Leadership and Management for Service Industries

Leadership and
Management for
Service Industries

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
TASK 1............................................................................................................................................1
Assessment of classical management theories and application to the hospitality industry....1
Leadership style and roles in context of Cornithia Hotel.......................................................3
Review of leadership and management styles........................................................................3
TASK 2............................................................................................................................................4
P4 Internal and external factors which affect management styles and organisational structure
................................................................................................................................................4
TASK 3............................................................................................................................................5
P5 Existing soft and hard leadership and management skills required by Corinthia Hotel
London....................................................................................................................................5
P6 Future management and leadership skills and ways to attain them..................................7
TASK 4............................................................................................................................................8
CONCLUSION................................................................................................................................9
REFRENCES.................................................................................................................................10

INTRODUCTION
One of the primary concerns faced by the hospitality industry is sustainability because the
hospitality sector is a leading sector which contributes to increase in climate change. Leadership
and management Hospitality business firms are focusing on taking various actions to ensure
increased sustainability. Leadership and management play a key role in ensuring that hospitality
firms move towards sustainability The hospitality firm selected for the present report is Corinthia
Hotel London, which was opened in 1885 as The Metropolis Hotel and was restored in the year
2011 to provide effective hospitality services to the consumer. Corinthia Hotel London is a top
rated Hotel Located in the Whitehall area in the city. The present report analyses classical
management theories in relation to the service industry and identifies role of leader and
leadership styles in the hospitality industry. Management and leadership styles adopted by
Corinthia Hotel are reviewed in this report. Factors which influence management and leadership
style at Corinthia Hotel are provided in this report. Existing management and leadership styles in
relation to the Corinthia Hotel are provided in this report.
MAIN BODY
TASK 1
Assessment of classical management theories and application to the hospitality industry
The classical management theories were created and in the 19th century and adopted by
workplaces in the corporate world in the 20th century. Changes in external business environment
and ways in which business firms are operated have made the usage of these theories in the
modern workplace impractical, but the foundational ideas of these theories can be still used by
managers to attain business goals such as sustainability (Bavik, 2020). Review of classical
management theories in relation to management Corinthia Hotel is provided below:
The scientific management theory: The scientific management theory was formed by
Fredrick Taylor. The main concept of this management theory is to utilise scientific,
mathematical and analytical practices in various management operations in order to increase
organisational efficiency. The first principle of this theory is to use scientific method to analyse
traditional management and determine standard of working and training employees to ensure that
this standard is maintained (Chang and Teng, 2017). The second principle relates to maintenance
of discipline in terms of compliance with rules and regulations, obedience and punctuality in
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order to ensure smooth functioning of the business firm. The last principle of this theory focuses
on prioritization of organisational interests over personal interests in order to maximise
profitability of the company.
Merits: The main merits of this theory is that it standardises working processes, tools and
materials which simplifies business processes and helps in determining effectiveness of working
methods. In addition to this, scientific management theory assists in identification of scientific
ways of training employees to enhance efficiency (Gui and et. al., 2020).
Demerits: The main demerits of this scientific management theory are that application of
scientific management theory is time consuming and limits employee initiative. In addition to
this success of this theory is dependent on co-operation from employees.
In relation to Corinthis Hotel, the respective theory is utilised to standardise various
operations such as housekeeping and recruitment. This helps the firm hire the most skilled
employees at every position and create methodical ways for each task at the Hotel to ensure that
each task is completed effectively.
Bureaucratic management theory: This management theory is formulated by Max
Webber and revolves around the concept of rational decision making and importance of
bureaucracy. This theory shifted the focus of management to attainment of organisational goals
in a time where organisational resources were used by managers and owners for personal gain.
Creational of hierarchy and division of labour on the basis of competency are some of the main
ideas of this theory. This classical theory states that Bureaucracy increases employee satisfaction,
efficiency and rational workplace environment. Bureaucracy is created when formal rules and
regulations are documented by managers, management works in separation of the company, and
managers are career focused individuals and are applicable to each employee uniformly
(Henschel, Gruner and Von Freyberg, 2018).
Merits: The main merit of this theory are that it results in centralisation of power to
competent individual which makes quick decisions in interests of the firm.
Demerits: The main demerits of Bureaucracy are that workers are not able to continosuly
develop their abilities and expand job roles.
In context of Cornithis Hotel, This management theory is utilised to encourage job
specialisation and develop rules and regulations which assist in adoption of best practices for
every business operation.
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