Leadership and Management for Service Industries

This document discusses leadership and management in service industries, focusing on the hospitality industry. It explores different classical management theories, the roles of leaders and different leadership styles using a chosen hospitality organization. It also identifies sustainable management and leadership styles, evaluates the organization's current management and leadership style, investigates internal and external factors that influence sustainable leadership, and analyzes the impact of sustainability on management styles.

Leadership and
management for service
industries

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Different classical Management theories in relation to hospitality industry..........................1
Explain the roles of a leader and different leadership styles using a chosen hospitality
organisation............................................................................................................................3
Identify sustainable management and leadership style..........................................................3
Compare sustainable Management and leadership styles......................................................4
Evaluate organisation’s current management and leadership style........................................5
Investigate internal and external factors that influence sustainable leadership......................5
Analyse internal and external factors that influence the impact of sustainability and structures
................................................................................................................................................7
Critical view on changes in management styles, using sustainable tourism Strategies.........7
Asses current management and leadership ‘hard’ and ‘soft’ skills........................................7
Discuss future management and leadership skills..................................................................8
Discus the importance of the impact of sustainable Management and leadership skills........8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Leadership and management are two essential fundamentals of organisation that manage
and control overall working ability and skills of business. In this manager and leader will ensure
that activities under business are performed in systematic manner with set time period. They
both support in gaining proficient result to business enterprise. In this Brewers Fayre is to be
taken that is leading restaurant chain UK. Sustainable leaders and manager put positive impact
on destination in terms of generating profitability results (Gürlek and Çemberci, 2020) . The
Brewers Fayre is founded in 1979 who serves foods and beverages to customers in UK around
161 locations. This involves classical management theory along with role of leaders. It also
demonstrates different leadership style of service industry within management and leadership
style. It also elucidates internal and external factors that direct influence on management style.
Further it presents hard and soft skill with future management and leadership skills.
MAIN BODY
Different classical Management theories in relation to hospitality industry
Classical management theory refers to a belief that workers only have physical and
economic needs. According to this theory employees are not focus on social needs or job
satisfaction by emphasis on centralized decision making, profit maximization etc. classical
theory offers the better direction to company that also maximise profitability and sales by
involving sustainable leadership and management within Brewers Fayre. In this leader and
manager of Brewers Fayre, UK mainly emphasis of classical management theories because it
develops quality of working practices within hospitality sector:
Weber theory of Bureaucracy
It refers to that theory which represents brief description of different principle of
bureaucracy that develops hierarchical structure, division of labor,. Within this theory every
employee are getting influenced by adequate function of management. Some principles are
presented within this theory that is discussed below:
Division of labor:In this complex task is divided into small task so that it would be
completed on presented time(Golensky and Hager, 2020). In this manager of Brewers Fayre
focus on dividing the task into smaller activities as per the ability of workers to perform so that it
gives proficient results to and hotel productivity.
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Chain of command:In this top authority command instruction to lower workers so that
targets are attained on time. In case ofBrewers Fayre manager will need to ensure that hierarchy
is to be maintained under the chain of instruction that helps employees to effectively understand
their task which they performed so that timely outcome is presented. It improvised working
ability of an organisation.
Rules and requirements: in terms of this principle manager of Brewers Fayre ensures
that every employee follow proper rules and regulations as per the framed policy due to which
more accountability under workers is developed. It also creates uniformity that reflects higher
success to hospitality sector.
Career orientation: This is significant principle of weber theory where manager of
Brewers Fayre emphasis on maintaining turnover of organisation by measuring satisfaction level
of employees. In this they also get focus on recognizing that every person perform right job on
right place where productivity will develop with high perfection.
Taylor' scientific management theory
It is a scientific management theory that is propounded by F.W.Taylor that briefing
development of working efficiency under workers by encouraging them to fulfill basic needs like
rewards, salary etc. Some principle of this theory is presented below in case of Brewers Fayre:
Principles of Taylor's scientific management theories
 In this rule of thumb is efficient principle that represent that work will get properly
organised with efficiency that offers better results in long term sustainability of Brewers
Fayre.
 In this harmony not discord is adopted by Brewers Fayre where manager focus on
developing strong relationship between leaders and employees so that they perform their
task properly in harmony (Alam, Parvin and Rahman, 2020). It removes confusion
among workers due to which sustainability is enjoyed by firm.
