Leadership and Management for Service Industries

This presentation discusses the significance of leadership and management in service industries and their contribution to success. It explores the importance of change management systems in adapting to market changes and gaining a competitive edge. The presentation also highlights the similarities and differences between the hospitality industry and the travel and tourism industry.

Leadership and Management for Service
Industries
(Task 4)

Table of Content
 Introduction
 Change management systems and leadership
 Conclusion
 References

Introduction
In an business environment there are kinds of industries and contributes
in economic development and enhancement by providing employment
opportunities. To being always successful in business organisation have
to adopt changes that are necessary to remain always competitive in
marketplace. To adopt changes and gain potential results organisation
have to support their employees so that they can easily adopt changes.

Change management systems and leadership
A service industry is an industry type that enhance values in intangible
form such as customer service, management, knowledge, design and
data and information to give long term experience to consumer base. In
case of Docklands academy which operates large chain of food and
beverage industry to lead in market and take services of other industries
to give overall experience to consumers under one roof.

Cont...
Compare and contrast in Hospitality industry and Travel and
tourism industry:
Similarities:
Hospitality industry Travel and tourism industry
Hospitality and travel and tourism industry
go hand in hand. Hospitality sector provides
services such as accommodation,
transportation, food and beverages and
leisure activities.
In travel and tourism industry consist of activities
by tourist in which they involve recreational and
leisure activities and tourist avail accommodation
and food and beverages. Travel and tourism
industry is an part of hospitality industry.

Cont...
Differences:
Hospitality industry Travel and tourism industry
In hospitality industry their working in an
industry as a hotel clerks, restaurant managers
and cruise ship and there are some other
positions also. Hospitality industry connects
with comfort and well being of their clients.
Tourism management focus on tourism and
their development at, management of travel
industry, tourism marketing with their
services. Tourism connects with movement of
people outside from their usual environment.

Cont...
Change management systems:
Change management system is an process that are responsible or
accountable for manage and regulate changes in production and
operations of environment from beginning to completion. The objective
behind adaptation of change management system or process is to
implement an formal, standardized tools and techniques to handle
changes that occurs in organisation.

Conclusion
From the above presentation it has been analysed that success in
business environment organisation have to brings things and attributes
in innovative way so that they can enlarge business opportunities.
Hence leaders and managers and their various approaches helps to gain
large market share and grab various opportunities.

References
• Talib, F., Rahman, Z. and Qureshi, M.N., 2013. An empirical
investigation of relationship between total quality management
practices and quality performance in Indian service companies.
International journal of quality & reliability management.
30(3). pp.280-318.
• Yee, R.W., and et.al ., 2013. The relationships among
leadership, goal orientation, and service quality in high-contact
service industries: An empirical study. International Journal of
Production Economics. 141(2). pp.452-464.

Thank You