will focus on this then there management will not be stable because of new
innovation. On the other hand, if entity will introduced from new technology such as attendance and
punching machine that help to save time and protect from errors.