Leadership and Management for Service Industries

Leadership and Management for Service Industries
Leadership is referred as an act of leading and directing team members towards
accomplishment of organizational goals. Management is defined as an act of managing all
the activities and operations of the company. The chosen organisation is Four Seasons
London hotel which is one of the leading hotel of United Kingdom that offers High quality
services to customers. In this, different service industry organisation are compared in
terms of their change management system and leadership in executing change.
In each and every organisation, the working processes are different so it is important to
consider a comparison between two distinct organisation in service industry in terms of
leadership and change management systems (Ling and 2016). The comparison between
Four Seasons London hotel and Crowne Plaza Hotel are mentioned below:
Ling, Q., Lin, M. and Wu, X., 2016. The trickle-down effect of servant leadership on
frontline employee service behaviours and performance: A multilevel study of Chinese
hotels. Tourism Management. 52. pp.341-368.
Huang, J. and et. al., 2016. The impact of CEO servant leadership on firm performance in
the hospitality industry. International Journal of Contemporary Hospitality Management.
28(5). pp.945-968.
Four Seasons London
 For managing change, the manager and leader of hotel keep the motivation of
employees high. Apart from this, they also provide support and appropriate direction
to employees which helps them in executing the change effectively and learning new
things (Huang and et. al., 2016).
 The leader also makes use of democratic leadership style in which all the employees
are encouraged to participate in decision making process which helps in make them
feel that their views and opinions are valuable for organisation.
Hotel Crowne Plaza
 The manager of Hotel Crowne plaza makes use of monetary and non-monetary
incentives and also provides training to employees in order to manage change
appropriately within the organisation. It helps company improving motivation level
of employees and encourage them to work effectively to deal with changes in an
appropriate way.
 The manager and leader also use transformational leadership style in order to
develop vision towards change and execute the change effectively in order to
improve productivity and performance of Hotel.
As per the above mentioned report, it has been concluded that leadership and management are
two essential aspects of organisation that contribute in leading the Hotel towards growth and
success. Each organisation has its own management system and leadership style which helps
in implementing change effectively.
Introduction Comparison
Comparison of different service industry
organizations
Conclusion
References