Leadership and Management for Service Industries

This document discusses leadership and management in the service industry, with a focus on Marriott hotel. It explores different classical management theories, the role of leaders and different leadership styles. It also examines the influence of internal and external factors on management styles and discusses current and future management and leadership skills. The document provides a comprehensive analysis of leadership and management in the service industry.

Leadership and Management
for Service Industries

Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
P1 Different classical management theories and apply...............................................................3
P2 Role of the leader and different leadership styles..................................................................4
P3 Management and leadership styles.........................................................................................5
M1 Management and leadership styles in a specific service sector............................................6
D1 Specific organisations current management and leadership styles........................................6
Task 2...............................................................................................................................................6
P4 Internal and external factors that influence management styles.............................................6
M2 internal and external factors that influence management styles and structures....................7
D2 Specific management styles have been influenced................................................................7
P5 Current management and leadership ‘hard and soft’ skills....................................................8
P6 Future management and leadership skills required................................................................8
M3 Current and future management and leadership skills..........................................................9
TASK 4............................................................................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Leadership is termed as the manner of creating and encouraging various sort of individuals
by which they can accomplish their targets with common arranged target. In context to the
business, it is a course of leading staff and employees with the help of efficient plan of actions to
satisfy managerial needs. It is generally have a social effect in respect to increase the strength of
other candidates as per to the attainment of targets and goals of the business (Nicholds, 2021).
The management consider in this report is Marriott hotel. It is a multinational and wide range of
the hotel industry that accomplishes comprehensive range of hotels that are related to
accommodation services. It is the main hotel chain in all over the world. It has total 32 brands in
131 countries with 8011 properties. This report will involve the manner of concept of standard
management philosophies that are applied in hotel sector as with various features of the leader
and leadership styles that are followed by them in respect to control their candidates. In this
report, it is clearly highlighted the internal and external factors that attracts the managerial
manner of Marriott, leadership abilities, future management and leadership abilities that require
to be improved and the comparison of Marriott with their competitive hotel sector of the
company in context of leadership style change as effectively.
TASK
P1 Different classical management theories and apply
Classical management theories are termed as the theories that are practice for longer period of
the course to establish the manner of the theory. As there are various sort of the theories that are
predated in the management from the previous set of the period (Liang, van Knippenberg, and
Gu, 2021). The executives in many of the businesses will highlights on this theory in respect to
enhance the output in respect to improve the productivity and will reward the high execution of
candidate’s employees. For measuring the manner of the theories that are positive for them in
respect to comprehend their business targets that are as follows -
 Scientific Theory - Such theories are concentrates on the functions and operations of the
productivity in respect to enhance the presentation of their industry.
 Administrative Theory - It is one of the most well-known theories that were presented
by Henriv Fayol. This section will diverged his theories on the term of fourteen

philosophies that are important for the behaviour of the business. It will provides feature
strategies to the executives.
 Bureaucracy Theory - This theory was presented with several terms of business that are
maximising by the world. It were created with the basic motive to improve the
involvement of the individuals and their human attitude for meeting the social
requirements that becomes an essential purpose of the business (Rapp, and Beeler, 2021).
The management that concentrates on this theory that are empowered as collaborative
situation.
 Behavioural management theory - This theory is based on social disciplines of the
program that in a workplace that should be perform with utmost desire of both the
executives and staff faculty. It is related to no sections of executives and staff faculty. In
context to the global set of hotels this thought will lead to attainment of industry success.
This theory will represents the relation in between to candidates and their productivity
and total services that are get offered to staff faculty in the management
P2 Role of the leader and different leadership styles
The executive is the one who are responsible for the clear course in responsibility of their
project. As there are various sort of values that allows the business and its strategies in respect to
make the future section of the business.
If it is energetic and can change your leadership ability based on recent circumstances, it may
be best to lead this team. Also, different leaders adopt different styles to address their specific
styles. Some of the more common leadership styles can be described as follows:
 Democratic - This leadership style is one of the most efficient term of the leadership
styles in this environment. It will generally termed to the executives that contributes to
team members. Even though, the final choice is engaged by the executives but the leader
will evaluate the perspective of members (Maundu, and Simiyu, 2021). It might be
helpful for the business to might effect in maximising the rational procedure of
candidates that can be positive for the development of the future. This leadership style in
Marriot hotel are based on utilising the section of the viewpoints of the candidates with
the term for creating essential choices that are affecting their total working.
 Autocratic - This leadership style is the basic and virtual term of autonomous
management. In this style, executives’ makes their choices without any previous

