Leadership and Management for Service Industries

Leadership and management for service industries

INTRODUCTION
The presentation of Leadership and management for service industry is based on
Hazev Restaurant that is located in the heart of Docklands at Canary Wharf. The present
PPT will assess current and future management and leadership skills including; Hard skill
and soft skill. Along with it, it will compare and contrast various service industry of
leadership and management in order to change management.

P5 Assessing current leadership and management 'hard' and 'soft'
skills
The skills are required to have in management and leadership to effectively manage the
operation of the organisations as well as employees. Manager and leaders currently have
following skills to effectively lead and manage people in the restaurant.
Management skills:
Manager of Hazev is responsible for manage workforce effectively and take
important decision regarding the operation, employees, etc. Currently manager of the
company have effective planning skills that is an essential skill for future forecasting and
taking further decisions. The manager of the company have problem solving skill that help
them to reduce conflicts and ensure smooth functioning. Hazev is facing the change in the
company from their operation to end consumers service by digital technology and the
manager from finance to marketing effectively guide workforce to adopt the change with
ease.

Cont....
The hard skill of management vs soft skill of leadership
Hard skills Soft skills
Hard skills demonstrate employees as other resource in the company like
machines. This does not believe on treating employees special part of success of
the organisation.
Soft skills demonstrate and treat employees as a part of the organisation. This
beliefs on make employees feel that they are an important part of organisational
success.
This type of skills includes; decision-making skills, problem solving skill, dealing
with conflict skills.
This type of skills include; motivational skills, communication skill, leadership skill,
creative thinking skills, etc.
Hard skills need little delegation and empowerment in the organisational
structure.
Under this skill, employees are empowered and encouraged to take more
responsibilities and delegation.
This skill is generally seen in manager who believe in giving order to their
employees.
This skill is generally seen in leaders who believes in stand with their followers
and ensure needs as well with the organisational objective.
This skill focus on hire, move and fire the employees in Hazev. This skill focus on motivating, providing training, identifying and addressing needs
of employees with the organisational objective, appraisal system.