 Within Brewers Fayre task are not divided to employee but it is done under the team by
analysing individual capability. This motivates workers to work more suitable and in
coordination.
 By offering properly training and development session to employees by manager
ofBrewers Fayre helps in increasing efficiency and prosperity of each and every
person.
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Explain the roles of a leader and different leadership styles using a chosen hospitality
organisation
In service sector industry company worked with the aim of Sustainable Driven
Leadership and Managers Can Have upon a Destination so that customer experience better
services that maintains high profitability in business. In this leaders play a crucial role in
business(Pallant, Sands and Karpen, 2020). In case of Brewers Fayreleaders play a major role
like a influence, communicator, vision clearance to offer better opportunity to employees in
which they worked so that they offers lavish services to customers and enjoy long term
profitability. In this leader ensures that hotel will attain all objectives and targets within time
frame to offer sustainable services to customers. Leaders adopt strategic approach when they try
to measure behavior of employees in accordance to satisfied services to customers. In terms of
Brewers Fayre leader adopts various leadership styles like such as democratic and autocratic
that assigned roles and responsibility to employees so that appropriate function is to be
performed. Both these style of leadership helps in ensuring smooth services that get flowed
complexity and resolved in successful manner.
Identify sustainable management and leadership style
Leadership style and management are crucial prospect of organisation and with the hLeps
of these term firm will fulfill needs and required operation of hotel in a satisfactory manner that
provides sustainable results in terms of society benefits(Yang and Yang, 2020). In terms of
Brewers Fayre, UK focus on using several sustainable leadership and management style that is
raised as per situation raised in hotel that also does nor harm society, environment.
Leadership Styles
Democratic:It is best style of leadership in which manager take decision that are
beneficial for employees(Ponting, 2020). It is implemented by Brewers Fayre leader to improvise
development and provide benefits to society due to which effective development would be done
in hotel and positive culture is presented.
Autocratic:It refers to that style of leadership in which manager of Brewers Fayre guides
employees to work in sustainable manner that does not harm society, environment. In this
employees are getting compare that directs them to work appropriately(Singh, Akbani and
Dhir,2020). In this leader does not take any solution from employees.in this leader take decision
of their own that fulfill sustainable objective in reliable manner.
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Management Styles
In terms of Brewers Fayre, several leadership style is to be used by manager to perform
their role in sustainable manner that give satisfactory results in hotel long term survival. Some of
management style are presented below:
 Participative style- In this style of management, manager of Brewers Fayretake
employees participation in decision making process so that creative ideas are formulated
in sustainable manner. It directly encouraged employees working behaviour so that gials
are attained on time.
 Consultative style: In this style manger of Brewers Fayre have power to several decision
on its own but they take decision on consultative manner where they take advice from
experienced employees (Talib and Faisal, 2020). This develops loyalty of employees
towards hotels that reduced complicity in gaining sustainable results that is also
beneficial for society and environment.
Compare sustainable Management and leadership styles
The suitable management and leadership styles are those that have positive impact over
the pursuing of standardised objective in systematic manner (Podsakoff and Podsakoff, 2019). It
is used by an organisation in order to assure about to fulfil the need and requirement of operation
and functions through which possibility to achieve higher working standards is developed in
progressive manner. There is certain different in between the management and leadership styles
that is as explained below as:
Basis Management styles Leadership styles
Concept The manager provides adequate direction to the
employees so that work gets processed with
adequateness.
The leader get influence the others so that
they have worked with better working
efficiency and has positive impact over
performance.
Advantage The styles assist to adequate planning with this
probability of risk reduction is enhanced and
working standards get preceded with
effectiveness that drive higher success of
organisation.
The style assists the leader to consider
various prospects of group members so that
communication gap gets reduced with this
complex problems get resolved with
perfection.
Disadvantage The style required accurate planning and
designing and if it doesn’t processed than it is
hard for to accomplish certain task along with
The leadership is a quality that is not present
in all and makes even more complexity if
someone becomes authoritative without
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this it is an expensive process. having prior information (Bartsch and et. al.,
2020).
