Classical management theory assignment

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Leadership and Management forService Industry
Table of ContentsINTRODUCTION...........................................................................................................................3LO1..................................................................................................................................................3P1 Classic management theory and use in service industry........................................................3P2 Role of leaders and different leadership styles......................................................................4P3 Revaluation the management and leadership styles in service sectors..................................5P4 Impact of internal and external factors on the management styles........................................6LO 3.................................................................................................................................................7P5 Current Management and leadership skills............................................................................7P6 Future management and leadership skills in hotel.................................................................8P7 Comparison between Hotel Industry and Retail industry......................................................9CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................13
INTRODUCTIONLeadership is an art of motivating or influencing a group of people to act towardsachieving the organizational goal. Management is science and art of getting people together toachieve desired objectives and goals of the organization by integrating and coordinating allavailable resources effectively and efficiently. The Church Street hotel is a Spanish AmericanStyle hotel in Camberwell, with easy access by bus to Central London. It offers free WiFi anhonesty bar and attractive rooms. This study includes various classical management theories thatis applied by the Church Street Hotel. It also describes the role of the leader in the hotel, anddifferent leadership styles that are followed by the Church Street Hotel. Apart from that itexplains the internal and external factors that may have a huge impact on the management stylesadopted by this hotel. The current management as well as future management strategies andvarious leadership skills adopted by the hotel are also described so that the hotel can properlymanage their operations.LO1P1 Classic management theory and use in service industryClassic management theory is based on that workers only have economical and physicalneeds. Management thinks that there is no place for social needs and job satisfaction need. Thereare different kinds of classical theories which is applied inHotel Church Street, United Kingdomi.e. :Scientific theory of management:By this theory it very easy to analyzed work inscientific manner and it is also possible to find out the best way to completion of assign task.The Hotel Church Street also follow this management approach for completion of work in mosteffective and efficient manner in hotel. The hotel management also use this approach forincreasing the productivity of the organization, permit it to reward the employees with extrawages and salary. Because it will increase the motivations of employees in hotel. Hotelmanagement also analyze the each portion of the assign task and find the best way to solve this.The hotel manager also help their hotel staff at each stage and also ensure that employees aregoing on the right way(McCaffery, 2018).Administrative theory of management:It is also classic management theory and bestway to organize things in systematic manner. The organized way includes division of work,clearly define tasks and hierarchy structure of company. This theory is also used by the hotel
management of Church Street, for improving the performance and overall functions of hotel.This theory also includes proper planning, organizing, coordinating, commanding andcontrolling the main functions of hotel. According to theory hotel management can be easilydivide the power and authority in hotel as per the relevant area of their responsibilities. This isimportant for improving the working styles of hotel and also improve profitability andenvironment of hotel.Management theories in Service Industry:By using this both theories in hotel ChurchStreet can be very beneficial for industry. It will help hotel to make it out from the crowd inmarket. This is also helped hotel department for improving the culture of hotel which isimproved the productive corporate culture and also encouraging employees to be focus,committed and creative in hotel. Management theories also give fine structure to the hotel andgive a right path for achieving the goals(Jeon and et.al., 2017).P2 Role of leaders and different leadership stylesRole of the leader in hotel industry:Leadership is way to influencing peoples forachieving the goals of the organization. A leader fixed a clear vision for an industry, guide andmotivates employees through the working process and builds team spirit. Creations andinnovations are very essential in hospitality industries for facing new challenges and survive incompetent market. There are different kinds of roles which is performed by the leader inorganization i.e.:Focus on the guest:In a hotel industry, hotel success or failure is completely dependsupon the in their ability to providing high quality services to the guests. For this hotel ChurchStreet provides high quality of leadership for deep understanding the guest behaviors andcommitment with guests. Leader of hotel also focus upon their staff for well being with theguests(Herman, 2016).Required at all level of hotel:Leader is a person who required at all the levels in hotel.He performs his roles from the top management to bottom management. At the top levelmanagement in hotel church street, the leader helps them for formulations and planning of thepolicies, it also helps middle and bottom management by motivating them towards their owngoals and hotels goals. He guides them and showing the best for accomplish their task.
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