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Leadership and Management for Service Industries (Solved)

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Leadership and Managementfor Service Industries
Table of ContentsINTRODUCTION...........................................................................................................................1LO 1.................................................................................................................................................1P1 Different classical management theories and apply it in chosen business.............................1P2 Explain role of the leader and different leadership style in service sector............................2P3 Review management and leadership style in service sector organisation.............................4LO 2.................................................................................................................................................5P4 Internal and external factors which influence management style and structure in selectedservice industry...........................................................................................................................5LO 3.................................................................................................................................................8P5 Current management and leadership hard & soft skills providing evidence in specificservice sector...............................................................................................................................8P6 Future management and leadership skills that required in service sector and how itachieved.......................................................................................................................................9LO 4...............................................................................................................................................10P7 Compare and contrast different service industry organisation change management systemsand leadership in implementing change....................................................................................10CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13
INTRODUCTIONIn service industry, leadership and management both consist important role. In thisconsideration, general workforce tend with resist change whether it exist in systems, culture orenvironment. Leadership consists influencing behaviour of people which strive willingly andenthusiastically to accomplish business objectives (A Megeirhi, Kilic and Abubakar, 2018).Furthermore, management consist arrangement of factors of production that assemble andorganise which integrates group goals. In this way, effectiveness continuously increases thathelps to lead with success.Present study based on Hilton hotel which is global brand of full service hotels and resort.They continuously expanded operations and functions in multinational hospitality company thathelps to manage franchises with broad portfolio of hotels and resorts.For gaining insight information of the present study, it covers classical managementtheories that can be successfully applied in service industry. Furthermore, it includes role ofleader and different styles which can be adopted in service sector. Moreover, it demonstratesunderstanding towards future management and leadership skills which is required by the servicesector. At last, report compare and contrast different service industry with organisation changemanagement system and leadership which implement in change.LO 1P1 Different classical management theories and apply it in chosen businessClassical management theories based on belief which possess by workers with havephysical and economic needs. It not considered social needs or job satisfaction but alsoadvocates specialisation of labour, profit maximisation, etc. In Hilton hotel, these theoriesexplains hierarchical structure which demonstrate in three flows such as top owners, board ofdirectors and executives that set long range objectives (Bakhtawari, Saeed and Zaidi, 2016).Following are different kinds of classical management theories successfully applied in thechosen enterprise:Taylor's scientific management approach: This theory is generally based on concept ofplanning of work that helps to accomplish efficiency, standardization, simplification andspecification. This approach is generally increased productivity with mutual trust amongmanagement and workers. Hence, it considered four principles that must be regulate in1
Hilton hotel. For instance, science, not rule of thumb, scientific selection of the worker,scientific training of workers (Chapman, GETHA‐TAYLOR and Sowa, 2016).Weber's bureaucratic approach: This theory generally considered part of organisation inbroader society. The organisation is generally based on the principles of structure,specialisation, predictability, stability, rationality and democracy. In Hilton hotel, thisapproach considered rigid, self-perpetuating, impersonal and empire building. Accordingto this theory, two essential consideration entails in which first is structuring anorganisation into hierarchy. Secondly, organisation and its members governed clearlyrational legal decisions so that each element assists to attain their goals in positiveconsideration (Bottomley, Mostafa and León‐Cázares, 2016).Administrative theory: This theory is generally propounded that based on differentprinciples of management. Along with this, in Hilton hotel management considered set ofplanning, organising, training, commanding, etc. with coordinating functions.Administrative management theory attempts to find rational way that assist to designorganisation in positive manner. This theory is generally calls with formalisedadministrative structure with clear division of labour and delegation of power in certainareas of responsibilities (Classical theories of management,2018).Principle of the neoclassical approach: Neoclassical theory emphasis on individual andgroup behaviour with human relations for increasing productivity. Main features of thistheory demonstrate individual, work group and participatory management which helps todeal in Hilton hotel successfully. Therefore, it assists to gain more success withdeveloping positive outcomes in successful manner (Arnaboldi, Lapsley and Steccolini,2015).P2 Explain role of the leader and different leadership style in service sectorLeaders demonstrate several functions and operations that helps to deal positively indifferent service sector (Bakhtawari, Saeed and Zaidi, 2016). In this regard, following aredifferent roles considered in Hilton hotel:Representatives of the organisation: Leader of Hilton hotel have role to be therepresentative of the enterprise. They need to represent themselves at seminars, generalmeetings, conference, etc. Main role is to communicate rationale in the business withrepresentative of own department where they are leading (Lalić, Pope and Kolb, 2018).2
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