Evaluate organisation’s current management and leadership style
The leadership and management styles are the basic through which working possibilities
and its attentiveness both get processed in timely constrained. In this both leader and manager of
Brewers Fayre make supportive usage of various styles as per to get over from different
situations. In relation to Leadership Styles, the leader of Brewers Fayre uses autocratic as well as
democratic styles of leadership that processed as per attainment of standardised goals and
objectives as per regular period of time (Lepeley and et. al., 2021). In relation to democratic it is
also known as participative leadership style in which all the members of group take part and
played individual role in decision making process. In this leader always assure to make effective
development as per emphasis of advancement within decision making so that level of creativity
and innovation. In addition, in support of autocratic style of leadership
In relation to management style the manager of Brewers Fayre assures to allocate task as
per the working capability of each individual and with this possibility to achieve standardised
objective is processed with perfection. In this manager uses participative style within this ability
to take suitable decision as per requirement is progressed in timely mode. It induces balanced
level of motivation with this working suitability’s and efficiency both enhanced in productive
manner. Moreover, consultative style is used by manager in which they have take suggestion
from workers and then bring the best among all so that working effectiveness and productivity
both enhances.
Investigate internal and external factors that influence sustainable leadership.
The internal and external factors reflect direct impact over the working standards and get
affect through business environment of Brewers Fayre. It drive the working capabilities with this
significant impact is induce over performance and productivity both and it is as explained below
as:
Internal Factors
STRENGTHS WEAKNESSES
The Brewers Fayre is a subsidiary of Whitbread that is a
multinational organisation and it usually offers casual
The market competitors reduced the profit margin and in
return of it profit credibility gets affected on random basis
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dining pub business. The company have offered a range of
services such as grills, starters, appetizers, beef, snacks,
desserts, ale pies and steaks. It is biggest strength and
under this possibility to connect with more is developed in
favoured mode.
(Colombo, Mercorio and Mezzanzanica, 2019). The
people have more concerned with the healthy food as with
this it is required to maintain various innovation as per
requirement of customer that is a costlier process.
External Factors
Political Economic Social Technological
The brewing industry has
to face various
governmental regulations
and follow legislation
according to Bureau of
Alcohol, Tobacco, and
Firearms (Thomas, 2020).
It is an industry that has
generation conductive
profit thus company gain
certain advantage of it.
The economic condition of
nation is affected due to
pandemic attack and with
this profitability also gets
reduced in sustained mode.
In this market growth of
Brewers Fayre gets
affected.
More of the people get
attracted towards the
brewing so that working
capability and profit of
Brewers Fayre advanced
in progressive manner. It
induces positive impact
over business and with this
higher range of profit is
attained in beneficiary
mode.
It is related to the level of
innovation that is induced
within the business as with
this profitable range of
benefit is provided through
which possibility of
attaining success and
growth is measure over
regular period of instance.
Analyse internal and external factors that influence the impact of sustainability and structures
The Brewers Fayre is in favoured stage as with this possibility of business to reduce and
control working tendency get controlled. The brewing industry has wider range of profit and it is
the biggest strength as well with this possibility to achieve profitable range of benefit is attained
with regular period of time (Smeby Jr, 2021). The micro environmental factors also be in
favoured of business and its growth as market reliability is has developed long term
sustainability and success with perfection.
Critical view on changes in management styles, using sustainable tourism Strategies
To maintain sustainable tourism strategies it is required by the business and its
management to make favourable changes as with this positive benefit is attained in terms of
grabbing market attention. Sustainability is the most favoured aspect with this societal benefit
and advancement is measured by business and for this management of Brewers Fayre changes
the management style as per requirement of business.
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Asses current management and leadership ‘hard’ and ‘soft’ skills
The soft and hard skills of management and leadership is processed as per to accomplish
standardised outcome and with this working values, attribute and its correspondence both get
developed in favoured mode. In this the manager of Brewers Fayre worked to measure a accurate
change that is required in induced within the business working (Hassi, 2019). For this it is
required that suitable awareness is developed with this there is a requirement of skills and
experience through which working proficiency is developed with beneficial manner. There are
various skills that is required to induced and it is as described below as:
Soft Skills
 Communication: It is a skill with this manager get worked on to advance the efficiency
of interaction and with this employee get interact with each other in clear manner. It
assists to maintain balanced level of transparency with this rate of complexity get reduced
which promote healthy working surround.
 Leadership: It is a skill with this more of the people get influence towards advancement
of working and in this all the leader gets worked to promote and advance working
culture, behaviour, nature, belief and attitude of others. In this direct concern is
developed towards improvisation of efforts of employee with this working suitability and
its resultant both get improvised.