discussions in respect to complete the project of their candidates. This in Marriott that has
a sort of advantages as there are earlier decision making procedure but total allegation
that can be negatively affect the manner of disappointments in between to staff faculty.
 Transformational - This type of executives are generally termed as an executives that
are always considering for changes (Pau, and Iordache-Platis, 2021). It needs the
candidates to have a virtual set of responsibilities in respect to regulate the power of
leadership to enhance their presentation for future sections.
 Coaching leadership style - It is a leadership style that involves the creating of team
confidence moving team and provide proper training to them to enhance their abilities
and skills that needs for working as together to certify that they follows coaching
leadership style. In Marriott this leadership style will provide sort of advantages in the
management as executives that will be able to provide the needs as per to the services and
information to workers in respect to needs of various job roles in business.
P3 Management and leadership styles
As IHG, it is one of the main business in hospitality who have accomplished their task
that are highly valued with their individuals as effectively. The CEO or Marriot is Anthony
Capuano who has attained their terms that are utilising various other leadership style that
depends upon the certain term of condition. As it is one of the most applied leadership style that
is democratic and the other is collaborative approach by the term of each worker as effectively. It
has encourages the team members to improve the gratification of their consumers or visitors.
In Inter-Continental Resort there are dissolute term of executives. They are ready to create and
enhance their employees with their soft skills growth, leadership growing and working of
practical preparation with their staff faculty (Zeleke, 2021). As there are various leadership
functions that are applied for their workers. Hence, there is a presentation of training leadership
style in the management. Such leadership function plays an important role that are utilised for
growth of the training and knowledge methods for their candidates. As there are two benefits in
respect to the workers that are as follows -
The executives will enhance the manner of growth of technical abilities as by the use of on the
job training, project expansions and department rotations.
Improve the soft abilities is also an important application. As in this application there is an
advanced managerial terms by providing access to leadership manners from Cornell and Harvard

for growth of the personal marking units to create an applicable base for further executives to
create an important soft abilities as effectively.
M1 Management and leadership styles in a specific service sector
The managerial structure generally distinguish the manner that depends on the particular
desires of the business. As it phrased that there is varied term that are basically depends on the
other set of hospitality and each hospitality section is independently managed by executives and
proper manner of staff faculty (KIM, J 2021). Hence, they use medium arrangement in the
business.
D1 Specific organisations current management and leadership styles
By evaluating the above concepts, the management concept is more suitable for
management. Because it will provide detailed strategies for fourteen principles, including
Unified Command, Unified Leadership, Scalar Chain, Fairness, Initiative, and Team Spirit. It
will allow executives to maintain their team structure, which will lead to greater efficiency.
Task 2
P4 Internal and external factors that influence management styles
The internal and an external factors distinguish as all the business that are depends on
their certain internal and external factors. As generally it covers employee, competitors,
consumers and various factors that are depends on the certain sections of the desires that are to
be required to address in respect to understand the targets of the management. As they are
discussed below –
 Employees - The individual who are phrased in an internal factors to distinguish the
management style of executives in the management (Van Campen, 2021). It have an
innovative manner of behaviour, features and practices. The executives might not apply
regulation to provide an adequate manner of the strategies and opportunities to their
workers. In context to it, they are highly reliant on the organisation of Marriott Group.
The HR management might recruit an adequate manner of the applicant to provide them
suitable flexibility in respect to concentrates as per to the attainment of the targets as
effectively.
 Operation efficiency - It is generally an essential in the service industry. It is basically
termed to the procedure of development of all their procedure in respect to convey the

