Management and Leadership in Service Industries

Management and
Leadership in Service
Industries

Table of Contents
INTRODUCTION...........................................................................................................................1
P1) Explain numerous classical management theories applied in service industry...............1
P2) Discuss role of leader and various leadership styles in a service sector industry............4
P3) Review the management and leadership styles in Easy-hotel PLC. ...............................5
P4) Throw-light on internal and external factors which impact various management styles and
structure in EasyHotel PLC...................................................................................................5
P5) Throw-light on present management and leadership hard and soft skills .......................6
P6) Focus on future management and leadership skills needed by the service sector and it can
be accomplished.....................................................................................................................7
P7)Different service organisation change management system and leadership in implementing
the change...............................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Management and leadership is the core element in service industry sector. Organization
having effective management helps to bind loyal and potential customers for longer time
duration. Leadership in hotel industry plays a vital role in the growth and development of the
business in global market. In order to complete the report Easy hotel PLC is selected. This is
international super budget hotel chain suited in London, United Kingdom (Anning-Dorson,
2018). Firm is serving quality services to their customers in order to gain huge revenue. This
assignment covers various classical management theories in service industry in order to select
the best theories for an organization. Distinguish leadership styles are studied so that better
decision can be taken regarding which can be implemented in the working premises. Internal and
external factors influencing management style and structure is focused so as to frame tactics to
overcome them. Comparison is done between several service industry organization.
P1) Explain numerous classical management theories applied in service industry.
Every service industry depending upon their business implement distinguish classical
management theories in their working premises. Classical refers to as things which are
traditionally accepted. Here, are some of classical theories of management such as, bureaucracy
theory, scientific management theory and administrative theory (Gibson and Parkman, 2018).
Below are the expatiation of this theories which are mentioned beneath:
Bureaucracy theory: In the year 1864- 1920 this theory was introduced by Max Weber.
This implies companies characterized by impersonal relations, rules, procedures and focus on
rigid hierarchy of authority. Easy hotel PLC can apply this theory in their working premises as
provided various features of bureaucratic structures. In this every employee is allotted work
according to their abilities in order to deliver superior performance with the time. Along with this
it brings rationality to an firm. This theory is good because it makes work easy and lead to
specialization . Along with this under the supervision of managers the work has been done
efficiently. Example: In Easy hotel PLC this theory can be applied as it provides division of
labor and assign the work to the workers according to their specialization and abilities. By this
customers needs can be achieved easily.
Scientific management theory (Taylor): This theory was designed by an engineer
named F.W Taylor in the year 1856- 1915. Easy hotel PLC can apply this theory in their
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working premises in order to raise their overall performance and productivity. This great
personality designed scientific management principles that are stated as follows:
1. Replace the rule of thumb work method with scientific study so that service industry can
achieve their set gaols and objectives easily.
2. Train and develop every employee in the Easy hotel PLC instead of leaving them to
upgrade themselves (Yeşiltaş and Tuna, 2018).
3. Build healthy relations with co-workers so as to ensure that scientifically method are
applied smoothly.
4. Equal alignment of task is done among manger and sub-ordinate so that productive
outcomes can be attained in Easy hotel PLC .
Administrative theory (Fayol): Easy Hotel PLC can apply this effective theory in the
working premises as it based on 14 principles. All the principles are for the betterment of the
company that will aid in attaining desire goals and objectives. Administrative theory focuses on
the complete organization functions. The 14 principles are discussed as under:
Division of work: Easy Hotel Plc can assign the work to the staff members based on
their skills and abilities. Which directly assist in full-filling emerging needs and wants of the
customers.
Authority and responsibility: Management of Easy Hotel Plc delegate the authority
and responsibility as per the work assigned to them. It makes the task easy to accomplish in the
set time frame.
Discipline: This principle is the most effective as it helps in achieving task in systematic
manner. It directly aid in creating smooth working environment to the workers.
Unity of command: One manger should assign work to the employees of Easy Hotel Plc
in order to reduce conflict and mis-understanding. It assist in meeting desired outcomes.
Unity of direction: In this case staff members deliver the same activities which can be
connected to the same goals. Along with this activities must be demonstrated in plan of action.
Easy-hotel PLC management follow unity of direction for productive outcomes (Wasono and
Furinto, 2018).
The degree of centralization: It implies focus on decision making authority at top
executive board. Easy Hotel PLC management share authorities associated to decision making
process with lower, middle so that business can perform activities smoothly.
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