Hard skills
It is a skill set that is used within the business as with this all the manager get improvised
higher values and it is developed in support of effectual decision making with this possibility to
perceived higher heights is developed with appropriateness. In this manager of Brewers Fayre
tries to worked as per improvisation of function and operation and with this adequate reward,
punishment and acknowledgement is provided through which proper system of working is
developed under which competency is increases and task get accomplished with timely frame.
Discuss future management and leadership skills
Future leadership skills
It is a leadership skill that is used by the leader of Brewers Fayre and with reflecting
concern towards advancement of decision making (Umbrella, 2021). In this leader take adequate
decision as by analysing overall situation through which collection and collaborative work is
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processed in regular basis. It enhances the working proficiency and its ability with this
supportive outcome is achieved over regular period of instance.
Future management skills
The management skills are selected by manager of Brewers Fayre as with this all the
suitable task get accomplished with delegation and with this working ability and its performance
both get advanced with effectiveness. In this manager uses the effectual learning and training and
development with this working level and capability to perceive higher goals and objective is
developed with exactness.
Discus the importance of the impact of sustainable Management and leadership skills
The sustainable management and leadership skills basically used by Brewers Fayre in order
to meet higher level of competency through which market requirement is created and developed
with process of certain vision, development of people, leading team work, delivery of suitable
result and decision is processed with requirement. It is essential as with this formulation and
implementation of need and desire of marketplace get developed in progressive manner.
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CONCLUSION
It has been concluded from above report that leadership and management for service as it
has direct impact over the productive generation through which possibility to process higher
working standards is developed in formative manner. In this both manager and leader plays
essential role and plays different operations and function with this possibility to achieve set
objectives and target is progressed in beneficial manner. There are different theories that are used
by both management and leadership as in order to maximise profit generation and reduction of
risk readabilities.
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REFERENCES
Books and Journals
Alam, G.M., Parvin, M. and Rahman, M.M., 2020. Contribution of informal and institutional
skills provisions on business inception and growth: evidence from manufacturing and
service industries. Business Process Management Journal.
Bartsch, S. and et. al., 2020. Leadership matters in crisis-induced digital transformation: how to
lead service employees effectively during the COVID-19 pandemic. Journal of Service
Management.
Colombo, E., Mercorio, F. and Mezzanzanica, M., 2019. AI meets labor market: Exploring the
link between automation and skills. Information Economics and Policy, 47, pp.27-37.
Golensky, M. and Hager, M., 2020. Strategic leadership and management in nonprofit
organizations: Theory and practice. Oxford University Press.
Gürlek, M. and Çemberci, M., 2020.Understanding the relationships among knowledge-oriented
leadership, knowledge management capacity, innovation performance and organizational
performance. Kybernetes.
Hassi, A., 2019. Empowering leadership and management innovation in the hospitality industry
context. International Journal of Contemporary Hospitality Management.
Lepeley, M.T. and et. al., 2021. Soft Skills for Human Centered Management and Global
Sustainability. Routledge.
Pallant, J.L., Sands, S. and Karpen, I.O., 2020. The 4Cs of mass customization in service
industries: a customer lens. Journal of Services Marketing.
Podsakoff, P.M. and Podsakoff, N.P., 2019. Experimental designs in management and leadership
research: Strengths, limitations, and recommendations for improving publishability. The
Leadership Quarterly, 30(1), pp.11-33.
Ponting, S.S.A., 2020. Organizational identity change: impacts on hotel leadership and employee
wellbeing. The Service Industries Journal, 40(1-2), pp.6-26.
Singh, S., Akbani, I. and Dhir, S., 2020. Service innovation implementation: a systematic review
and research agenda. The Service Industries Journal, 40(7-8), pp.491-517.
Smeby Jr, L.C., 2021. Fire and emergency service administration: management and leadership
practices. Jones & Bartlett Learning.
Talib, F. and Faisal, M.N., 2020.Assessment of Total Quality Management Implementation in
Indian Service Industries. IUP Journal of Operations Management, 19(2), pp.7-28.
Thomas, N., 2020. The John Adair handbook of management and leadership. Thorogood.
Umbrella, R.A., 2021. Soft Skills in Human Centered Management. Soft skills for human
centered management and global sustainability.
Yang, C.C. and Yang, K.J., 2020.The analyses of critical success factors for service industries to
develop service brands. Total Quality Management & Business Excellence, 31(7-8),
pp.800-813.
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