Leadership and Management for Service

This presentation explores the role of leadership and management in the service industry. It discusses classical management theories, different leadership styles, and the review of management and leadership styles in the service industry. It also covers the past, present, and future of leadership theories. References are provided for further reading.

Leadership and management for
service

TABLE OF CONTENT
 Introduction
 Classical management theories
 Role of different leadership style
 Review of management style
 Internal and external factors influencing management style
 Conclusion

INTRODUCTION
Classical management theory is defined as the theory which is based on belief that
employee only have their physical and economic needs. This theory has its clear
organisational hierarchy with three different management levels. In this theory each
group has its different goals and objectives.

Classical management theory
Scientific Management theory:
Scientific management theory is defined as the theory to analyse work flows and
improving efficiency of economy. This management theory is developed by Frederick
Winslow Taylor in 1880s and 1890 in US. In organisation there are many different ways
to do the tasks this theory consider all those task and choose the best one for performing
the task is the main purpose of Scientific Management.

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Bureaucratic theory: Max weber was born in 1864 and he grew up at the time
transforming of industrialisation into government, business and society. This
Bureaucratic theory defines as structure and administrative process of the organization
The term of Bureaucratic defined as rules, regulations, procedures, pattern etc.

Different type of organizational culture:
power culture : In an organisation with the power culture there are few rules and
regulation of power which is held by the few individual which influence all the
performance of organisation.
Role culture: in this culture roles and responsibilities are assigned to the employee on
the basis their specialization , education and interest to get best out of them. In this role
culture power comes with responsibility.
Task culture : this task culture teams are made to address specific problem which is
occurred in organisation.

Roles and different leadership style
Roles of leaders in organisation:
Decision making is defined as key skill of leaders. Leaders play important role in
taking the right decision for organization
Leader should be a good listener, the best leader is a person who talk less and listen
or observe more. it is the role of leader to listen carefully to leading people.

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Role of manager
Entrepreneurial role , the manager play the role of Entrepreneur in which the take the
initiatives for changes.
monitor , manager monitor all the performance and correct it if there is any mistake.

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Specific management leadership style:
leadership style refer as style which apply to lead other people. The most effective
leadership style is based function of leaders. Demographic leadership: in hospitality
sector this demographic style considered as the most effective style.

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Contrast of management and leadership style with its advantage and disadvantage:
Advantage of this both style is focus of this style is on improving the performance of
employee. They both work in the organization to lead grater profitability in organization
(Hanif, and Yousaf, 2013).

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Basis
management leadership
Advantages Advantage of this theory is it
leads to the better decision
making with help ideas and
suggestions of employee.
Advantage of this leadership
style is it is very effective in
decision making.
Disadvantages Some times employee not
understand the complexity of
the problem.
Some time in this leadership
style worker feel demotivated.

References
Ashraf and et. al., 2014. Emotional Intelligence and Job Satisfaction among Employees of Service Sector in Pakistan.
International Journal of Innovative Research & Development.3(5) .pp.205-214.
Baranova, A., 2013. Human resource development in customs based on competency managment. Customs Scientific
Journal CUSTOMS.3(2). pp.84-92.
Fard, S. S., 2012. Ethical Leadership and Moral Intelligence. Oman Chapter of Arabian Journal of Business and
Management Review.34(974). pp.1-6.

Review of management and leadership styles in WA-
pile
In leadership style there are various type of style present but in hospitality industry
demography style work effectively. In this leadership style employee can share their
idea, view to its leaders.
In management style , scientific management theory is very effective for hospitality
industry because its more focus on choosing the best way of performing task
Technology play very important role in leadership style this has important use in
providing training to employee.

Past, present and future leadership
Past leadership: In past, the major leadership theories used by leaders mainly involves
behavioral and trait theory according to which it was assumed that a person who born
with some unique qualities can only be a great leader. At hat time, leaders mainly
used autocratic leadership style in order to manage employees and their actions at
workplace.

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Present leadership: At present the major leadership style on which today’s leaders are
depend is situational leadership. Under this, leader first study the characterstic of
situation exist in orhganisation and then take decision in order to deal with the same.
This leadership can be consider as most suitable style in today changing business
environment.

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Future leadership: So many elements are there which will affect the future leadersghip
style of leaders working in organization. The most appropriate leadership syle for
coming time is value based approach in which leader value rthe difference of every
employee working in organization.

CONCLUSION
From the above discussion it has been concluded that leadership and management theory
play important in the growth of organization In organization different cultures are apply
in term of managing employees. Democratic and scientific theory considered as essential
and effective theory.

References
Ashraf and et. al., 2014. Emotional Intelligence and Job Satisfaction among Employees
of Service Sector in Pakistan.
International Journal of Innovative Research & Development.3(5) .pp.205-214.
Baranova, A., 2013. Human resource development in customs based on competency
managment. Customs Scientific Journal CUSTOMS.3(2). pp.84-92.

Thank you