Leadership and Management for Service Industries

Leadership and
management for service
industries

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
TASK 1............................................................................................................................................1
P1) Assess classical management theories.............................................................................1
P2) Explain the role of the leader and different leadership styles..........................................3
P3) Review the management and leadership styles in service sector organisation................4
TASK 2............................................................................................................................................5
P4) The internal and external factors that influence management styles and structures
organisation............................................................................................................................5
TASK 3............................................................................................................................................7
P5) Asses current management and leadership ‘hard’ and ‘soft’ skills..................................7
P6) Discuss future management and leadership skills required by the service sector and how
these can be achieved.............................................................................................................7
TASK 4............................................................................................................................................8
Covered in ppt........................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Leadership and management is related to the essential working aspect for all the
organisation as with this working capability and its tendency to achieve standardised outcome is
perceived with attentiveness. It collectively enhances the working capacity and competency
through which possibility to achieve long term sustainability with adequateness is developed in
prior manner (Hassi, 2019). In addition, sustainable tourism is related to accomplishment of long
term benefits in relation to social, natural, economic and cultural environment with this working
is perceived with attentiveness. Tourism take place as per account of addressing need and
demand of visitors in this adequate focus is maintained towards sustainable development. The
report below is based on The Stafford London, that stately with five star luxury services and
known as heart of London, UK. The report below comprise of classical management and
leadership theories, factors that influence management style and structure along with current and
future management and leadership style for service sector.
MAIN BODY
TASK 1
P1) Assess classical management theories
The classical management theories is related to the various assumption and
implementation that is required to induce and will be used by management in order to control
and manage working proficiency within the working place. In this management assure to make
effectual capitalisation of resource and maintain sustained focus and target towards attainment of
long term profit and sale under which direct focus is maintained to enhance working
performance and profitability (Luu and et. al., 2019). In support of management theories working
prospect get advance and it is related to advancement of effectual decision making with this
standardised outcome is achieved by business in regular manner. Moreover, the leader and
managers of The Stafford London uses different approaches and theories through which quality
working is practiced and it is as explained below as:
Weber theory of Bureaucracy
It is a theory that is used to provide detailed description about various principles that is
related to bureaucracy which is in respect to develop hierarchical structure, functioning of
different rules, division of labour, interpersonal relations and many other aspects as well. It has
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direct influence over the suitable functioning of management within this different principles are
concerned and that is as described below as:
Division of labour: It is a principle that is used to define working potential of an
individual as it is directly related to performance and for this manager of The Stafford London
analyse the skills, experience, knowledge, learning capability, competency and according to that
provide suitable job role to all (Singh, Akbani and Dhir, 2020). In this working efficiency is
developed in prominent manner under which productive outcome is attained in improvised
manner.
Chain of command: It is a principle in which higher authority surpass the information or
rules that get followed by employee through mediators i.e. from managerial persons.
Furthermore, the manager of The Stafford London assures to maintain perfect balance in
between flow of information so that sustained clarity is achieved in beneficial mode.
Rules and requirements: These are the essential that is design and develop by manager
so that adequate framework is processed within the business under which sustainable outcome is
achieved in uniformed manner that has direct impact over productiveness.
Career orientation: It is required aspect for management and workers as with this
continuous advancement within working is developed under which workforce get worked with
clear direction so that risk credibility is reduced to its height (Casati, 2020). In this ability of
employee to get retain and attract towards organisation for longer period of time is also
processed with timely constrained.
Taylor' scientific management theory
The scientific management theory is designed by F.W. Taylor and related to higher level
of motivation among employee under which basic need and desire of employee get fulfilled with
perfection that has direct impact over working performance and completion of certain task. In
this different principle get followed by manager of The Stafford London that is as defined below
as:
Principles of Taylor's scientific management theories
 The rule of thumb is related to improvisation of working performance in this task is
accomplished with efficiency mode and with minimum risk credibility.
 The rules and regulation is designed by higher authority and get followed by all so that
adequate target is achieved by better implementation of task.
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