Classical Management Theories in Restaurant Chains

This report provides an in-depth analysis of various classical management theories - scientific management, administration theory, and bureaucratic management theory - within the context of restaurant chains. The study highlights the importance of management and leadership in achieving organizational objectives and goals. It also explores the effectiveness of different leadership styles, such as transformational leadership and democratic leadership, in improving employee performance in restaurants. Additionally, it examines the use of SWOT and PESTLE analysis to identify internal and external capabilities of restaurant chains.

Leadership and management
for service industries

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1 ................................................................................................................................................1
P 1 Various classical management theories and their application in the company ....................1
P 2 Role of leaders and different leadership styles .....................................................................2
P3 Management and leadership style used within the organisation............................................3
P4 Internal and external factors that influence management style of the company.....................5
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Management and leadership both are determines as the essential prospect of the company
which plays crucial responsibility in achieving objective and goals of organization.
Organizational leadership aid in developing abilities and understanding of workers and
management make model in that workers of the company perform expeditiously towards earning
desirable level of outcome which modify the overall execution of the company (Thorpe, 2016).
This study is based on three restaurants chains Hazev, Haz and Tas. These restaurants chains are
partners of Docklands Academy. Report will assess different classical management theories and
apply in service organization. It will explain the role of leaders and leadership styles in service
sector context.
LO 1
P 1 Various classical management theories and their application in the company
Classical management theory is based on the expression that employees only have
physical and economic requirements. It does not take into action social requirements or job
satisfaction rather than proponents specialization of labour, focusing on leadership and decision
making and increase the profits (Bolden, 2016). In order to that, these theories plays essential
role in decreasing different situations of management and also developing the relation among
employees and administration. The manager of the Hazev, Haz and Tas can develop
productiveness of the restaurant through analysing the activity of employees. Management and
leadership both are determines as the essential prospect of the company which plays crucial
responsibility in achieving objective and goals of organization.
Scientific Management: There can be different modes to procedure one activity which is
considering all the modes and choosing one best mode is main aim of scientific management.
This theory defines principles in relation to create people understand that ways of selecting the
one best mode to raise productiveness. Also, it describes functions of managers to plan and
control as well as functions of employees as they are instructed. It improves productiveness and
achieve the objectives. Hazev, Haz and Tas restaurant chains can raise their production through
this theory because it utilises intensive technology. Management and leadership both are
determines as the essential prospect of the company which plays crucial responsibility in
achieving objective and goals of organization.
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Administration Theory: This concept give model for designing and handling the activities of
business. Hazev, Haz and Tas can utilise administration theory for accomplishing desirable level
of outcome. It aid company in relation to improving, management structure, clear level of
employees and authorization the power to workers for completing the activity. In restaurant
chains, it can classify work as per the abilities and experience of the workers which outcomes in
raising the quality of task and earning level of satisfaction to the workers about the position
(Herman, 2016). Management and leadership both are determines as the essential prospect of the
company which plays crucial responsibility in achieving objective and goals of organization.
Bureaucratic Management theory: This theory is centralized to operate the company under
hierarchy of the position. Bureaucratic theory is focused on the organizational structure through
directing on procedure of hierarchy and authority controlling. Hazev, Haz and Tas can
implement this theory is its business actions through set up working relation system that id
workers to do their activities effectively (Larson and Gray, 2017). It also maintain the better
relation between administration and workers in the restaurant. This theory is focused on the
division of labour in clearly determined hierarchy. Company can operate under clearly defined
rules and regulations by set up impersonal relations. Management and leadership both are
determines as the essential prospect of the company which plays crucial responsibility in
achieving objective and goals of organization.
P 2 Role of leaders and different leadership styles
Organizational leaders plays essential role in the success of the company because it
guides and direct the employees and their activity the desirable level of business goals of
company. The team leader of Hazev, Haz and Tas is accountable for operations during particular
shifts, playing the hands of role through keeping an eye of the large image and setting priorities
and difficult problems. Management and leadership both are determines as the essential prospect
of the company which plays crucial responsibility in achieving objective and goals of
organization. Leaders plays different roles which are as followed:
Creating confidence: Leaders play essential role in the Hazev, Haz and Tas in relation to built
the confidence between workers towards accomplishing objectives and goals (Pardey, 2016).
