Leadership and Management for Service Industry

Leadership and Management
for Service Industry

Content
• Introduction
• Classical Management theories
• Role of leader and leadership style
• Management and leadership style
• Conclusion
• References

Introduction
Leadership signifies that it is an art or capability of an individual
to inspire or influence other for accomplishing organisational
goal in an effective and efficient manner. On the other hand,
management is a process of planning, organising, directing,
controlling in order to attain high level of profitability and
productivity in an innovative and creative manner.

Classical management theories
Organisational structure
 It is a system which is used to define hierarchy within an
establishment as it identifies the need of fir which operate
differently and also bring systematic flow of work among each
business function for accomplishment of firm pre determined
goal within prescribed time limit.

Classical management theories
Organisational structure
 It is a system which is used to define hierarchy within an
establishment as it identifies the need of fir which operate
differently and also bring systematic flow of work among each
business function for accomplishment of firm pre determined
goal within prescribed time limit.

Types of Organisational Structure
Divisional and geographical: Divisional structure is suitable for
company with distinct business units while geographical provides
hierarchy for an enterprise that operate at several locations.
Functional and matrix: Former is based on each job duties while
matrix has two or several supervisors for each job or each personnel
has dual reporting relationship generally to functional and
production manager.
Wa-Pila can acquire divisional structure as it help them to delegate the
responsibilities to business function easily.