Leadership and Management for Service Industry

LEADERSHIP AND
MANAGEMENT
FOR SERVICE
INDUSTRY

Table of Contents
INTRODUCTION...........................................................................................................................1
PROJECT 1......................................................................................................................................1
LO 1.................................................................................................................................................1
P1. Assessment of different classical management theories.......................................................1
P2. Explanation of role of leader and different leadership styles in service sector industry......3
P3. Reviewing the management and leadership styles in The Ledbury......................................4
LO 2.................................................................................................................................................6
P4. Investigation of internal and external factors that influence management styles and
structures.....................................................................................................................................6
PROJECT 2......................................................................................................................................8
LO 3.................................................................................................................................................8
P5. Assessment of current management and leadership hard and soft skills..............................8
P6. Discussion of future management and leadership skills required by the service sector.......9
LO 4...............................................................................................................................................10
P7. Comparing and contrasting different service in industry organisations change
management system..................................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Leadership refers to all the processes which leaders and managers of the company
undertake and implement in regards to achieving the organisational objectives in an appropriate
end effective manner. On the other hand, Management is an appropriate activity to plan,
organise, staff, direct and control the operations of the company to support the goals and targets
in an effective way. Both these functions are very important for an organisation to follow in
order to sustain the marketplace, along with gaining a competitive edge (Whaley and Gillis,
2018).
Hence, in this relation, the report is based on The Ledbury, which is one of the most
prominent small organisations in hospitality industry of the UK. The assignment is divided into
two parts, where the first part undertakes appropriate review of classical management theories
and leadership styles. Moreover, it also covers exploration of factors that influence different
management styles and structures in a service industry context. Moreover, the second part of the
project involves assessment of current and future management and leadership skills for service
sector, along with demonstration of management and leadership skills in a service industry
context.
PROJECT 1
LO 1
P1. Assessment of different classical management theories
Management is one of the most crucial and imperative aspects within the hospitality
sector that is necessary to ensure sustainment and competitiveness in its businesses. Furthermore,
there are several classical management theories that must be evaluated and applied in the sector
to improvise the scope of management and provide appropriate structure to the same (Yeşiltaş
and Tuna, 2018).
Hence, below are certain classical management theories and their application in culturally
diverse hospitality industry.
 Scientific Management Theory:
One of the most crucial theories that are related to management is the scientific
management theory that was introduced by F.W. Taylor in 20th century. This theory is
appropriately and effectively directed towards enhancing the efficiency within the employees of
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an organisation. Moreover, it provided with several appropriate principles that are elaborated
below:
 The very first principle is to apply scientific approaches and not rule of thumb.
 Scientific methods must be used to train employees of the organisation.
 Efficient ways must be used to work and accomplish tasks within the company.
 Work must be appropriately divided between managers and workers.
 The payments that are to be given to the employees must be based on outcomes.
In context of The Ledbury, the firm could apply the same in order to reduce their
operational cost. This could be implemented through adoption of scientific approaches and
techniques to work, along with proper distribution of tasks as per the capabilities of individuals.
Moreover, scientific methods like Simulations training could be appropriately used to train
employees for different situations.
 Administrative Management Principles:
Another appropriate theory in regards to the classical management approach is the
Administrative Management Principles by Henri Fayol. He provided 14 principles of
management that are required to be followed by managers in context of ensuring improvising
their roles as a manager. However, this theory is different from the one presented above as it
undertakes considerations of situations that are faced by managers in an appropriate manner. In
relation to the application, managers within The Ledbury are necessary to provide effective and
necessary orders to the subordinates, along with ensuring an appropriate unity of command,
where there must be alignment in orders that are given to the employees. Furthermore, the
managers could also implement scalar chain within the company, which is effective distribution
of the hierarchy in a way that the communication and flow of information is sustained effectively
(Haider and et. al., 2018).
In addition to these principles, Fayol also described several responsibilities that are
required for the managers within The Ledbury to follow. For instance, leaders in the company
must organise each resource and constraint for maximum benefit. Moreover, each outcome in the
company must be controlled through implementation of controlling and monitoring techniques.
Along with this,, the managers must also use planned forecasts to anticipate the demand within
the restaurant, along with tapping the changing trends.
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