Leadership and Management for Service Industry Task 3.

Leadership and Management for
Service Industry
Task 3

Table of content
• Introduction
• Management and Leadership Skills in context to Hazev, Haz
and Tas
• Future management & leadership skills required by restaurant
chain
• Conclusion
• References

Introduction
Leadership and management are helpful to enhance productivity
and quality in service industry so that goals of organisation can
accomplish according to the desire. This presentation talks about
to assess current management & leadership 'hard' and 'soft' skills
providing evidence from restaurant chain Hazev, Haz and Tas.

Management and Leadership Skills in
context to Hazev, Haz and Tas
Hard approach: As per this approach management of
organisation does not compromise with the performance and it
requires better performance in order to accomplish the goals of
company.
Soft approach: For service industry like Hazev, Haz and Tas it
is require to emphasis towards this approach and being flexible
while taking decisions.

Future management & leadership skills
required by restaurant chain
For the corporation it is essential to use management &
leadership styles so that workers can perform better and fulfil the
expectations and it is required to survive in the competitive
market. As from the interviews, it has been analysed that hands
off and consensual approach is used by restaurant chain and it
motivates the workers to involves in decision making process.

Conclusion
As from the above presentation, it has been analysed that it is
assess current management and leadership hard and soft skills so
that work can be done as per the specific requirement. To
enhance the productivity and efficiency it is important to
emphasis towards management and leadership skill.

References
Biemans, W. G., Griffin, A. and Moenaert, R. K., 2016.
Perspective: New service development: How the field
developed, its current status and recommendations for
moving the field forward. Journal of Product Innovation
Management. 33(4). pp.382-397.
Chang, Y. Y., 2016. Multilevel transformational leadership and
management innovation: Intermediate linkage evidence.
Leadership & Organization Development Journal. 37(2).
pp.265-288.

Thank You