This can be achieved by clearly determining role of workers and guide them for impressive
execution. Leaders also reduce the problems of workers in the restaurant. Management and
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leadership both are determines as the essential prospect of the company which plays crucial
responsibility in achieving objective and goals of organization.
Consumer services: Leaders of Hazev, Haz and Tas takes ultimately duties for addressing the
needs and concerns of consumers. When party creates special request, so that team leader can be
aware of these situations and ensures that these requirements are met (Whaley and Gillis, 2018).
They are accountable for creating damages to dissatisfied consumers, listening to their feedback,
correcting problems and offering refund to consumers in the Hazev, Haz and Tas restaurant.
Management and leadership both are determines as the essential prospect of the company which
plays crucial responsibility in achieving objective and goals of organization.
Leadership style:
Each and every company utilise different leadership styles as per working condition and
goals of company. Hazev, Haz and Tas restaurant chains can utilise the democratic,
transformational leadership for increasing the effectiveness of performance of employees in the
restaurant (Herman, 2016). This help to improve the performance of employees in the restaurant.
Transformational Leadership: It is making prospering work culture through effective
interaction in the team. However, it demands certain level of strategic goals and intellectual input
to initiate modification in one self and other in the company (Bolden, 2016). Through this
leadership style, leaders of Hazev, Haz and Tas focus on the setting high objectives with strict
timelines and working in accord in achieve them on time. Management and leadership both are
determines as the essential prospect of the company which plays crucial responsibility in
achieving objective and goals of organization.
Democratic Leadership: In this leadership, leader of Hazev, Haz and Tas take better decisions
through aid of employees of the company (Thorpe, 2016). If this leaders gives an open
communication platform where workers of the firm gives the various recommendation to the
leader. Leaders take good judgement which are favourable to Hazev, Haz and Tas and workers
and outcome in raising profits of the company. Management and leadership both are determines
as the essential prospect of the company which plays crucial responsibility in achieving objective
and goals of organization.
P3 Management and leadership style used within the organisation.
Management and leadership style are help to done work in effective manner. With the
help of management and leaderships style manager of the Hazev, Haz and Tas to give correct
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and right guidance to their followers. Management and leadership both are determines as the
essential prospect of the company which plays crucial responsibility in achieving objective and
goals of organization. Management and leadership style are as follows:
Leadership style
There are various leadership style which are help to leaders to enhance and boost morale
of employees for achieve goals and objectives of company.
Democratic leadership style
Democratic leadership style is effective and valuable for the company. This leaders style
leaders are asks about the outputs with their team members and also take views and ideas of
employees (Amanchukwu, Stanley and Ololube, 2015). By this employees are feel they are part
of the company and give their hard contribution for providing best services to customers.
Autocratic leadership style
Autocratic leadership style have the significant control on their staff and also take
decision without concerns anyone. That type of leaders are not take any suggestions from their
employees. In that employees are always follow orders of their leader without any discussion.
But it is effective for the team growth and provide their services to customers by the Hazev, Haz
and Tas company.
Management style
The management styles are help to manage all the thinks at Hazev, Haz and Tas and take
decision for providing best services to customers.
Authoritarian management style
This management style consider the three elements such as command and control, fear
uncertainty and doubt or micro managers. With the help of this management style manager of
Hazev, Haz and Tas is able to make command on their employees for services best services to
their customers.
Administrative management style
These management style is drives the process and rule of the company which has follows
by employees and manager (Bush, Bell and Middlewood, 2019). It is focus on the way things by
choosing on rules and process. With the help of this management manager is able to give clear
direction to their employees about the process of work like services, customer attending, records.
