Leadership and Management in the Service Industry

LEADERSHIP AND
MANAGEMENT IN THE
SERVICE INDUSTRY

TABLE OF CONTENTS
 Introduction
 Compare and contrast of change
management system and leadership
 Conclusion
 References

INTRODUCTION
One of the primary concerns faced by the hospitality industry
is sustainability because the hospitality sector is a leading
sector which contributes to increase in climate change.
Leadership and management Hospitality business firms are
focusing on taking various actions to ensure increased
sustainability. Leadership and management play a key role in
ensuring that hospitality firms move towards sustainability

COMPARE AND CONTRAST
OF CHANGE MANAGEMENT
SYSTEM AND LEADERSHIP
The comparison between change
management systems of Corinthia Hotel
and The Ned is provided below:
McKinsey 7S model
Strategy
The strategy of Corinthia Hotel is to
develop sustainability.