Leadership and Management for Service

This presentation discusses different classical management theories and organisational culture in addition with their role of leader and manager in Wa-Pila organisation. Beside this, management and leadership style is reviewed in context with hospitality sector.

Leadership and
Management for
Service

Content
 Introduction
 Past Leadership Scenario
 Present Leadership Scenario
 Future Leadership Scenario
 Conclusion
 References

This presentation discusses different classical management theories and
organisational culture in addition with their role of leader and manager in
Wa-Pila organisation. Beside this, management and leadership style is
reviewed in context with hospitality sector.
Introduction

PAST LEADERSHIP
SCENARIO

Leadership and Management for Service
According to the classical management theories, employees within an
organisation posses economical as well as physical needs which
creates healthy atmosphere at workplace. In past, an organisation
uses scientific classical management theory

Organisational culture in Wa-Pila
Person culture: This culture is focused on assisting the managers by
focusing on the abilities and skills of the employees. Managers provide
opportunities to employees so that the employees can get the
recognition at the workplace. By adopting this culture, Wa Pila hotels
can motivate their employees through which firm can achieve higher
competitive advantage in the market.

Role of leader and manager
Bringing motivation by resolving the issues: The managers of the Wa
Pila hotels are responsible for developing the policies for motivating
the employees which are developed based on the input and
suggestions of the leaders. The leaders communicate with
employees for determining their issues and convey these to
managers so that they can develop the strategies for resolving the
issues as well as for motivating the employees.

Leadership style in Wa-Pila
Participative leadership style: The managers and leaders of the Wa
Pila hotels are mostly using the participative leadership style.
Through this style, they provide some power to the employees for
providing their suggestions and opinions to the managers and
leaders regarding the strategies and policies. This is beneficial in
enhancing the morale of the employees as their suggestions are
considered by the managers and leaders in taking the decisions.

PRESENT LEADERSHIP
SCENARIO

Leadership and Management for Service
There are traditional management theories that can help an organisation
in formulating an appropriate operational and hierarchical structure so
that all work related activities can be performed desirably. At present,
company is using Bureaucratic theory.
Bureaucratic theory: This theory was given by the Max Weber which is
associated with the administration of process of an organisation. This
theory states that the structure of the firms should be simple so that the
authorities can maintain effective work culture.

Organisational culture in Wa-Pila
At present, company is using Role culture as their organisational culture.
Role culture: In this culture, managers needs to assign the roles to
employees based on their skills due to which their work can be
performed in an effective manner. Through this, employees can
achieve their organisational goals effectively. Wa Pila hotels can use
this culture for delegating the roles to the employees according to their
skills and by conveying the roles in an understandable way so that the
work can be executed effectively.

Role of a leader and manager
Strategy development and communication: Managers in Wa Pila
hotels are responsible for development of the strategies which
should be followed by the employees for working properly.
Whereas the leaders of the Wa Pila are responsible for
communicating the developed strategies to the employees and take
their opinions and suggestions regarding the strategies and convey
these to managers.

Leadership style in Wa-Pila
Visionary management and leadership style: This style is used by the
managers and leaders for encouraging the workers to work hard in their
assigned task. This style is followed by the managers and leaders of the
Wa Pila hotels through which they are determining the future issues
before they occur and take the suitable measures for eliminating the
issues or for reducing the impact on business operations.

Review leadership and management
style in specific service sector
The managers of Wa-Pila implements participative and visionary
management style so as to achieve organisation goals and objectives
within pre-determined time period.

Continue…
Basis Visionary management style Participative leadership style
Definition This style is used by the managers
and leaders for encouraging the
workers to work hard in their
assigned task.
This style directs leaders to allow
their employees to engage in
decision making process and express
their new and innovative ideas that
will be useful for an organisation to
achieve growth and success.

Continue…
Basis Visionary management style Participative leadership style
Advantage It assist Wa-Pila to achieve huge
sustainability in competitive market
for longer period of time through
motivating employees to perform
better and ready for future task.
It will increases the employee
retention rate which makes positive
impact on the overall contribution
towards organisational goals and
objectives.
Disadvantage If manager fails to take right
decision, all consequences will be
faced by manager only. The decision
made for achieving growth in future
may failed due to complexities of
business environment
Decision making takes a long
process and conflicts takes place due
to varying opinion of leader and
employees.

FUTURE LEADERSHIP
SCENARIO

Leadership and Management for Service
Administrative theory: Such theory is introduced by Fayol who
mainly focuses on the term related with departmentalisation. This
theory clearly states that contribution from all departments is must
in order to achieve organisational goals and objectives. In case of
Wa-Pila, using such theory assist manager to divide the work among
different departments and employees on the basis of their efficiency
and capabilities. It increases the possibilities of achieve growth and
success in future time period.

Organisational culture in Wa-Pila
In context with Wa-Pila, company can adopt following stated
organisational cultures in future:
Task culture: In this culture, managers needs to determine the performance
of employees which is done by dividing the employees into teams. The
team members are provided with small tasks which can be executed in
an effective manner. This culture is beneficial for the Wa Pila hotels in
motivating their team members as tasks are assigned to them in a team
due to which they can perform their work with required efficiency.

Role of leader
Preparing workforce for future uncertainties: In the context of Wa-
Pila, future role of leader will be to make ready their employees for
future uncertainties by using motivational theories such as Maslow
hierarachy needs etc.

Leadership Style in Wa-Pila
In case of Wa-Pila Hotel, leader of hotel is recommended to chose
situational leadership style so that decisions can be taken in a right
and strategic manner. Although, this process will be time consuming
but due to engagement of more people, organisation will achieve
high profits.

Review of management and leadership
style
The participative leadership style is beneficial for the Wa Pila hotels in
developing the strategies effectively. Through this style, managers
and leaders of the company are developing better strategies for
introducing new facilities and services in the hotel premises.

Influence of technology
Due to changing trends in technologies, it makes easy for manager and
leader to perform their respective roles and responsibilities in
desired manner. It makes easier for leader to trained their employees
by using modern equipment and technology which consumes less
time and cost.

Conclusion
It has been concluded from the above report that the leadership and
management is the essential aspects of an organisation which are
required for managing the performance of the workers. There are
several hard and soft skills which assists the employees and
managers in performing their work in an effective manner.

References
Ling, Q., Lin, M. and Wu, X., 2016. The trickle-down effect of servant
leadership on frontline employee service behaviors and performance: A
multilevel study of Chinese hotels. Tourism Management. 52. pp.341-
368.
Mesu, J., Sanders, K. and Riemsdijk, M. V., 2015. Transformational
leadership and organisational commitment in manufacturing and service
small to medium-sized enterprises: The moderating effects of directive
and participative leadership. Personnel Review. 44(6). pp.970-990.
Nguyen and et. al., 2017. Effect of transformational-leadership style and
management control system on managerial performance. Journal of
Business Research. 70. pp.202-213.

Thank You