The Influence of Technology on Management and Leadership Styles in Hospitality Service Sector

“The Influence of Technology on
Management and Leadership Styles in
Hospitality Service Sector,
The Way Forward”

Understanding the Internal, External Environment Factors & New Technology
Technology is an essential component which can dramatically modify the business atmosphere,
overnight. Leaders must manage their leadership style to assist organisation accept to technology. R&D assist
leaders to formulate effective technology which help in organisation's operation and production.
Investigation of the internal and external factors
Internal factors are those which under the control of organization and directly affect the business. Analysis of
internal factors are helpful to determine the strength & weakness of company. In this regard, it is required for
Wa-Pila to measure the internal factors, which can influence the business operations. As there are various
management styles, which are used by the management of hotel, and these are as mention as below:
Autocratic style: Under this management style, the manager has power to take decisions and it does not involve
the workers in decision-making process. As because all power is vested in the hands of management and all
employees have to follow the instructions.
Democratic style: Under this specific management style, employees has been involving in the decision making
process. They suggest useful ideas and suggestions to the manager so that effective decision can be taken by the
organization. The hotel Wa-Pila follow democratic style of management in the corporation and it involves the
workers in decision-making process. As the structure of organization has depended on the size & nature of
business. The hotel follows the vertical structure and chain of command has been followed top to bottom. The
internal factors have been describing as below:
Complex business demand & alignment: To fulfil the demand of consumers is important for an organization
and different individuals has distinct demand, which creates a complex situation in front of hotel. The
consumers have different types of desires in context to the food that includes Spanish, Chines, Mexican, etc. As
consumer, which involves swimming pool, has demanded, various types of facilities free Wi-Fi, Gym, bar etc.
In this regard, it is essential for organization to make alignment so that desires of consumers can be fulfilled.
Now a day’s technology is increasing & individuals are emphasis to use innovative technology and for that
purpose, Wa-Pila is using computer to make record about the booking, payment, and order. It is helpful to
increase the efficiency and make the work smoothly. Further, the hotel management is making use of automated
check-in and check-outs to ensure the convenience of customers visiting the premises of corporation
Innovation: To make innovation is important for the business growth and it is useful to emphasis it by Wa-Pila
and in this regard hotel can make online delivery of its products so that desires of individuals can be satisfy. For
the growth of corporation, it makes positive impact. As the organization structure is vertical in this regard,
management can give instructions to the employees to learn about the uses of innovation technology and
implement it while doing work. Also, the firm has provided guests with fingerprint activated room entry system
which reduces the inconvenience faced by guests to open the doors by making use of keys. With the help of
incorporation of all these technologies, the management of Wa-Pila aims at gaining maximum satisfaction from
customers and retaining them for a long period of time in future.