Leadership and Management for Service

LEADERSHIP AND
MANAGEMENT FOR SERVICE

TABLE OF CONTENT
• Introduction
• Various classical management theories
• Role and leadership style of leader
• Management and leadership style
• Conclusion
• References

INTRODUCTION
In every organisation, leadership and management plays a major role as it helps its
the company to accomplish their goal or objective in an effective and efficient way
within prescribed time limit. Moreover, both these concept contains unique set of
roles and responsibilities which makes them different from each other. However,
leadership is a process of by which an individual influences others to achieve firm
objective and directs manpower in a way that makes it more cohesive and coherent.

Various classical management theories
Scientific Management theory
Science, Not Rule of Thumb: It states that decisions which taken by managers should be based
on scientific enquiry as they should take initiative to identify exact reason of conflict and based
on that make corrective course of action
Harmony, Not Discord: It signifies that there should be perfect understand between
management and worker, along with this both of them feel that they are part of common goal
which enable them to build mutual trust and positive attitude for each other.
Mental Revolution: It refers that a change in an attitude of superior an subordinate towards each
other.