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Other hand, also help to give information about the rules explicitly. By this employees are able to
done their work in effective manner.
Those are the management and leadership style's which are help to give proper direction
to the employees as per requirements and also by this improve quality of work.
P4 Internal and external factors that influence management style of the company
Internal Factors
 SWOT Analysis:
Strengths There are some strengths of Hazev, Haz and Tas food chain which influence
its management style including its workforce. These has an effective and
potential workforce that helps them in achieving their determined goals. The
other strength which influence management style is strategies of these food
chains that makes them able to take competitive advantages.
Weaknesses The main weakness which influence management style in negative manner is
its competition level (Bull and et.al., 2016). In London there are various
restaurants which provides good and fresh food to their customers at
affordable price. Pricing strategy is weak of these food chain which is also a
weakness for them.
Opportunities Opportunity in front of these chains are new and advanced technologies
which provide them opportunity to develop and create new ways.
Threats New market trends and changes on society's demands is a big threat that
influence management style.
 PESTLE Analysis
Political Ineffective relationship with other restaurants and political party create threat
as they create riots and conflicts. On the other hand, changes in the
government and its better policies make them able to make an effective
decisions.
Technological New and advanced technologies like uses of social media for online order
create threat for the company. It also influence their management style and
functioning of these food chains.
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Social Social and changes in the needs of people related food & beverage create
situations. Due to these changes manager has to change their policies and way
of cooking food (Barba and et.al., 2016).
Legal Legal implication and the policies like employment laws can impact on the
activities of these food chain in a positive and negative manner. It can also
achieve their desired goals by creating situations and by fulfilling all legal
requirements.
Environmental It includes the changes in climate like global warming create threats as it can
decrease their sales and productivity.
Economical There are various economic conditions that can impact on management
system including inflation rate, changes in tax rate. Price inflation can impact
on purchasing power of buyers which can directly impact on its productivity
and revenue.
CONCLUSION
This report has summarised that Various classical management theories scientific
management: administration theory and bureaucratic management theory within the restaurant
chains. Management and leadership both are determines as the essential prospect of the company
which plays crucial responsibility in achieving objective and goals of organization. It can be
concluded that utilised the leadership style such as: transformational leadership and democratic
leadership for increasing the effectiveness of performance of employees in the restaurant. It can
be discussed that utilising the management styles like authoritarian management style and
administrative management style for improving execution of workers in the restaurant chains.
Furthermore, report has analysed the SWOT and PESTLE analysis of restaurants for improving
internal and external capabilities of the company.
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REFERENCES
Books and journals
Amanchukwu, R. N., Stanley, G. . and Ololube, N. P., 2015. A review of leadership theories,
principles and styles and their relevance to educational management. Management. 5(1).
pp.6-14.
Barba, F.C. and et.al., 2016. A technical evaluation, performance analysis and risk assessment of
multiple novel oxy-turbine power cycles with complete CO2 capture. Journal of cleaner
production. 133. pp.971-985.
Bolden, R., 2016. Leadership, management and organisational development. In Gower handbook
of leadership and management development (pp. 143-158). Routledge.
Bull, J. W. and et.al., 2016. Strengths, Weaknesses, Opportunities and Threats: A SWOT
analysis of the ecosystem services framework. Ecosystem services. 17. pp.99-111.
Bush, T., Bell, L. and Middlewood, D. eds., 2019. Principles of Educational Leadership &
Management. SAGE Publications Limited.
Herman, R. D., 2016. Executive leadership. The Jossey‐Bass handbook of nonprofit leadership
and management, pp.167-187.
Larson, E. W. and Gray, C. F., 2017. Project management: The managerial process. McGraw-
Hill Education.
Pardey, D., 2016. Introducing leadership. Routledge.
Thorpe, R., 2016. Gower handbook of leadership and management development. CRC Press.
Whaley, A. and Gillis, W.E., 2018. Leadership development programs for health care middle
managers: An exploration of the top management team member perspective. Health care
management review. 43(1). pp.79-89.
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