The Influence of Technology on Management and Leadership Styles in Hospitality Service Sector

This document discusses the influence of technology on management and leadership styles in the hospitality service sector. It explores the internal and external factors affecting the industry and the use of new technology. The document also provides insights on effective management and leadership characteristics in this sector.

“The Influence of Technology on
Management and Leadership Styles in
Hospitality Service Sector,
The Way Forward”

Understanding the Internal, External Environment Factors & New Technology
Technology is an essential component which can dramatically modify the business atmosphere,
overnight. Leaders must manage their leadership style to assist organisation accept to technology. R&D assist
leaders to formulate effective technology which help in organisation's operation and production.
Investigation of the internal and external factors
Internal factors are those which under the control of organization and directly affect the business. Analysis of
internal factors are helpful to determine the strength & weakness of company. In this regard, it is required for
Wa-Pila to measure the internal factors, which can influence the business operations. As there are various
management styles, which are used by the management of hotel, and these are as mention as below:
Autocratic style: Under this management style, the manager has power to take decisions and it does not involve
the workers in decision-making process. As because all power is vested in the hands of management and all
employees have to follow the instructions.
Democratic style: Under this specific management style, employees has been involving in the decision making
process. They suggest useful ideas and suggestions to the manager so that effective decision can be taken by the
organization. The hotel Wa-Pila follow democratic style of management in the corporation and it involves the
workers in decision-making process. As the structure of organization has depended on the size & nature of
business. The hotel follows the vertical structure and chain of command has been followed top to bottom. The
internal factors have been describing as below:
Complex business demand & alignment: To fulfil the demand of consumers is important for an organization
and different individuals has distinct demand, which creates a complex situation in front of hotel. The
consumers have different types of desires in context to the food that includes Spanish, Chines, Mexican, etc. As
consumer, which involves swimming pool, has demanded, various types of facilities free Wi-Fi, Gym, bar etc.
In this regard, it is essential for organization to make alignment so that desires of consumers can be fulfilled.
Now a day’s technology is increasing & individuals are emphasis to use innovative technology and for that
purpose, Wa-Pila is using computer to make record about the booking, payment, and order. It is helpful to
increase the efficiency and make the work smoothly. Further, the hotel management is making use of automated
check-in and check-outs to ensure the convenience of customers visiting the premises of corporation
Innovation: To make innovation is important for the business growth and it is useful to emphasis it by Wa-Pila
and in this regard hotel can make online delivery of its products so that desires of individuals can be satisfy. For
the growth of corporation, it makes positive impact. As the organization structure is vertical in this regard,
management can give instructions to the employees to learn about the uses of innovation technology and
implement it while doing work. Also, the firm has provided guests with fingerprint activated room entry system
which reduces the inconvenience faced by guests to open the doors by making use of keys. With the help of
incorporation of all these technologies, the management of Wa-Pila aims at gaining maximum satisfaction from
customers and retaining them for a long period of time in future.

External factors: The factors, which cannot be control by the organization, is known as external factors and it
does not directly relate to the business of company. The external factors have been describing as below:
Digital and innovative disruption: The changes that are suddenly occurs in digital technology can be identify
as digital disruption. Through this business of hotel can be influenced and digital disruption has seen in Airbnb,
couch surfing, through it sales of organization can be minimize. As the corporation, Wa-Pila has been affected
due to it so it is important to develop effective policies, which has been followed by management style and with
the help of these maximum consumers can attract towards corporation.
Mobile & intuitive interface development: The trend of mobile & social media is increasing and in this regard
it is important for Wa-Pila to use innovative technology and this regard it upload video of food at social media
for the purpose of promotion. Therefore, it is beneficial for the corporation to attract maximum consumers and it
is helpful in context to the business growth. In this regard, Wa-Pila is making use of mobile communication
technologies in order to appeal to a large number of customers and influence them to have an experience of the
services of hotel. In addition to this, the hotel offers high density WIFI at all times so that conferences and
meetings can successfully take place within the confines of entity. It also provides customers with the access to
audio visual as well as digital facilities linked to conduction of conferences.
Communication with Supervisors to Understand Vision
Communication is essential for the success and growth of the company. It is important for the company
to make communication during the time of making change in technology of the firm. It is a crucial aspect which
can be utilise by the employees to make effective relation at workplace
Characteristic of effective manager: The effective manager controls the organization in better manner and
manage the corporation so that goals can be accomplish as per the requirement.
Conflict resolution: For the manager it is important to resolve the disputes, which arises in the organization. For
that purpose, it is important to listen the problems of workers so that work can be completed in better manner
and it develops the satisfaction among employees.
Communication: For the manager it is required to make effective communication within the organization so
that proper information can be communicated to all employees and because of it they can perform effectively
and put maximum efforts in order to achieve the goals of Wa-Pila.
Leaders and their characteristics: The person who motivates the employees to perform better is known as
leader and it leads the team to achieve the objectives of corporation.
Time management: For a leader it is important to encourage the employees to perform better and achieve the
objectives within stipulated period.
Motivate & inspire: To the motive the employees are the responsibility of a leader and it can inspire them to
perform better in order to accomplish the objectives as per the requirement.
Implement New Technology

At the time of implementing and using new technology, it is essential to leaders that they should laid
down models, regulations and policies. So that they can accomplish appropriate outcomes. The model of
implementation is designed as follows:
Evaluate and Monitor Progress
In order to gain benefits of a new technology, it is important to device steps in determining the
satisfaction levels of users. It can be completed by taking feedback of customers and staff members to to
monitor the extent on involvement and satisfaction.
Critical view on specific changes in management styles: The changes in technology can influence the
management style and it can positively or negatively affect the organization.
Positive influence: As technology plays a vital role in the success of the organization and for that purpose Wa-
Pila can use effective communication tool such as email so that relevant information can be communicated to all
members who work in hotel. As a result, employees can perform as per the requirement and it is helpful for the
organization to achieve the objectives.
Negative influence: The up gradation in technology has taken place very frequently and for that purpose, it is
not easy to consider the changes at early stage. If technology has been used in wrong manner
than workers can use it for their own benefit. As organization use
computer to record the transactions and
consumer details and the
information can be use by
employees for their personal use so
they use it in wrong way and
through it privacy of consumers
can be leak which is not a good
move which take place.

Some technologies in hospitality