Leadership and Management for Service Industries Task 3

LEADERSHIP AND
MANAGEMENT FOR
SERVICE INDUSTRIESTask 3

Table Of Contents
 Introduction
 Current Management and Leadership Hard Skills
 Soft Skills
 Future Management and Leadership Skills
 How this skill could be achieved
 Managers Dealing with Change
 Conclusion
 References

Introduction
• Hard Skills refer to those skills or capabilities within an individual which could
effectively be measured, like foreign language proficiencies, computer
programming, etc.
• On the other hand, soft skills are the ones which are associated with personal
traits of individuals, such as leadership and teamwork. Both of these skills are
necessary for employees in response to change.

Current Management and Leadership Hard Skills
• Analytics: One of the most evident management skill
which is found in the staff of Hazev, Haz and Taz is
analytical thinking.
• Risk Analysis: Employees as well as the managers of
Hazev, Haz and Tas perform risk analysis to determine
the need of change and best alternative to implement
change within the company.
• Politics: If used effectively, this could be an essential