manner of the final goods and facilities (Byrne, Randall, and Theakston, 2021). It is
because the active manner of an effective manner as directly have an impact of the
entrepreneur and business structural procedure.
 Customer's Demands – It is one of the most essential term of an external factor of
business that are informed with their consumers of the demand that are mentioned to the
demand that they are capable to make it as effectively. In the context to the, it can
provide higher satisfaction of their values as the consumers by adapting the latest
technique in respect to facilities them at the same time that they are able to improve their
knowledge.
 Competition - Competition present in every field of the management that are changing
time to time. As there are radical term of changes that will maximise in the level of
competition by the world. For doing this, industry might be able to distinguish their
contribution as per to their instant contestants by innovation, customizations, the manner
of the manner of the market as understanding their strength and weaknesses in the
business (Fachri, Paminto, and Effendi, 2021).
M2 internal and external factors that influence management styles and structures
As there are sort of the internal factors in terms to the hotel that has higher influence on the
leadership manner that mainly covers the workers, tasks reports, functions and many more term.
On the other hand, external analysis covers the consumer facilities as per to their demands,
inventions and challenges. It is an essential term for the executives to distinguish their leadership
manner in respect to remove their fault and accomplish continued competitive benefits in the
business of hotel sector of industry.
D2 Specific management styles have been influenced
The executives are the main segments of the democratic leadership style that have various
sort of the cooperative methods that covers in their capable workers of the business. It have
various benefits to improve the manner of purpose with staff (Al A’ali, 2021). The individuals
who transformed the fault by offering distinctive services and facilities to their consumers to
improve their presentation.
Task3

P5 Current management and leadership ‘hard and soft’ skills
It is a relevant sections for the management that are generally termed as the hotel sector
of the business that have some hard and soft abilities in respect to improve the orientation of the
leadership and management method. It might be comprehensive below by some hard and soft
abilities that are as follows -
Hard Skills - Hard Skills termed as the developed sections by leadership that are mostly
technical like training and planning that are as follows -
 Leadership: It can be termed as creating the good link in between team members. It is
important for management to have an adequate term of understanding.
 Team work: It might be defined as the manner of encouraging staff to perform as
effectively in the team. It enables the terms to take suitable phases in respect to the
training, performance evaluations, recognition and motivation.
 Communication: It is just like to the leadership that allows the executives to build the
communication in between to the staff (Basaruddin, 2021). The executives is termed as
an efficient that is able of forming working the behaviour by cover in response with the
targets.
 Problem solving skill - In this executive have to perform as per utilising the relevant
issues in the organisation abilities and skills in case of the various sort of problems that
are rising in the management.
Soft Skills -
Soft Skills that are generally define to inter-personal abilities that generally relates to
team structure and leadership that are as follows -
 Greater self-awareness skill – It is an important function to ensure a suitable section of
the individuals of the business that are involving in attaining the targets of the business.
 Emotional intelligence skill - It might not come by practice working in various field of
hotel. As it is an essential terms for executives to ensure the workers.
 Team building and ability to delegate task - An executive has to develop a particular
team by following that all the essential steps as per to the systematic process.
P6 Future management and leadership skills required
 Emotional Intelligence - It might allow executives to challenge their particular desire
and influence other as effectively.

 Soft skill management skills: It is authoritative for the executives with managing.
 Understand of trends: It is essential that executives succeed through this traditional
approach (Gong et al., 2021). They cannot calculate this through social media platforms,
which will connect their unique parts by providing consumer-facing services.
 Values: It is authoritative for the executives to know that it must for them to offer
suitable work life stability.
 Diverse team management: Managing a diverse team is a major part appreciated by all
companies in the world.
M3 Current and future management and leadership skills
In present set of dynamic situation that are basically in facility of the business that should be
for the executives who might have a set of abilities to cover the adaptive, inspirational,
communication emotional intelligence in respect to power their situation as per to their direct
participants.
TASK 4
PPT
CONCLUSION
From the above mentioned report it has been concluded that, by the term of the manner for
enlarged some of the important parts of executive that involves the certain structure to create the
term of knowledge by improving the trust each of their candidates to improve in respect to
encourage their able services in respect to become successful for longer period of the time as
effectively in the business of management.

REFERENCES
Books and Journals