Leadership and Management for Service Industries

LEADERSHIP AND
MANAGEMENT FOR
SERVICE INDUSTRIES

TABLE OF CONTENT
INTRODUCTION ..........................................................................................................................3
LO1 .................................................................................................................................................3
Different classical management theories and apply within Rosewood hotel .............................3
Role of leader and different styles ..............................................................................................4
Review management and leadership style in organisation..........................................................6
LO 2.................................................................................................................................................6
Influence of Internal and External Management Styles and Structure........................................6
Organization structure..................................................................................................................7
Employees....................................................................................................................................7
LO3..................................................................................................................................................8
Current and future management leadership skill.........................................................................8
LO 4...............................................................................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Managing business in one of the most essential task which helps to maintain all the
resources to gain better information and generate effective strategies. It also help in improving
the potential of business organisation to compete in the market by attracting and satisfying more
customers effectively. Due to increased competition in hospitality industry it is very essential for
businesses to improve skills and knowledge of employees and improve opportunities to create
effective leaders and managers to achieve objectives effectively. In this report brief case study
on Hartwell House Hotel which was established in 1989 in England. Report discussed about
different classical management theories which helps the increase the potential of employees.
Furthermore, there is detailed explanation about all the current and future leadership and
management skill which improves the potential to grow profit margins of Hartwell House hotel
since the hotel is build on historic place which increases its value to attract more customers to
increase their satisfaction from around the world.
LO1
Different classical management theories and apply within Rosewood hotel
Classical management theories are executive hypothesis is a customary kind hypothesis
wherein stress on specialist's physical and prudent needs rather than social needs and occupation
fulfilment. In other word, this administration hypothesis doesn't concentrate on people's social
needs (like relationship, cordial correspondence) and prosperity however it has objective to
expand benefit however much as could be expected. Old style the executives hypothesis is
actualized on progressive hierarchical structure though the board isolates work environment into
three layers, for example, high level administration wherein included proprietors, leading body
of chief and officials. Canter administration involves fund division and chief while most minimal
degree of the chain is director who screens people's exercises and their issues on consistent
schedule (Jeon, Lee and Jeong, 2020). It is very essential for Hartwell House Hotel to understand
all the types of management theories that help to increase the performance of the hotel to achieve
the objectives effectively.
Scientific management
This management theory analyses all activities in the business organisation and increase
the financial performance of the business effectively. The main focuses of this theory is to

enhance profit generation to provide better services to its customers effectively. it also aim to
reduce the cost of operations and enhancing employee skills and knowledge by giving them
training which further helps Hartwell House Hotel to gain better opportunity to grow and
improve brand value effectively. Harwell has to develop effective strategies which increase job
satisfaction of employees and reduce employee turnover which saves cost to hire new employees
and provide them training.
Bureaucratic management
This theory is very essential to manage all employees in the organisation as it states that it
is very essential to assign roles and responsibilities to employees in the business organization. It
helps to increase communication level in the organisation and also increases transparancy to
create trust within the organisation. This improves organisational culture to increase performance
of employees of the hotel to achieve objectives effectively. Bureaucracy is very essential for
Harwell House Hotel to implement as it helps to increase the productive thinking of employees
to increase the motivation level. This increases employee loyalty in hotel and also provides better
opportunity to attract more customers and enhance their experience to improve brand image of
the hotel in the hospitality industry effectively. operation activities is the main part of service
sectors in hospitality industry which increases the quality of service and it is very essential to
manage all the activities to improve profit margins effectively.
Administrative management
Administrative theory of management developed by Henry Fayol by stating that all the
managers are born with managerial skills and characteristics and not learn different managerial
skills over the period. This theory helps business to focus on certain managerial traits and
characteristics in the employees to increase the potential of the organisational structure
effectively. This also help hotel to maintain the quality of services according to needs and wants
of customers which improves the efficiency increase their satisfaction. This theory helps to
segregate all the roles according to their potential which is right man at right job at right place
which helps to increase the efficiency of employees to achieve objectives effectively.
Role of leader and different styles
Leaders are very important part of business organisation which helps to push the potential
of employees by influencing them and improving their quality to attain objectives effectively. It